Tuesday, November 16, 2010

Continental Breakfast
8:00 a.m. - 8:45 a.m.
Welcome and Keynote: Knowledge Driven Enterprises: Strategies & Future Focus
8:45 a.m. - 9:45 a.m.
Thomas A Stewart, Chief Marketing & Knowledge Officer, Booz & Company Former Editor & Managing Director, Harvard Business Review

Thomas A StewartOur experienced author and practitioner shares winning strategies for developing and evolving knowledge-driven enterprises that are productive, innovative, and successful. Using real-world examples he illustrates how those strategies have worked in many different types of organizations. Stewart also looks into the future and suggests directions that knowledge-driven enterprises will engage in over the next few years.

Keynote: Exploring Search Frontiers at NASA Langley
9:45 a.m. - 10:15 a.m.
Manjula Ambur, Information Management Branch Chief, Office of the CIO, NASA Langley Research Center

Manjula AmburIn this case study, Ambur offers a practitioner's view of how her team pursues its goal of providing effective search for the thousands of researchers and engineers at NASA Langley.This user base found itself confounded by the multitude of options both for information — with hundreds of internal and external sources of web sites, databases, document repositories, scholarly journals, and image collections --- and in search interfaces, which had driven it to the open web and inferior results. This talk explores the decision to deploy Google Search Appliance internally as an effort to meet user expectations of easy-to-use search that provides unified information access. Ambur will cover the challenges faced, strategies undertaken, and ongoing team work required to deliver targeted results within a secure framework to achieve the goal of effective information mining enabling NASA mission success.

Coffee Break
10:15 a.m. - 10:30 a.m.
Track A - Strategies & Frameworks for Knowledge Sharing
Moderator: Ted Graham, COO, Operator, Inc. HotSpex

Our thought leaders, practitioners, authors, and KM evangelists discuss proven approaches, principles, and practices for sharing-and retaining-knowledge within organizations for positive impact on the bottom line. Be inspired by their messages and take home lots of ideas for use in your environment.

A101: KM at the Teachable Moment
10:30 a.m. - 11:15 a.m.
Cindy Hubert, Executive Director, APQC

Can you promise that your KM approaches are at the ready when a "teachable moment" arises in your organization? How do you surface people and information at the moment someone is most receptive to learning? The answer determines how fast your organization builds the knowledge it needs for the future-and how well KM sustains its central role in that process. Hubert dissects the best KM approaches developed over the last 2 decades, combined with the most advanced and up-to-the-minute work of APQC's community of leading KM practitioners, to lay out what KM should look like now. She addresses "When Web 2.0 Whips Old School KM-and vice versa" and the best approaches for marrying the two. Hubert includes five questions to ask yourself when designing a KM approach, regardless of how fast the technology changes. She discusses how to design communities, expertise locator systems, and Web 2.0 collaboration (the Digital Hub) to enable people and organizations to grow smarter, faster; how to measure the impact of collaboration; and the role of RSS, Twitter, and iPhones in serious KM.

A102: Seven Principles of Continuous Innovation: Reinventing the Workplace
11:30 a.m. - 12:15 p.m.
Steve Denning, Author, The Leader’s Guide to Radical Management, The Leader’s Guide to Storytelling, & others

Organizations today face a long-standing crisis-productivity is one-quarter of 1965 levels, innovation continues to decline, workers are disgruntled, customers are frustrated, brands are unraveling, executive turnover is accelerating, and traditional management is broken. Most proposals for improving management address one element of the crisis at the expense of the others. The principles described by award-winning author Stephen Denning simultaneously inspire continuous innovation, deep job satisfaction, and client delight. He explains the seven interlocking principles of continuous innovation: focusing the entire organization on delighting clients; working in self-organizing teams; operating in client-driven iterations; delivering value to clients with each iteration; fostering radical transparency; nurturing continuous self-improvement; and communicating interactively. In sum, the principles comprise a new mental model of management.

Attendee Lunch
12:15 p.m. - 1:15 p.m.
Rachael Wang, Sr. Manager Sales Consultant, Oracle
A103: Knowledge Management 101
1:15 p.m. - 2:00 p.m.
Barry K. Dayton, Knowledge Management Strategist, KM Program Office, 3M

This session highlights a range of potential enterprise KM activities being utilized in a large corporate organization and shares how these activities are being used to impact the bottom line. It shows real KM practices and discusses various tools and techniques to give those new to KM a vision of what is possible in the enterprise.

