There are two key components to providing a satisfying customer experience: One, knowing what the customer wants; and two, knowing how to provide that. Sounds simple, right?
Not always. Creating satisfying customer experiences at a reasonable cost is difficult. You’re going to need a few things: A reliable methodology; a focus on people; and the correct technology.
The gap between your corporate knowledgebase and the intimacy of a customer interaction can be awesomely large. But there are bridges. Knowledge-Centered Support and personalizing the support experience can provide a method to bridge the gap. Focusing on your employees, and their roles is also critical. And finally, technology solutions can provide immaculate customer support, 24/7, across multiple channels.
The trick is learning how to use them, and apply them. Learn how it all comes together at this one-hour live webinar called: