Thursday, October 18, 2012

Continental Breakfast
8:00 a.m. - 8:45 a.m.
KMWorld & Intranet Innovation Awards
8:45 a.m. - 9:00 a.m.

KMWorldmagazine is proud to sponsor the KMWorld 2012 Reality & Promise Awards which are designed to celebrate the success stories of knowledge management.

The global Intranet Innovation Awards, run by Step Two Designs, uncover and share leading edge intranets. Focusing on individual enhancements that demon- strate business value, the Intranet Innovation Awards help every team deliver a better site. Winning organizations are featured on Wednesday in session B106 Intranet Showcase, and share their ideas, insights, and intranet designs.

Keynote: Facilitating Knowledge Sharing
9:00 a.m. - 9:45 a.m.
Dr. David Weinberger, Harvard's Berkman Klein Center for Internet & Society Author, Everyday Chaos, Everything is Miscellaneous, Too Big to Know, Cluetrain Manifesto (co-author)

“Knowledge is becoming inextricable from — literally unthinkable without — the network that enables it. In fact, knowledge is now a property of the network, and the network embraces businesses, governments, media, museums, curated collections, and minds in communication. But, because the properties of the Net include overwhelming abundance, unmasterable messiness, and unending disagreements, the challenge of building networked knowledge is not simple.” So says Weinberger, who shares his insights on how the concept of knowledge is changing and how we can facilitate its sharing for organizational learning, collaboration, innovation, and more.

Keynote: The Value of Content Intelligence to Big Data
9:45 a.m. - 10:00 a.m.
Jeremy Bentley, Head, Strategy, MarkLogic

We are in the midst of a “Big Data” revolution. According to IDC, data is expected to grow by as much as 44X over the next year to a staggering 35.2 zettabytes globally. While Big Data is a big problem, the real issue is making sense of Big Data and finding patterns in it that help organizations make better business decisions. Whether it is social media data posted on Facebook about your product, customer service records, or the enterprise applications of a newly acquired company, your ability to harness this information bears directly on your bottom line. That is where content intelligence comes into play as it adds consistent metadata. The metadata is either based on taxonomies/ontologies or through sentiment analysis and fact extraction to improve the quality and depth of content, making Big Data much more amenable to analysis, and hence allowing organizations to better understand customers and competitors, to identify impactful market trends, or simply to automate the process of answering common customer questions.

Coffee Break
10:00 a.m. - 10:45 a.m.
Track A - KM Techniques
Moderator: Daniel Lee, Director, Enterprise Information Solutions, ARC Business Solutions Inc.

This stream of sessions highlights ways to engage employees in KM practices, gamification, crowdsourcing, and more. Be prepared for lots new ideas!

A201: Communication & KM Practice
10:45 a.m. - 11:45 a.m.
Betsy Cogliano, Manager, Information Management and Practice, The MITRE Corporation
Jeff Hester, KM Business Analyst, Fluor Corporation
Patricia Eng, Certified ISO 30401 KM Auditor, Trainer, Speaker, Author, KMHR Systems Auditors

How do you guide employees to follow knowledge management best practices? How do you answer employees’ most frequent questions on information sharing and KM toolkits? How do you ensure that communications are aligned with strategy and resonate across business units? Speakers review strategies and techniques as well as experience and lessons learned in their organizational efforts to communicate KM practice.

A202: Finding Answers Using Crowdsourcing
12:00 p.m. - 12:45 p.m.
Ian Coyne, Sector Knowledge Manager, Russell Reynolds Associates

Late one night, a KPMG partner in the U.K. sent an email to 600 people asking for solutions to what he thought was an unsolvable problem: How could you peel a thousand bananas at the same time? Bringing ‘seekers’ and ‘solvers’ together via technology to find answers to some of a firm’s most difficult questions is definitely the goal of knowledge sharing. This crowdsourcing effort, which has come to be known as “Brave Banana,” has led to a dynamic, responsive, and inclusive way for KPMG partners, professionals, and staff to collaborate and share valuable ideas on a global scale. Get insights and tips for your organization.