 

A104: Communities Manifesto: 10 Principles for Successful CoPs
2:15 p.m. - 3:00 p.m.
Stan Garfield, Community Evangelist, Global Knowledge Services, Deloitte Touche Tohmatsu Limited Author, Implementing a Successful KM Programme; Founder, SIKM Leaders Community

Based on his experience in creating, leading, and managing communities and communities programs, both inside and outside of organizations, Garfield defines and describes 10 principles for successful communities. He offers real-world examples and discusses tools while emphasizing key themes: Communities should be independent of organization structure; they are different from teams; are not sites, blogs or wikis; community leadership and membership should be voluntary; communities span boundaries; need a critical mass of members; start with as broad a scope as is reasonable; need to be actively nurtured; and more.

Coffee Break
3:00 p.m. - 3:15 p.m.
A105: Knowledge Transfer: Assessment & Passing the Baton
3:15 p.m. - 4:00 p.m.
Ed O'Neal, Upstream Americas KM Lead, Upstream Americas, Shell Exploration & Production Company (SEPCo)
Darren Hunter, Learning Transfer Advisor, Upstream Americas, Shell, Canada Ltd.
Pam Kelsay, Learning Transfer Advisor, Shell Upstream Americas

As businesses experience the "The Big Crew Change" by downsizing and/or outsourcing work, managers fear the loss of tacit, critical business knowledge found inside the heads of exiting employees. The fear that key/critical knowledge, information, documents, and corporate knowledge about how work gets done may not be passed to a successor is all too common and often justified. This session demonstrates a very practical approach to work with managers in assessing what tacit knowledge, skills, and information are critical to your business, as well as the best methods to most efficiently convey that knowledge to others. Using the assessment as a baseline, speakers examine what knowledge-sharing processes and tools can enable knowledge to be documented, shared, and retained in the organization's work processes.

A106: Teaching People to Think Like an Expert
4:15 p.m. - 5:00 p.m.
Richard McDermott, President, McDermott Consulting Henley Business School

ExxonMobil's approach to retaining experts' knowledge is radically different. Rather than capturing or transferring knowledge, ExxonMobil gets experts to share their thinking through structured technical workshops and advanced apprenticeships. Both are based on principles drawn from research in cognitive science, an extensive study by Henley Business School, and modeled on advanced development in the arts. This interactive session shares the principles and techniques which you can use in your environment.

Grand Opening Reception in Enterprise Solutions Showcase
5:00 p.m. - 7:00 p.m.

The Enterprise Solutions Showcase will feature the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore all of the latest in product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest trends and developments, be sure to visit the Enterprise Solutions Showcase.

Track B - Optimizing Organizations Through Collaboration
Moderator: Karen Huffman, Manager, Technology Solutions, Information Systems & Technology, National Geographic Society Special Libraries Association

There is lots of room for improvement in the way our organizations operate these days, and there are lots of tools available to make those improvements. Learn from our speakers and practitioners how to take collaboration to the next level and optimize your organization for a successful future.

B101: Building Knowledge Networks
10:30 a.m. - 11:15 a.m.
Patti Anklam, Principal Consultant Net Work & Author, NetWork, Net Work
Monica Chhina, Manager, Knowledge Management, Nexen Inc.
Charlotte C. Holmlund, Senior Advisor, Knowledge Management, Nexen Inc.

This panel describes the use of social network analysis (SNA) to determine the current state of the knowledge network with an eye to providing concrete strategies for sustainability and shares lessons learned. The first presentation looks at SNA use by the International Research and Development Corporation (IDRC) which has been working with a U.N. organization, the International Fund for Agricultural Development (IFAD) to connect project managers across south Asia who are working to improve rural conditions in developing countries. The program's foundation is a knowledge networking strategy that facilitates connections through workshops and training; and provides technological resources for people across this region to share innovations and support each other in problem solving. Robinson discusses his use of SNA within several enterprises in the executive recruiting, insurance, and education sectors. The third presentation looks at organizational network analysis (ONA) for improving collaboration across divisional, functional, and geographical silos. It provided a bird's-eye view of the inner workings of the organization-a means of making visible the flow of information and knowledge as well as the levels of collaboration within and outside of organizational groups. Findings often lead to valuable conversations between staff and leaders, resulting in a common understanding of skills required for each role, the identification of existing experts who may not have been apparent to many community members, and skill improvement opportunities within and across disciplines. Hear about the positive impact SNA and ONA had on several organizations and learn how it could improve your enterprise.

B102: Sustaining Effective Communities of Practice (CoP)
11:30 a.m. - 12:15 p.m.
Darcy Lemons, Senior Project Manager, APQC
Kelly Hunter, Custom Solutions Sales, APQC

How do KM practitioners ensure their CoPs, one of the strongest enterprise knowledge-sharing activities, remain vital to the organization? Many organizations have processes in place for creating communities of practice. In fact, many organizations now have second- and third-generation CoPs. But which communities become essential to the success of the organization and to members? Why are some vital and dynamic while others just fade away? APQC has studied these issues and its speakers share their findings on sustaining effective CoPs using examples from three organizations (Fluor, ConocoPhillips, and Schlumberger) highlighting the strategies and tactics that enable them to sustain and develop their CoPs, ensuring that they are vital, productive, and woven deeply into the fabric of their cultures.

