Wednesday, November 17, 2010

Contintental Breakfast
8:00 a.m. - 8:45 a.m.
KMWORLD AWARDS & KEYNOTE: Search Patterns: Making Maps for Knowledge Discovery
8:45 a.m. - 9:45 a.m.
Peter Morville, President, Semantic Studios & Author, Search Patterns, Ambient Findability, Information Architecture, & Intertwingled

Peter MorvilleSearch is among the most disruptive innovations of our time. It influences what we buy and where we go. It shapes how we learn and what we believe. It's also a radically multidisciplinary, creative challenge. In this talk, Peter Morville defines a pattern language for search and discovery that embraces user psychology and behavior, cross-channel information architecture, multisensory interaction, and emerging technology. He identifies design principles that apply across the categories of web, ecommerce, enterprise, desktop, mobile, social, and real time. And, he explains how futures methods and user experience deliverables can help us to create better search interfaces and applications today and invent the improbable discovery tools of tomorrow.

Leveraging Organizational Knowledge
9:45 a.m. - 10:00 a.m.
Lt Col David Sanchez, Deputy Program Manager, USAF Pilot Physician Program, Air Force Medical Service
Martin Garland, President, Concept Searching

The ability to act on organizational knowledge is not about improving search, it's about leveraging unstructured content to achieve sustainable and measurable benefits in business processes. This presentation, featuring one of Concept Searching's longest term customers, illustrates a new model that facilitates rapid deployment and maintenance of organizational controlled vocabularies and taxonomies, automatic extraction of conceptual metadata, and auto-classification and metadata tagging of data assets to enables compliance with records management, information assurance, e-discovery, and FOIA programs that interact with knowledge management platforms. The new paradigm is the foundation that transforms metadata to be the agent of change that drives organizational agility and performance.

Coffee Break in the Enterprise Solutions Showcase
10:00 a.m. - 10:45 a.m.
Track A - Enabling Organizational KnowHow
Moderator: Rebecca Jones, Director Branch & Neighbourhood Services, Brampton Library Dysart & Jones Associates

The knowledge of how to do something smoothly and efficiently, knowhow, or technical skill or expertise, is what drives any enterprise, government department, or organization. Building organizational knowledge, sharing it in effective and useable ways, and using it for decision-making and innovation are all keys to enterprise success. Hear our speakers discuss mitigating the risk of knowledge loss, employing crowd sourcing, assessing knowledge, and finding the gaps, and gain ideas for enabling your organization's knowhow!

A201: Mitigating the Risk of Knowledge Loss
10:45 a.m. - 11:45 a.m.
Jeff Stemke, President, Stemke Consulting Group Chevron
Kathleen Kotwica, EVP and Chief Knowledge Strategist, Security Executive Council
Denise Lee, Director, PwC
Tina Muller, Manager, PriceWaterhouseCoopers
Dr. Madelyn Blair, President, Pelerei
Trish Trolley, Senior Director, Product Management, Oracle

Corporate downsizings, Boomer retirements, and difficulties finding appropriate staff are some of the risks that are beginning to effect business continuity. Identifying, eliciting, and transferring expert knowhow are effective ways to help an organization increase performance and productivity, accelerate competency development, and minimize business disruption. This panel focuses on processes and practices within four different organizations. Stemke shares a proven process to identify experts who have mission-critical or strategic knowledge and experience that is at-risk due to a retirement and elaborates about the supporting toolkit of enhanced KM methods to effectively capture expertise and transfer it to one or more successors. Kotwica talks about how the Security Executive Council, a research and services organization for security and risk practitioners, convinced executives (some former/semi-retired and all usually not easy to pin down) to share the wealth of knowledge they'd gained from their experiences in an efficient and useable way. She discusses how they built a system and process to farm knowledge in a way that works with executives' unique style; store and re-use the information in a KM system built for staff to use to help Council members. The PwC team examines the development and refinement of a knowledge retention methodology in the public sector using social network analysis, standard operating procedures, continuity of operations, after action reviews, narrative, formal coaching sessions, and Web 2.0 tools. Trolley discusses how Oracle ensures its knowledge is available to the business, that its core processes and activities are captured, used, and disseminated to build critical capabilities, and mitigates the risk of intellectual property loss.