Attendee Luncheon
12:45 p.m. - 2:00 p.m.
A203: Driving KM Adoption & Collaboration With Gamification
2:00 p.m. - 2:45 p.m.
Thomas Hsu, Social Collaboration Strategist, Accenture
Stephen Kaukonen, Senior Manager, Accenture Interactive

The use of game thinking and mechanics in nongame settings has become a hot topic lately. According to Gartner, gamification is “positioned to become a highly significant trend over the next 5 years” with more than 70% of Global 2000 organizations having at least one “gamified” application by 2014. However, many gamification projects fall short by taking a simplistic approach, ignoring the subtleties of game design and behavioral economics. As many critics point out, you can’t just slap points, badges, and a leaderboard on an application and expect long-term, desirable behavior change. But a well-thought-out and sustainable approach has enormous potential to make collaboration and knowledge sharing fun and engaging. Learn how using these techniques can “change the game” when it comes to getting people to collaborate.

A204: The DIKW Pyramid Must Die
3:00 p.m. - 3:45 p.m.
Gordon Vala-Webb, CEO, Vala-Webb Consulting Inc.

So many KM practitioners, academics, and vendors use as the framework for their work the data, information, knowledge and wisdom (DIKW) pyramid. Invariably, it leads them astray and causes much harm. Hear from an experienced KM practitioner why the DIKW pyramid’s siren call is so pernicious and must be resisted. Come to learn and explore what the alternatives might be that can set your KM program free. Add your voice to the discussion!

Coffee Break
3:45 p.m. - 4:15 p.m.
A205: Retaining & Transferring Knowledge
4:15 p.m. - 5:00 p.m.
Cristiano Rocha, Consulting Director, Affero
Kent Lamb, HR Employee Development Manager, Talent Management, Pacific Gas and Electric (PG&E)

One of the most common challenges organizations face today is the loss of knowledge due to employee retirement and the need to transfer and retain the critical knowledge possessed by these employees. Hear from one of the largest energy companies in Brazil, which is challenged with 40% of its workforce eligible to retire in less than 2 years. It used KM techniques together with talent management and learning tools including knowledge maps, scoring types of knowledge, individual knowledge transfer and retention plans, and more. Then hear about the knowledge transfer strategy used at PG&E as Lamb demonstrates some of the tools and methodologies his company has used. Come learn about the tools and frameworks applied in these organizations and hear their lessons learned to use in your organizations.

Track B - Social KM & E 2.0
Moderator: Shirl Kennedy, Web Content Strategist, Center for Deployment Psychology FullTextReports.com

The most successful implementers of KM understand that we can implement as many sophisticated knowledge systems, core capabilities databases and document centers as we want, but without the intellect and ‘social touch’ of our users (our most valued assets who carry the knowledge of our company with them), a lot of this collected information can end up being useless/outdated. How do we go from a yearly hand-jammed requirement of carelessly entering information that I need to “update” so I can get my yearly goals completed to wanting to contribute information, discussions, and knowledge? Join our speakers and hear how many organizations are meeting the challenge.

B201: Making Business Social
10:45 a.m. - 11:45 a.m.
Julia Smye-Rumsby, Knowledge Services Director, PricewaterhouseCoopers
Shamaila Javed, Chief Knowledge Officer, Alion Science & Technology
Zachary Barnes, Lead KM Analyst, Alion Science & Technology
Stan Garfield, Author of five KM books & Founder, SIKM Leaders Community
Vandana Mysore, Senior Manager, Deloitte
Lawrence Blank-Cook, Leader, Knowledge Management Solutions, Deloitte Services, LP

Launching internally facing social-business platforms is critical for collaborative organizations. This session features three examples. PwC wanted an innovative answer to get its teams collaborating and to connect its experts around the world — 170,000 people in 150 countries. Javed and Barnes discuss the strategies, design, and implementation behind Alion’s successful social networking and globalized KM SharePoint environment catering to executives (C- Levels), mid-level managers, developers, analysts, and end users. Deloitte uses various social media tools including DeloittePeopleNetwork (a proprietary global profiling system) and microblogging to create its social networking platform. Hear from each organization about what it took, how they built buy-in and adoption, measured value, user experience, lessons learned, tips, and more as they share their experiences and secrets to success!

