Many have felt the pain associated with embarking on search improvement projects that failed to deliver significantly better results. Users still struggle to find useful information quickly and easily. To make matters worse, most search improvement projects usually require a significant amount of time, specialized resources, and money. There is a better way: The secret to achieving great search results is to understand intent by observing user actions, and delivering targeted results based on what other users with the same intent found most useful. Baynote CEO Jack Jia will discuss this “UseRank”-based approach for improving search relevancy. Dave Dondero, Director of Online Knowledge Management & Performance Support at Kaiser Permanente, will join Jack to share real-world results that illustrate why “actions speak louder than words” when it comes to delivering effective search results.

Selling the dream, creating KM evangelists, gaining support for KM initiatives, and changing an organization’s culture are always a challenge. Hear from a number of successful KM practitioners about how they achieved their goals. Haugh begins with strategies, tools, and tips for planning and implementing evangelism; planting seeds, managing efforts and reaping rewards; recruiting others to the cause; and leveraging your efforts. Semple shares case studies of clients addressing non-technology factors, including a program with a government department that transformed the KM culture of the organization, enabling staff to feel more in control and behave more proactively, which led to less duplication of effort and content. Chait presents a case study of a KM plan developed for a CEO of a global supply-chain services company who realized that the ability to share knowledge effectively across the enterprise was a key success factor in achieving the organization’s objectives. It includes the steps necessary for acceptance by the senior management team.

Many government organizations are struggling to figure out how they can practically apply Web 2.0 to their existing knowledge management and collaboration initiatives. Within the government and military, Communities of Practice have proven to be a highly effective way to drive social learning for organizations. Using case studies and lessons learned, this session examines the challenges and details practical implementation of Web 2.0 that public and private sector organizations can apply as part of their organization's Web 2.0 strategy.

Corporate assets, like expertise, can reside in many places. Hear how two consulting organizations provide real-time access to the knowledge and experience of staff. The first example illustrates how project teams are enabled, and the second demonstrates how time is saved in generating business proposals. Speakers share insights, lessons learned, and tips.

Many have felt the pain associated with embarking on search improvement projects that failed to deliver significantly better results. Users still struggle to find useful information quickly and easily. To make matters worse, most search improvement projects usually require a significant amount of time, specialized resources, and money. There is a better way: The secret to achieving great search results is to understand intent by observing user actions, and delivering targeted results based on what other users with the same intent found most useful. Baynote CEO Jack Jia will discuss this “UseRank”-based approach for improving search relevancy. Dave Dondero, Director of Online Knowledge Management & Performance Support at Kaiser Permanente, will join Jack to share real-world results that illustrate why “actions speak louder than words” when it comes to delivering effective search results.

This session provides a look at the key principles for success for communities in different organizations. Adkins discusses strategy development and implementation of learning and knowledge process engineering for driving successful communities. Weinstein discusses deployment of a fully functional, web-based knowledge management system (KMS) using Microsoft SharePoint He provides tips and lessons learned for creating a knowledge exchange designed to build a learning organization, enhance employee development, minimize organizational and geographic challenges, and streamline business operations. Barfield and Banati discuss Accenture's use of communities to bridge the gap between just-in-time learning (traditional KM) and classroom or formal/scheduled training. They look at how Accenture's high performance communities raise capabilities and share performance support materials as well as new collaboration tools.

Large organizations face specific problems when it comes to cultivating collaboration within the enterprise. Requirements around security, compliance, and manageability dominate when it comes to evaluating collaboration platforms. At the same time, social software, knowledge management, and expertise capabilities  that can facilitate information sharing are more important for end users. Is this a trade-off, or is there a different way to think about the problem? Gilmour provides an insider’s view of the collaboration space and the specific challenges large organizations face when it comes to developing a clear strategy around improving enterprise collaboration.

As "social software" is finding its way into the enterprise, people are wondering what's social about software and why it matters. These practitioners from leading organizations share their views on the realities of how interactions in social software platforms lead to productive work in the enterprise.

Many have felt the pain associated with embarking on search improvement projects that failed to deliver significantly better results. Users still struggle to find useful information quickly and easily. To make matters worse, most search improvement projects usually require a significant amount of time, specialized resources, and money. There is a better way: The secret to achieving great search results is to understand intent by observing user actions, and delivering targeted results based on what other users with the same intent found most useful. Baynote CEO Jack Jia will discuss this “UseRank”-based approach for improving search relevancy. Dave Dondero, Director of Online Knowledge Management & Performance Support at Kaiser Permanente, will join Jack to share real-world results that illustrate why “actions speak louder than words” when it comes to delivering effective search results.

This experienced panel shares their SharePoint secrets. Hanley, expert information architect, talks about breaking information storage paradigms, understanding the concepts of metadata versus physical folders, as well as best practices, metaphors, examples, and demos. Cardarelli discusses how to best leverage FAST search in a SharePoint-based knowledge system, offers several do’s and don’ts to set business expectations and to enhance knowledge capture and sharing. Lim illustrates how to leverage SharePoint to enable virtual collaboration among project team members and how behavior is being transformed. Robertson provides tips for creating clear governance and management models.

Despite tough financial times, intranets continue to demonstrate real business benefits, saving costs and improving customer service. The 2009 Intranet Innovation Awards attracted entries from across the globe, including North America. This talk shares highlights and screenshots from winning entries, showing clearly where the future of intranets is heading.

This session describes the use of KM technology to build a health information network that collects, integrates, and reports on customer interaction data in ways that helps it plan communications products, messages, and outreach. It illustrates an integrated single health information network built on KM principles that delivers the information that customers need—when, where, and how they want it. This unified, state-of-the-art infrastructure supports a contact center knowledgebase, content management system, and data warehouse for analyzing all the data produced. A key component facilitating the information integration is a new taxonomy and the processes for ongoing taxonomy maintenance. This also enables the redesigned and integrated website that provides multiple ways to exchange information with and between customers, forecast and manage inventory levels, measure the impact of marketing and outreach efforts, identify new opportunities, improve operations, and more.