A202: Spreading Ideas, Sharing Knowledge, & Crowd Sourcing
12:00 p.m. - 12:45 p.m.
Holly Pendleton, Organization Effectiveness Consultant and Spreader of Ideas, Independent Consultant
Giora Hadar, Knowledge Architect, Federal Aviation Administration

What facilitates the viral spread of ideas?  Can you harness the intelligence of a group to achieve positive results? Our speakers share study results, applications, tips, and implications for sharing knowledge both within and beyond the enterprise in exciting new ways.  Pendleton's findings about how ideas spread  and impact internal knowledge transfer and communications are shared.  Hadar also discusses transferring knowledge between generations (Boomers, Gen X & Y) and looks at current strategies being used in the U.S. government to recruit and retain Gen X & Y candidates who are grounded in social media and have different attitudes towards learning and the workplace.

Attendee Lunch in the Enterprise Solutions Showcase
12:45 p.m. - 2:00 p.m.
A203: Assessing Knowledge in the Enterprise
2:00 p.m. - 2:45 p.m.
Dr. Holly C. Baxter, Chief Scientist & CEO, Strategic Knowledge Solutions
Dr. Mike Prevou, President, Strategic Knowledge Solutions

This session looks at the design and development of a 17-step knowledge assessment process refined through multiple large-scale assessments with a variety of Army, Air Force, and corporate entities. Developed to help organizations obtain an indication of their health in terms of knowledge flow, knowledge creation and transfer; and ultimately knowledge management processes, strategies, and approaches, it looked how the people, processes, technology, and culture integrate as methods of informal learning. Baxter shares study results, addresses the steps of the knowledge assessment process, and describes the common knowledge gaps we have seen across all organizations.

A204: KMWorld's Pardon the Interruption: A Fast-Paced Debate
3:00 p.m. - 3:45 p.m.
Jarrod Gingras, Managing Director & Analyst,, Real Story Group
Alan Pelz-Sharpe, Vice President & Managing Director VOCalis, Digital Clarity Group
Dan Elam, Executive Director, Techead

Inspired by ESPN's popular talk show, join Real Story Group's Tony Byrne and KM guru Dan Elam as they debate a variety of today's most pressing knowledge and content management topics. They engage in a rapid-fire, point-counterpoint discussion on many topics including the role of SharePoint, enterprise search, the future of enterprise content management (ECM), and more.

Coffee Break in the Enterprise Solutions Showcase
3:45 p.m. - 4:15 p.m.
A205: Connecting People, Skills, & Experience
4:15 p.m. - 5:00 p.m.
Judy Hamilton, Senior Manager, Knowledge Management, PriceWaterhouseCoopers
Kelly Cimmino, Knowledge Solution Director, PricewaterhouseCoopers
Pamela Martin, Senior Project Manager, PriceWaterhouseCoopers
Claire Lysnes, Program Manager, Knowledge Management Operations Team, Canada Knowledge Management, PwC Canada

Using PwC as an example, speakers talk about what it takes to implement a successful people, skill, and experience-finding application. Within the context of the evolution of expertise location, they discuss the Canadian and American legs of the Global PwC One Person Profile project, which aimed to connect PwC professionals with one another across the worldwide network of member PwC firms. They elaborate on how Profile provides a base for collaboration across countries, managing large quantities of content, and the challenges inherent in defining professional skills and experience.

Track B - Building Solid KM Practices
Moderator: Craig St. Clair, Principal Consultant, Enterprise Knowledge LLC

Hear from those who have done it! Speakers share critical strategies and tactics for growing successful knowledge-sharing processes and practices within their organizations, enlisting senior support, learning from lessons learned, benchmarking, and more.

B201: KM Movers & Shakers in Brazil
10:45 a.m. - 11:45 a.m.
Rose Olivera, President, The KNOWledge Network Brasil
João Augusto Fontoura, Director, Engineering, Promon Engenharia
Mario Lott, Senior Manager of KM and Engineering, Embraer
Ariane Ramos Gonçalves, KM Manager, Supply Area, Petrobras – Petroleo Brasileiro S/A

Meet the winners of the Brazil MAKE (Most Admired Knowledge Enterprise) awards and hear their successful strategies and techniques for sharing knowledge in their organizations. Learn from these experienced practitioners, and gain insights for applying new and unique approaches in your organization.