B202: Lessons Learned in Social KM
12:00 p.m. - 12:45 p.m.
Ed O'Neal, Upstream Americas KM Lead, Upstream Americas, Shell Exploration & Production Company (SEPCo)
Nathan Bricklin, SVP, Head of Social Strategy-Wholesale Services Group, Wells Fargo

The Shell wiki contains more than 44,000 articles across an array of technical and nontechnical topics authored by employees. These articles provide a valuable knowledgebase for learning and growing knowledge within the company. O’Neal discusses Shell’s journey in using the wiki to promote knowledge sharing across the enterprise, learnings around wiki governance, document control, export compliance requirements, training, etc. Bricklin talks about using social media in the enterprise to test and learn first from internal communities and then by extending beyond the firewall to increase and connect subject matter expertise and support emerging thought leaders.

Attendee Luncheon
12:45 p.m. - 2:00 p.m.
B203: Collaboration in the Workplace
2:00 p.m. - 2:45 p.m.
Jacob Morgan, Principal, Chess Media Group Author, The Collaborative Organization: A Strategic Guide to Solving Your Internal Business Challenges Using Emerging Social and Collaborative Tools

This fast-paced session is filled with tips and tricks to enhance collaboration in any organization. It looks at some of the tools and platforms available today, showcases research of what organizations are currently using and investing in, and highlights the key factors for successful enterprise collaboration.

B204: E2.0 & KM for Business Improvement
3:00 p.m. - 3:45 p.m.
Tom Gilmartin, Manager of Enterprise Social Business and Knowledge Management, The Vanguard Group
Eric Ziegler, Enterprise 2.0 Program Manager, The Vanguard Group

Knowledge management can seem to be a costly endeavor and difficult to implement. Employees and management don’t often see the benefit, fearing that if they share their knowledge, their own personal impact is minimized. Find out how one organization built its knowledge hub using E2.0 tools — blogs, wikis, IMs, and communities of practice — to drive a culture change, improving collaboration and increasing knowledge sharing across all of IT.

Coffee Break
3:45 p.m. - 4:15 p.m.
B205: Collaboration & Search in the Cloud
4:15 p.m. - 5:00 p.m.
Michael Lees, VP Product Marketing, IntraLinks
Paul Nelson, Innovation Lead, Accenture

You have invested a significant amount in developing an internal collaboration capability around SharePoint, but your business needs to reach beyond the firewall to collaborate with a network of business partners and share content. To facilitate information sharing with outside parties, your team may be using consumer-grade tools not sanctioned by IT. Balancing the need to provide business users with flexible collaboration tools in a way that meets your information governance policies is a challenge. Join Lees and learn about best practices from organizations who have implemented cloud-based solutions to leverage their existing SharePoint investments. Nelson looks at building a search system for both public-facing and internal search applications which use the cloud for search. He discusses technology and architecture design decisions, the choice of user interface functions, the use and enhancement of metadata, relevancy tuning approaches - including the use of link analysis, and shares many lessons learned in providing search results excellence.

Track C - Learning & Knowledge Sharing
Moderator: Stephanie A Barnes, Chief Chaos Organizer, Missing Puzzle Piece Consulting Knoco Canada

There’s an old adage that says “Learning doesn’t occur in a vacuum,” and yet too often we expect our staff and partners to do just that. In reality, our efforts yield more positive change more quickly if they are coordinated and collaborative, test promising new approaches in a continuous search for improvement, and build on what works and eliminate what doesn’t. This series of speakers share their strategies, secrets for success, and tips for building organizations that learn, share, collaborate, and excel!

C201: Fostering Learning & Knowledge Sharing
10:45 a.m. - 11:45 a.m.
James E Bradley, Deputy Chief Knowledge Officer, HQ TRADOC
Leigh Marcus, Director, Knowledge Management, Grant Thornton, LLP
Stacey Young, Sr. Knowledge Management Advisor, USAID
Jennifer Dahnke, Strategic Advisor, The QED Group

This session illustrates the best practices that facilitated learning and working together in three different organizations, the lessons learned, and plans for the future that can help you imagine how your organization can apply similar principles to increase learning and engage stakeholders. The first talk highlights the U.S. Army’s efforts to incorporate lessons learned into soldier training, leader development, and education programs to build an agile and adaptive operating force to meet rapidly evolving adversaries. It discusses knowledge networks and professional forums as key enablers for capturing and sharing lessons learned, best practices (labeled tactics, techniques, procedure, or TTPs), and “knowledge nuggets.” Marcus discusses how regional communities of practice foster learning and improve knowledge flow throughout the entire organization. She illustrates how these processes are integrated into daily work to support and provide linkages to the firm’s goals and provides tips for engaging all the various levels of personnel in KM, from the office managing partners who run each office down to the newest hire. The USAID team talks about a new venture to encourage the agency to learn, to work together and with partners, and to build adaptive models that allow for responsiveness to changing circumstances.

