SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

How Knowledge Management Can Improve Customer Experience

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KMWORLD SPONSORED ROUNDTABLE WEBINAR
 
 
 

TUESDAY, OCTOBER 30, 2018 - 11:00 AM PT / 2:00 PM ET

The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex as the number of touchpoints, in our omnichannel world, increase. That's why the customer experience is the highest priority. Smarter content helps maximize the customer experience. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Join us to learn how to:
  • Explore the ways customers engage with you across different channels
  • Determine user "intent" by mining customer moments
  • Transform digital moments into knowledge about your customer
  • Personalize customer journeys by capturing these moments
  • Think about your Customer Service Touchpoint Channels to have the same exact answer
  • Develop a Simple CX Canvas for your Customer Service Group
  • See why a "Single Source of Truth" that can push the right version for the right message to all channels at the right time is a real game changer
REGISTER NOW to attend the webinar "How Knowledge Management Can Improve Customer Experience."

Audio is streamed over the Internet, so turn up your computer speakers!
 
MODERATOR   PRESENTERS          
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Marydee Ojala
Conference Program Director
Information Today, Inc.
Will Hayes
CEO
Lucidworks
Stephen Pappas
SVP
Panviva, Inc
Doron Gower
Chief Solution Architect
KMS Lighthouse
 
 

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