Wednesday, October 17, 2012

Continental Breakfast
8:00 a.m. - 8:45 a.m.
Welcome & Keynote: Learning & Knowledge Sharing
8:45 a.m. - 9:45 a.m.
John Seely Brown, Director, Palo Alto Research Center Independent Co-Chairman, Deloitte Center for the Edge; Visiting Scholar & Advisor to the Provost at University of Southern California; former Chief Scientist, Xerox Corp.

John Seely BrownBy exploring play, innovation, and the cultivation of the imagination as cornerstones of learning, Brown creates a vision of learning for the future that is achievable, scalable, and one that grows along with the technology that fosters it and the people who engage with it. The result is a new form of culture in which knowledge is seen as fluid and evolving, the personal is both enhanced and refined in relation to the collective, and the ability to manage, negotiate, and participate in the world is governed by the play of the imagination. Gain insights from our experienced speaker to apply in your organization for better communication, collaboration, innovation, and knowledge-sharing.

Keynote: Aligning Corporate Information Governance & Content
9:45 a.m. - 10:00 a.m.
Lt Col David Sanchez, Deputy Program Manager, USAF Pilot Physician Program, Air Force Medical Service

David SanchezOur speaker explores aligning governance goals with content types and the enterprise managed metadata service. The enterprise IT challenge is to continue to provide business benefits to end users while maintaining a level of consistency and control. A governance plan is necessary for delivering relevant content to users in an effective way, while protecting the enterprise from legal, regulatory, and noncompliance issues. Lt Col Sanchez illustrates the challenges of information governance as the USAF begins the process of migrating from multiple knowledge and information management systems to a single Knowledge Management platform with over 72,000 site collections.

Track A - KM Strategies & Practices
Moderator: Dr. Art Murray, CEO, Applied Knowledge Sciences, Inc. Director, Enterprise of the Future Program, International Institute for Knowledge and Innovation

This stream of forward-looking talks focuses on key strategies for knowledge sharing and application within organizations to improve decision making, innovation, customer satisfaction, success, and/or stronger bottom lines. It includes perspectives from KM pioneers, real-world examples from practitioners, and more.

A101: KM Techniques & Practices
10:15 a.m. - 11:00 a.m.
G. (Gurvais) Clayton Grigg, Chief Knowledge Officer, Office of the Chief Knowledge Officer, Federal Bureau of Investigation

This session highlights a range of enterprise KM activities being used within a large enterprise and shares how these activities are impacting the organization’s mission. It shows real KM practices and discusses various tools and techniques to give those new to KM a vision of what is possible in the enterprise.

A102: KM for Customers
11:15 a.m. - 12:00 p.m.
Thomas A Stewart, Chief Marketing & Knowledge Officer, Booz & Company Former Editor & Managing Director, Harvard Business Review
Ian Forrest, VP Global Marketing, GE Capital

GE consistently ranks in the top of the Most Admired Knowledge companies surveys. Now they’ve taken it a step further—and taken KM a step further. GE Capital has turned the tools and ideas of KM into a portal for customers, which they call Access GE. The idea is to use knowledge to differentiate GE Capital from other financial services companies. “Anyone can loan you capital—we can give you access to something far more valuable: our intellectual capital.” GE Capital customers have access to a library of documents about GE’s own best practices in cost/operations management, innovation and growth, leadership and development, and finance; a curated collection of documents from Booz, McKinsey, HBR, and CFO on the same topics; and a team of “concierges” who help match a client question with a GE expert who can answer it. Hear how customers are reacting and gain lots of insights to apply in your organization.

Attendee Luncheon
12:00 p.m. - 1:15 p.m.
A103: Improving Decision Making
1:15 p.m. - 2:00 p.m.
Sabine Durier, Principal Operation Officer, IFC
Richard McDermott, President, McDermott Consulting Henley Business School

Experts typically have trouble articulating the subtle know-how they use to make effective judgment calls outside the specific cases in which they applied it. As a result, their deep understanding and ingenuity can’t be captured in decision trees or databases. Nor is it typically shared in the common tools of communities of practice. Recent developments in cognitive science and decision analysis have made it possible to describe a set of thinking disciplines experts use to make difficult judgment calls. These thinking disciplines provide a framework through which experts can teach more junior staff how they think through difficult judgment calls. Using examples from the IFC, MWH, NASA, and others, this talk highlights several different mechanisms KM staff can use to help experts teach others how they think.