C202: Social Learning @ Speed of Need
12:00 p.m. - 12:45 p.m.
Kent A Greenes, Founder & Principal Consultant, Greenes Consulting GWU, CSUN, Army War College, KMPro, TCB

Recent research and practice is making it clear how and why social, participative learning by a collective more often than not trumps the “usual suspects” when it comes to delivering high performance. The reason is simple: Challenges that could once be effectively handled by individuals, even an expert, now exceed the scope of a single person. In these situations, cognitive diversity fuels better results. In plain English, this is about engaging with others who think differently than you and using the information and knowledge gained to inform your thinking. Greenes shares recent insights and emerging practices for what it takes to learn and transfer knowledge at appropriate speed, gleaned and distilled from collaboration with 25 global organizations during the past year. He focuses on what “good” social learning looks like from business and other perspectives, the right conditions necessary for social learning to thrive, and how to engineer social learning for success through adoption and implementation.

Attendee Luncheon
12:45 p.m. - 2:00 p.m.
C203: Operational Learning & KM
2:00 p.m. - 2:45 p.m.
Shiang Long Lee, Head, Joint Communications and Information Systems Dept, Singapore Armed Forces
Kim Hai Neo, Head SAF KM Office, Singapore Armed Forces

Today, the SAF operates not just as a conventional warfighting force, but as a full-spectrum force participating and contributing to counterpiracy, maritime security, peace support, and humanitarian assistance and disaster relief (HADR) operations. This session shares the SAF’s secrets in leveraging KM capabilities to enhance knowledge sharing with partner navies and multinational agencies and to enable its operations. It discusses the lessons learned system that allows systematic and rapid transfer and internalization of lessons learned from one deployment to the next. Speakers illustrate how the SAF are fundamentally transforming training and pedagogical approaches to build up knowledge capital and to equip people to operate in such dynamic and complex environments.

C204: Making Organizations Smarter: Industry Insights
3:00 p.m. - 3:45 p.m.
Lucas Hrabovsky, CTO, ex.fm
Beth Maser, Director of Records and Information Systems, PPC
Charles Kaplan, VP Marketing: Capture, Search & Back Office, Perceptive Software

Enterprises that learn fast stay ahead of their competitors and have better bottom lines.  Hear from our industry experts and get insights to apply in our organization.  Hrabovsky discusses building search applications In the cloud and how ex.fm, a social music discovery service, implemented a  new cloud-based search application. He touches on how to get up and running with search in the cloud, the technological costs and benefits versus open source and other alternatives, cost and performance optimization techniques, and working with large datasets.  Maser shares real world examples of how taxonomy and metadata solutions are making organizations smarter and more productive. Kaplan explains how filling in the information gaps that exist across an organization is key to working smarter and faster. He describes how precise, relevant content can be made instantly available whenever and wherever it's needed to support a business process - and how that generates maximum value from existing technologies.

Coffee Break
3:45 p.m. - 4:15 p.m.
C205: Organizational Cultural Change Strategies
4:15 p.m. - 5:00 p.m.
Francisco E. Rivera, Computer Scientist, Lessons Learned Lead, Federal Aviation Administration

The FAA is evolving into a performance-based organization. It doesn’t happen overnight, as organizational cultures are inherently resistant to change. Despite such difficulties, FAA employees have adapted to changes in technology, methods, processes, and leadership. Providing safe and efficient air services to the flying public remains the paramount goal of the agency as it moves toward next generation air transportation. Hear about the company’s Lessons Learned (LL) and how it responds to the need of minimizing duplicative mistakes, eliminating the tendency commonly know as “reinventing the wheel,” and transitioning to a new culture as a learning organization. LL is making employee action more efficient as the organization transitions to a new way of doing business, encourages the sharing of experiences between groups through communities of practices, and facilitates the development of better-defined processes so that employees can understand each other’s work, integrate activities when possible, and collaborate to achieve organizational excellence.

Program Table of Contents

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