Attendee Lunch
12:15 p.m. - 1:15 p.m.
Rachael Wang, Sr. Manager Sales Consultant, Oracle
B103: Measuring Value: COP Life Cycle Metrics
1:15 p.m. - 2:00 p.m.
John Nelson, Project Manager, Dynamics Research Corporation
Patricia L. Michalski, Senior Knowledge Manager, Deloitte Services LP
Howard M. Gregory, Simulation Educator, Northeastern Ohio Universities Colleges of Medicine & Pharmacy

The need for the U.S. Army to rapidly learn and adapt has never been greater. Accordingly, the Army has leveraged a wide array of KM processes and tools as a means to share experiences, best practices, and lessons learned. The Battle Command Knowledge system currently operates more than 60 unique communities of practice (CoPs) with a total membership in excess of 150,000. A CoP metrics program addresses two specific areas: community activity and its value to the organization and its members. If CoP activity is not at an acceptable level, it is unlikely that the CoP will be able to achieve its organizational objectives. Much like a living and breathing organism, a CoP has a life cycle that takes it from birth to its eventual demise, so different metrics have varying degrees of applicability throughout the cyclew. Nelson shares this research and provides a framework for the establishment of a metrics program throughout a CoP's life cycle. Michalski and Gregory describe the CoP Evaluation Framework they developed along with the tools and examples of how the framework was used within their organizations.

B104: Collaboration 2.0: Two Cases
2:15 p.m. - 3:00 p.m.
Terrence Wallenhorst, Senior Manager, Deloitte Services LP
Hardie Tankersley, VP, Online Content, FOX Broadcasting Co.
Alfred P. Hsi, Director, Deloitte
Simon Woodford, Cross Functional Systems Manager, Bechtel

Learning from collaborative capabilities offered outside the firewall, Deloitte Services speakers describe how the organization is harnessing the power of social networking and user-generated content inside the enterprise. They share strategies, experiences, governance, and lessons learned in the creation of the organization's new portal which has communities, full collaboration, personalization, and customization--in addition to an enterprise search solution. Considering the growing gap between consumer and corporate adoption of emerging technologies and their relative effectiveness, Bechtel looked at new strategies to solve business challenges. Woodford describes the process, platforms, and change management strategies used to respond to business requirements by matching the appropriate available technologies such as cloud-based computing, Enterprise 2.0 and 3.0 collaborative applications, and semantic web technologies.

Coffee Break
3:00 p.m. - 3:15 p.m.
B105: Gov 2.0: Implementing Social in Government
3:15 p.m. - 4:00 p.m.
Lt Col Mike Hower, Commander, 31st Student Squadron; Research Director, Air Force Forums Project, Air University, U.S. Air Force
Michael J. Mahon, Director, Corporate Development, Strategy & Enterprise Risk Management, Business Development Bank of Canada
Eric Sauve, VP, Corporate Development, NewsGator Technologies

As organizations look to make their organizations more collaborative and more open using social and enterprise 2.0 technologies, the real and tangible experience of pioneers can help make better decisions, and reduce project risk. This open and conversational session explores the experiences of the U.S. Air Force, Air University, as well as that of BDC following their journeys over the last years to discover what worked, what didn't, and the road for the future. Learn about what to avoid (that they didn't), what to focus on, and key success factors and strategies to apply in your environment.

B106: Weaving Productive Knowledge Networks
4:15 p.m. - 5:00 p.m.
Valdis Krebs, Founder & Chief Scientist, Orgnet.com

The organization chart is not the true picture of how an organization works.  It is a company's emergent knowledge exchanges and information flows that accomplish goals and get things done.  Knowing what these networks look like, and knowing how to improve them, are the keys to success for the 21st century organization.  Krebs has been working with networks for large and small organizations for the last 20 years.  IBM has adopted his software and methods for work inside the firm, and with clients.  He shares cases that reveal good and poor management of knowledge and learning with employees, customers and suppliers.  He provides suggestions for improving your organization's networks for increased agility, adaptability and innovation.

Grand Opening Reception in Enterprise Solutions Showcase
5:00 p.m. - 7:00 p.m.

The Enterprise Solutions Showcase will feature the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore all of the latest in product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest trends and developments, be sure to visit the Enterprise Solutions Showcase.

Track C - Intranets for the Future

Intranets have been the backbone of information and knowledge sharing for years, but are they doing the job they should?  Hear more about what the gold standard for intranets should be, what intranets need to overcome their current challenges, and what new tools and techniques are improving their performance.  Sessions include screenshots of intranets from a variety of organizations.