A104: KM Movers & Shakers
2:15 p.m. - 3:00 p.m.
Rose Olivera, President, The KNOWledge Network Brasil
Sandra Valéria Gilberti Prenstteter, Gerente de DHO/ Human and Organizational Development Manager, Schincariol
Suzania Paulino, KM Manager, Schincariol
Alexildo Vaz, KM Specialist, Capital Project Management Division, Vale
Alexandre Sonntag, KM Manager, Capital Project Management Division, Vale

Winners of the Brazil MAKE (Most Admired Knowledge Enterprises) award share their successful strategies and techniques for knowledge sharing in their organizations. Learn from these experienced practitioners and gain insights for applying fresh new and unique approaches in your organization.

Coffee Break
3:00 p.m. - 3:15 p.m.
A105: KM Without the Name!
3:15 p.m. - 4:00 p.m.
Stan Garfield, Author of five KM books & Founder, SIKM Leaders Community

The field of knowledge management is broad, comprising a wide range of disciplines. This longtime practitioner shares 25 specialties that can be included under the umbrella of KM. For each of the specialties, he provides a definition, an explanation of how it fits, and a discussion of why it is important. Join the discussion by commenting on the list and suggesting additional specialties!

A106: Critical Success Factors in KM Initiatives
4:15 p.m. - 5:00 p.m.
Neil Olonoff, Knowledge Management Practice Manager, Triune Group, Inc.
James E Bradley, Deputy Chief Knowledge Officer, HQ TRADOC
Dr. Jay Liebowitz, Distinguished Chair of Applied Business and Finance, Harrisburg University of Science and Technology, & Author, Successes & Failures of KM


Our speakers share their secrets and focus on the critical success factors of any KM project.


Track B - Intranets & Enterprise 2.0
Moderator: Martin White, Managing Director, Intranet Focus Ltd, UK

Are organizations embracing enterprise 2.0? Are intranets evolving? Are they social and mobile? Are they enabling virtual teams and more productive work flows? Hear the latest from our practitioners and specialists.

B101: Are Intranets Social?
10:15 a.m. - 11:00 a.m.
Carmine Porco, Technology Strategist

Learn how 1,400-plus organizations from all around the world are using Intranet 2.0 tools as the results of a Social Intranet Study (sponsored by IABC) are shared, providing an exclusive look into how and to what extent organi- zations of all sizes are using social media on their intranets. The global per- spective of the survey allows you to develop a new understanding and appre- ciation for Intranet 2.0 tools. Hear examples of blogs, wikis, and other social media tools from IBM, Cisco, Sony, Siemens, and others. Gain knowledge from lessons learned and key recommendations for undertaking an Intranet 2.0 and internal branding initiative.

B102: Delivering Enterprise Mobility
11:15 a.m. - 12:00 p.m.
James Robertson, Founder, Step Two Author, Designing Intranets: Creating Sites That Work

In organizations around the globe, senior managers are demanding (and getting) iPhones and iPads. Staffs want devices they use at home, which are more advanced than corporately provided tools. What should mobile enterprise solutions look like, and how best to deliver them? Mobile devices are transforming how we work, but there are still questions to answer to make them effective. This practical discussion provides real-world insight into how to design and deliver a mobile enterprise. It’s simpler and easier than you might think! See many screenshots and examples from leading organizations, and use the ideas gained to plan your own mobile projects.

Attendee Luncheon
12:00 p.m. - 1:15 p.m.
B103: SharePoint for Enterprise 2.0
1:15 p.m. - 2:00 p.m.
Rishi Gulati, Director- Collaboration, Portals and Governance, Merck & Co.
Mark Rebar, Enterprise Collaboration Lead: Service Strategy & Innovation, Merck & Co.

SharePoint has become an integral part of the software stack for many companies, and the growth and adoption of this platform has been “explosive”! Speakers discuss their approach, implementation, and platform framework. Get the lessons learned from Merck’s recent upgrade including putting a structure of services in place. Hear about their experiences and recommendations for others taking this journey.

B104: Information Architecture & Search
2:15 p.m. - 3:00 p.m.
Martin White, Managing Director, Intranet Focus Ltd, UK

In this session White looks at current and emerging search technologies and the role they can play in giving intranet managers the opportunity to provide enhanced access to information over both desktop and mobile devices and make a more significant impact on organizational performance.

Coffee Break
3:00 p.m. - 3:15 p.m.
B105: Digital Workplace Strategies
3:15 p.m. - 4:00 p.m.
James Robertson, Founder, Step Two Author, Designing Intranets: Creating Sites That Work
B106: Intranet Showcase
4:15 p.m. - 5:00 p.m.
James Robertson, Founder, Step Two Author, Designing Intranets: Creating Sites That Work
Dan Lewis, Principal Consultant - Mobility Practice, Judge Consulting Group, The Judge Group
Robert J. Hackett, Weston Solutions, Inc.
Paige Rhodes, Quality Manager, Weston Solutions, Inc.
Craig Stoll, IT Senior Project Manager, Weston Solutions, Inc.

