Extending enterprise systems for a more positive customer experience
Not that long ago, the "customer experience" might have been a trip to the store to purchase an item and a subsequent conversation with a call center to inquire about how to get the item repaired. Now it usually entails online research to compare features and prices, a look at ratings by other customers, purchase of the product from a store or e-commerce site, and a round of technical support by phone, e-mail or chat.
TUESDAY DECEMBER 13
11:00AM PT / 2:00PM ET
During the last few years, the Google Search Appliance (GSA) has been adopted by thousands of organizations, large and small, who were attracted by its speed, simplicity and relevancy. Larger organizations are now rolling out use of the GSA to embrace true universal search.
Search Technologies is the leading independent IT services company dedicated to search engine implementation. Search Technologies has helped more than 250 customers to build and roll out sophisticated search systems, and is working with a number of large corporations on enterprise-scale search projects using the GSA.
In this webcast, Search Technologies and Google will address three key implementation issues that all enterprise-scale projects face, which can now be fully addressed using the Google Search Appliance. It will be a practical, pragmatic presentation illustrated by examples from customer engagements throughout. You will also learn all about and see a demonstration of the latest GSA technology.
Audio is streamed over the Internet, so turn up your computer speakers!