B202: Enlisting Support & Making the Case for KM
12:00 p.m. - 12:45 p.m.
Joyce Hostyn, Director Customer Experience, Open Text
Phil Harms, Knowledge Access, Sharing & Innovations, KM, MetLife
Cheryl Kuczynski, Senior KM Consultant, MetLife

Pitching to senior management and decision-makers is never easy. Hostyn discusses how we often focus on ROI as the method to sell to decision-makers. The problem with ROI is it speaks to the rational brain when it's really the emotional brain that makes the decision; we're human. Knowing that we need to reach the emotional brain of decision-makers means that we have to craft a much different pitch. First, listen for the story of your organization and its customers. Second, understand the story of who you're pitching to. Third, craft a story that speaks to the emotional brain of the decision-maker you're pitching to. What they really buy is the richness and meaning of the story you weave; the story speaks their language and reflects their wants and needs. Hostyn provides tips for not selling ROI but rather a story of the future. Andrews provides further tips and techniques for getting the attention needed and getting the message across that KM is valuable-in their terms and from their perspective, focusing on value and achieving their personal goals, creating compelling stories that are easily retold, and more. Harms provides actual presentations to sell KM not only to senior management to get required budget and resources but to enlist ambassadors to spread KM across the organization.

Attendee Lunch in the Enterprise Solutions Showcase
12:45 p.m. - 2:00 p.m.
B203: Learning From Lessons Learned
2:00 p.m. - 2:45 p.m.
Dr. Art Murray, CEO, Applied Knowledge Sciences, Inc.
Tom Beckman, Principal Knowledge Scientist, Applied Knowledge Sciences, Inc.

The sharing of lessons learned is often a spontaneous activity within communities of practice, teams, and organizations. However, too often these lessons do not become part of the organization memory to benefit those not in the audience at the time. Sandrock shares two case studies of how lessons learned have been deliberately captured and shared to ensure the growth of organizational memory. She discusses benchmarking conducted and the findings, processes developed and implemented, recognition and peer review, measurement, and reporting of value to individuals, communities, teams, and organization leadership. The second talk presents the results of research and implementation of next-generation lessons-learned systems in the military systems engineering domain.

B204: Benchmark Your Enterprise Information & Knowledge Management
3:00 p.m. - 3:45 p.m.
Leslie Owens, Senior Analyst, Forrester Research

Who are knowledge managers? Forrester and KMWorld magazine asked enterprise information and knowledge management practitioners to share details about their priorities, tasks, perspectives, and key relationships. Learn about differences in how KM is perceived by industry, how KM leaders work with different business functions, and what practitioners can do to align KM initiatives with business objectives. See how your KM environment benchmarks against these interesting survey results.

Coffee Break in the Enterprise Solutions Showcase
3:45 p.m. - 4:15 p.m.
B205: Enabling Knowledge-Sharing: Client Case Studies
4:15 p.m. - 5:00 p.m.
Brad Hawkins, EPiServer
Andy P. Jarrad, Executive Director of Kaiser Permanente Buy-To-Pay, Northern and Southern California, Kaiser Permanente
Jill Bach, Principal, MarketNet
Fran Dattilo, Director of eCommerce, Product Development, Marriott.com

This panel of enterprise solutions providers shares the secrets of their technologies, processes, and highlights case studies of clients using their solutions to enable organizational knowledge-sharing. Featuring representatives from Brainware and Epi Server.

Track C - Enterprise Digital Strategies: Beyond 2.0
Moderator: Donna Scheeder, Library Strategies International President, International Federation of Library Associations and Institutions (IFLA)

Social computing tools continue to populate our world and enable knowledge sharing, but are our enterprises using the full potential of these tools? Do they even have digital strategies? Join our experts and practitioners to gain the insights you need to develop a digital strategy, take advantage of cloud computing, learn from award-winning innovative intranet strategists, hear the latest on search initiatives, and more.