C101: Achieving a Gold Standard for Your 2012 Intranet
10:30 a.m. - 11:15 a.m.
Martin White, Managing Director, Intranet Focus Ltd and author of ‘Enterprise Search’

2012 is the year of the London Olympics. This session highlights the actions that need to be taken in 2011 to achieve a gold standard in 2012. Based on the five-rings motif of the Olympic movement, White offers practical and useable advice on supporting teams, establishing performance standards, using sprint development approaches, discovering hidden talent, and overcoming potential hurdles.

C102: Using Ethnographic User Research to Drive KM & Intranet Strategy
11:30 a.m. - 12:15 p.m.
Don Bruns, Senior Consultant/Information Architect, NavigationArts

Nearly 97% of all pharmacological research experiments fail, meaning the proposed approach never gets past the initial stages of the drug discovery process. Most pharmaceutical researchers spend their entire careers testing and eliminating approaches that don't work-never bringing a drug to market. For pharmaceutical researchers, bringing a drug to market is a once-in-a-career event-it's like winning the lottery. As a result, pharmaceutical researchers are great at sharing their success stories but not so great at sharing stories of their failures. The leadership at a major pharmaceutical research institute feared that its scientists were constantly recreating experiments that had already failed-but were never effectively documented. Bruns shares learnings of a team that shadowed research scientists to learn how and why research scientists shared-and didn't share-their knowledge with their peers. He discusses findings of how researchers used (and did not use) their existing knowledge management systems, personas of the different types of pharmaceutical researchers (The Scientific Driver, The Caretaker, The Coach, The Lab Within the Lab, The Robot, and The Tool-Maker), strategies for enlisting the participation of the various personas within the organization, recommendations for how to create the next generation of the client's knowledge management intranet, lessons learned from this study, and best practices on conducting ethnographic user research to guide the success of your organization's intranet.

Attendee Lunch
12:15 p.m. - 1:15 p.m.
Rachael Wang, Sr. Manager Sales Consultant, Oracle
C103: Intranets: A Long Way Forward?
1:15 p.m. - 2:00 p.m.
Janus Boye, Founder & Managing Director, J. Boye

Few practitioners have had the time to engage in the debate about whether the intranet is dead or should be renamed. In fact, even those with great intranets, have been terribly busy, in particular dealing with lack of management support. Based on real-life examples as well as years of research on intranet and portals, Boye untangles the significant intranet challenges, including lack of support from senior managers, usability, collaboration, governance, and vendors, including software companies, agencies, and analysts. While covering these points, he draws on his research into enterprise portals and digs into the fading distinction between intranets and portals. No matter your intranet self-esteem, learn from the different approaches, compare your own intranet, and take away tangible recommendations.

C104: Enterprise Solutions: Client Case Studies
2:15 p.m. - 3:00 p.m.
Mark Hall, Founder & CEO, xPeerient
Eric Darbe, Director of Marketing, Ektron
Richard K Turner, VP, Marketing, Content Analyst Company, LLC

This panel of enterprise solutions providers and clients share the secrets of their technologies, and processes, and highlights case studies of clients using their solutions. Hall discusses how a network of CIOs and IT leaders, xPeerient, uses a unique taxonomic and automatic indexing solution to match common experiences within the network and to discover IT vendor solutions and implementation partners whose capabilities meet requirements for given projects.  Rogers discusses how the #1 sports site in Oklahoma uses a content management system with social networking features to build a strong online community. Turner shares a successful implementation for e-discovery by Altep Inc for legal clients and discusses how analytics streamlined their ability to manage  enterprise data for a large and expensive case.

Coffee Break
3:00 p.m. - 3:15 p.m.
C105: Intranets in 2015
3:15 p.m. - 4:00 p.m.
James Robertson, Managing Director, Step Two Designs

How can we deliver great intranets if we don't know where we're heading? This powerful presentation outlines a vision for intranets in 2015, describing a day-in-the-life of how staff will work. Going beyond the technology aspects, this session explores the "enterprise experience" that we should be providing to staff and how to start delivering it today.

C106: Intranet Showcase
4:15 p.m. - 5:00 p.m.
Deborah Reilly, Chief, Information & Knowledge Management Division, International Monetary Fund
Krista Kennedy Groenwoldt, Information Architecture Service Manager, MITRE Corp.

This interactive and informative session shares examples of leading edge intranets from a number of different industries.  These case studies of successful, active intranets will provide you with ideas and insights to apply within your organization.

Grand Opening Reception in Enterprise Solutions Showcase
5:00 p.m. - 7:00 p.m.

The Enterprise Solutions Showcase will feature the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore all of the latest in product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest trends and developments, be sure to visit the Enterprise Solutions Showcase.

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