This informative session lets you peek behind the firewall of leading-edge intranets from a number of different industries and includes award-winning sites from the 2012 Intranet Innovation Awards. These case studies of successful, active intranets provide ideas and insights to apply in your organization.

Track C - KM Issues & Challenges
Moderator: Donna Scheeder, Consultant, Library Strategies International Past President, International Federation of Library Associations and Institutions (IFLA)

This discussion stream with a roomful of colleagues at roundtables focuses on a series of topics of interest to KM practitioners. Led by experienced KM professionals, the session examines everything from how “good” KM looks to creating meaningful conversations to flow systems, dealing with wicked problems, and social collaboration.

C101: What’s Your KM Vision?
10:15 a.m. - 11:00 a.m.
Stan Garfield, Author of five KM books & Founder, SIKM Leaders Community
Kent A Greenes, Founder & Principal Consultant, Greenes Consulting
Bill Ives, Partner, Merced Group

In February 2012, our speakers posed this question to a KM leaders community: “If knowledge management is working really well for an organization, what does it look like, and how does it work? Please reply with your vision for the ideal state, with as much specific detail as possible to avoid high-level generalities.” A lively discussion ensued. This panel shares the highlights of that discussion and the views of each of the panelists and solicits the ideas of the session attendees.

C102: Conversations That Don’t Suck
11:15 a.m. - 12:00 p.m.
Dave Pollard, CKO (retired), Ernst & Young; Chartered Accountants of Canada Director, Group Pattern Language Project

This zany one-act comedy with nine short tragic scenes that illustrate really bad practices in business conversations and business meetings in a KM context is hosted by a long-time KM practitioner and features actors selected from the audience in the moment. Pollard invites the audience to suggest ways this comedy of errors might have gone better with the right forethought, design and in-the-moment facilitation. Prizes of Group Works: A Pattern Language for Bringing Life to Meetings and Other Gatherings, a 91-card deck of best practices and processes for group facilitation, is awarded to four astute audience members and the “best actor” as voted by the audience.

Attendee Luncheon
12:00 p.m. - 1:15 p.m.
C103: Finding New Solutions to Wicked Problems
1:15 p.m. - 2:00 p.m.
Dave Snowden, Founder & Chief Scientist, The Cynefin Company

Using facilitation techniques that are based on complexity science, this session helps you find ways to work out if a problem is complicated — or wicked — because if it is, there is no right answer, and we need to experiment with safe-to-fail solutions. Get a template with heuristics for creating wicked problem interventions and use “ritual dissent” to temper/test the proposals so that they will stand up. Participants will try these techniques and take home a set of simple techniques to use in their organizations to collectively find new solutions to complex problems.

C104: Flow Systems & KM
2:15 p.m. - 3:00 p.m.
Gordon Vala-Webb, CEO, Vala-Webb Consulting Inc.

Conversations begin with ideas from mechanical engineering professor Adrian Brejan’s book Design in Nature: How the Constructal Law Governs Evolution in Biology, Physics, Technology, and Social Organization. It focuses on KM lessons from flow systems and how they design and redesign themselves. Led by a longtime KM practitioner, this discussion is designed to help you see organizations and KM in a new light.

Coffee Break
3:00 p.m. - 3:15 p.m.
C105: User Adoption Strategies
3:15 p.m. - 4:00 p.m.
Susan S. Hanley, President, Susan Hanley LLC Intranet Consultant, Microsoft MVP

Getting people to use knowledge management systems and their supporting technologies is not always easy. Even with the most well architected and designed solutions, there is no guarantee that users will be jumping to use it! This session focuses on how to “sell” the message to executives and colleagues, critical elements for user adoption, and practical examples of user adoption strategies that work. It is then followed by audience examples and discussion.

C106: The Next (Big) Thing in KM
4:15 p.m. - 5:00 p.m.
Anthony Joyce, Assistant CIO, US Navy
Jim Lee, Site Administrator, PA CareerLink

Sometimes it’s most helpful to hear what other practitioners are thinking of doing next as well as visions of the next BIG thing. Hear from a few BIG thinkers as they share brief thoughts about what their organizations are planning for next week, next month, and next year, and then share your insights with colleagues.

Enterprise Solutions Showcase Grand Opening Reception
Enterprise Solutions Showcase Grand Opening Reception
5:00 p.m. - 7:00 p.m.

The Enterprise Solutions Showcase will feature the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore the latest product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest developments, be sure to visit the Enterprise Solutions Showcase.

Program Table of Contents

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