C201: Enterprise Digital Strategy
10:45 a.m. - 11:45 a.m.
Dr. Cindy Gordon, CEO, Helix Commerce
Ayelet Baron, Director, Emerging Markets, Cisco
Craig E Brown, Senior Manager, Hosting, Cloud and Professional Services, MTS Allstream
Alex Blom, CTO & Social Practice Partner, Helix Commerce Author, Business Goes Virtual
Pete Gebhart, Webcast Encoding Operations Lead, EY

This expert panel focuses on advancing the application of digital social media innovations in the enterprise. It explores virtual orchestras in emerging markets, crowd sourcing, CEO employee engagement innovations, and marketing Web 2.0 innovation practices in leading companies. In listening to this experienced panel discuss leading social media strategies, attendees gain insights and ideas for enhancing their enterprise digital strategies.

C202: Managing Information in the Cloud: Practical Advice
12:00 p.m. - 12:45 p.m.
Jarrod Gingras, Managing Director & Analyst,, Real Story Group

Cloud computing is now nearly ubiquitous, but the underlying concepts still remain a bit hazy to many, and key questions around compliance, security, performance, and cost still require careful consideration. This session categorizes different opportunities for employing cloud computing to improve information management-but also reviews potential pitfalls for enterprise customers.

Attendee Lunch in the Enterprise Solutions Showcase
12:45 p.m. - 2:00 p.m.
C203: Innovative Intranets: Insights & Trends
2:00 p.m. - 2:45 p.m.
Brian Bawden, National Director, Knowledge Management, Bennett Jones
Richard Burdes, Web Developer, Airways New Zealand
John Sporidis, Principal, Arup

Intranets continue to demonstrate around the globe the real business benefits, cost savings, and service improvement. See concrete examples as award-winning sites from the 2010 Intranet Innovations Awards share highlights and screenshots and clearly illustrate where the future of intranets is heading.

C204: Tackling Enterprise Search
3:00 p.m. - 3:45 p.m.
Bo Yang, Sr. Manager, Process KM Program, Global Manufacturing Business Technology, Pfizer Inc
Marco Bistolfi, R&D Systems & KM Manager, Refining & Marketing Division, Eni
Patricia A Kelley, Enterprise Architect, Allstate Insurance Co.

Enterprise search has long been a challenge for organizations. Hear the latest strategies and solutions from a panel of practitioners who share their experiences, lessons learned, and thoughts for the future. Yang discusses how Pfizer is delivering real business impacts with an enterprise searching system, SEEK. Bistolfi discusses a semantic engine for enterprise search supported by a taxonomy currently in use in an Italian energy company. Kelly describes how improvement in enterprise search assisted Allstate in reconstituting itself for greater agility and market response.

Coffee Break in the Enterprise Solutions Showcase
3:45 p.m. - 4:15 p.m.
C205: Extending Your Reach with Social Business Software
4:15 p.m. - 5:00 p.m.
Dr. Donna Cuomo, Assoc Director, Knowledge, Information & Collaboration Solutions, MITRE Corp.
Laurie Damianos, Lead Artificial Intelligence Engineer, MITRE Corp.

Today, it is not easy for enterprises to share information with external partners or maintain awareness of relationships with sponsors, vendors, industry, academia, alumni, and potential new hires. The newly available social networking platforms are uniquely positioned to help fill this gap. MITRE Corp. is customizing an open source, extensible social platform to support business social networking both between MITRE employees and with its corporate partners and government sponsors. Hear about the design and pilot implementation to determine the business value and to identify emerging collaborative models. Speakers discuss security, culture, technology, and information-sharing behavior as well as lessons learned for others who want to go in this direction.

Knowledge Showcase

Join our experienced speakers as they share their knowledge in our new Knowledge Showcase. Listen and learn at free information sessions available to all Enterprise Solutions Showcase visitors. Taking place at the KM Corner in the conference Showcase, these presentations cover a range of topics and subject areas. They are open to all and add value to your visit. Space is limited so it’s first-come, first-served. Join our savvy KM experts for a look at their practices and strategies! There is no need to register; simply pick the information session of interest to you and arrive at our KMCorner within the Enterprise Solutions Showcase at the appropriate time.

Replacing Risk With Knowledge in Program Operations
10:30 a.m. - 10:45 a.m.
Bill Kaplan, Founder, Working Knowledge CSP National Contract Management Association Board of Directors

Using the Hazards U.S. Multi-Hazard (HAZUS-MH) Program as an example, Kaplan discusses how a KM framework has long-term benefits. The program, started in 1992, provides a nationally applicable standardized methodology that estimates potential losses from earthquakes, hurricane winds, and floods. Until 2009, there was no ramework for capturing the critical historical knowledge, its reuse, and the knowledge necessary to evolve new models for new hazards as well as improving the performance of the current model. He shares successes derived from the program’s investment in KM.

Supplier Intelligence: Text Analysis for Improving Your Supplier Base
11:00 a.m. - 11:15 a.m.
Dr. Bernard L. Palowitch, President, Iknow LLC

Our speaker describes how a major defense contractor is incorporating commercial text analysis and business intelligence software products into their global supply chain division. Better supplier intelligence shortens the cycle time for reviewing and selecting new suppliers and reduces the risk of supplier nonconformance on government programs. Get some tips on using these types of products in your environment.

Knowledge and Information Transformed through Knowledge Optimization
11:30 a.m. - 11:45 a.m.
Daniel Cohen-Dumani, CEO, Portal Solutions

Optimizing organizational knowledge is the key objective and critical point smart decision making. Portal Solutions defines Knowledge Optimization as the effective integration, organization, and presentation of knowledge. Daniel will discuss the three essential elements of Knowledge Optimization that drive solution ROI, end user adoption and identify must-have system capabilities.

Knowledge Sharing With Enterprise Social Media Tools
12:00 p.m. - 12:15 p.m.
Gordon Vala-Webb, President / Founder, Building Smarter Organizations Board member, International Association of Innovation Professionals

People already share knowledge within the enterprise. If you want people to share more, or with different people (or both) you’re going to have to make it either really easy for them, or really important to them (or preferably both). Hear some successful strategies for using social media tools to connect people, enhance knowledgesharing, and enable collaboration within the enterprise.

Secrets of SharePoint Social Computing Success
12:30 p.m. - 12:45 p.m.
Susan S. Hanley, President, Susan Hanley LLC Office Servers and Services MVP

Our expert consultant shares secrets from her recent book on how to best take advantage of the social computing features of SharePoint. She highlights a practical approach of how you can take advantage of these features to deliver your knowledge management objectives.

Optimal Learning Environments
1:00 p.m. - 1:15 p.m.
Dr. David Bennet, Co-Founder and Principal, Mountain Quest Institute

This talk describes optimal learning environments that any organization can create and illustrates with real-world examples of successful enterprises.

SharePoint 2010: A Look At Record-Keeping
1:30 p.m. - 1:45 p.m.
Grant Margison, Co-founder and Director, Information Leadership

Based on work with more than 30 organizations in New Zealand and using SharePoint 2010 extensions and designs for compliance grade record-keeping and IM/KM applications, this session compares the capabilities of the SharePoint 2010 platform versus “real” record-keeping retention and disposal needs. Practical problems and shortfalls are outlined with examples. Margison discusses the added functionality organizations need to be building or acquiring.

Enterprise 2.0 & Wirearchy: Managing Wired Workspaces
2:00 p.m. - 2:15 p.m.
Jon Husband, Techno-Anthropologist, Wirearchy

Enterprise 2.0 is the term used to describe the next generation of the web’s impact on the “wired” (and wireless) knowledge workplace. It is characterized by collaboration spaces and social networking, blogs, wikis and hosted software applications that increasingly integrate with an organization’s information systems architecture and operations. This session looks at the new interconnected workplace environment, the Wirearchy, from a strategic perspective and suggests strategies for creating successful enterprise 2.0 workspaces.

Knowledge to Action
3:00 p.m. - 3:15 p.m.
Dr. Alex Bennet, Co-Founder and Principal, Mountain Quest Institute

How do you get your enterprise to emerge creative and identify innovative ideas? Join the former CKO of the U.S. Navy, as she provides tips and techniques to use in your organization to spark fresh ideas and creative solutions.

Program Table of Contents

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