Tuesday, September 23

Track A - KM THOUGHT LEADERS
Moderator: Patti Anklam, Principal Consultant Net Work & Author, NetWork, Net Work

Join this interactive series of discussions with industry thought leaders. Share views with your colleagues and start meaningful conversations about key issues for knowledge sharing in the new enterprise.

Continental Breakfast
8:00 a.m. - 9:00 a.m.
OPENING KEYNOTE: Innovation & Knowledge Management
9:00 a.m. - 10:00 a.m.
John Kao, Kao & Co. & Author, Innovation Nation

John KaoSerial innovator John Kao is widely acknowledged as the world’s leading authority on the future of business. He explores the intersection of innovation and transformation to help define the landscape for enterprise—and knowledge workers—in the years ahead. Through his proven record of identifying circumstances long before they coalesce into trends, John Kao is the single most qualified voice to help us all set our course for the next decade. Join us and hear his predictions!


A101: Snowden on KM: A Hot Seat Interview
10:15 a.m. - 11:00 a.m.
Dave Snowden, Founder & CSO, Cognitive Edge
Mary Boone, President, Boone Associates

One of KMWorld’s popular speakers, Snowden has agreed to be interviewed on today’s hot topics with respect to KM: Is it alive in organizations? How do we get senior management buy-in and support? Does it have an impact on the bottomline?  Join us for a lively discussion filled with ideas, strategies and more.

A102: Enlisting Executive Support for KM
11:15 a.m. - 12:00 p.m.
Stacy E. Land, Director of Performance Enhancement, Senior Medical Management, WellPoint & Author, Managing Knowledge-Based Initiatives: Strategies for Successful Deployment

Enlisting executive support — particularly if you’re starting from nothing — deserves attention, analysis, and a plan of attack. That means legwork, understanding your value proposition, and mastering the basics of selling and publicity inside a corporate environment. In this session, Land reviews six principles dealing with enlisting executive support that will take you from start to finish. She shares real-life advice from multiple Fortune 500 executives about what works for them when they are approached for support including how to approach executives, how enlisting support is influenced by your relationship with an executive sponsor, why alignment matters, how to expand communication and generate publicity to support the enlistment process, and the importance of the story you tell.

Luncheon Keynote
12:15 p.m. - 1:15 p.m.
Karen Fiester, Product Marketing Manager, Google Enterprise

Karen Fiester Join Google at lunch to learnabout the exciting new features of the Google Search Appliance and hear how customers areusing Google technology to organize and access their information. You'll also have the chance to test your knowledge in our Enterprise Search Challenge - prizes will be awarded to the top participants!


A103: KM 2.0: From Content & Collection to Context & Connection
1:15 p.m. - 2:00 p.m.
Dave Pollard, CKO (retired), Ernst & Young; Chartered Accountants of Canada Director, Group Pattern Language Project

Through a series of stories, Pollard describes five emerging trends in the evolution of KM and paints a picture of what KM is morphing into: Content sharing is moving from just-in-case central repositories to just-in-time canvassing of networks and experts; so-called “best practices” are yielding to context-rich stories and visualizations; generation Millennium is abandoning email and groupware in favor of simple, real-time messaging and collaboration tools; and websites and other “top-down” information publications are losing ground to interactive, multimedia, peer-to-peer social networking.

A104: People Drive Web 2.0: Participation Reconsidered
2:15 p.m. - 3:00 p.m.
Peter Andrews, Consultant & Author, Innovation Passport

The web and the worker have coevolved to respond to a new environment where individuals need to take their careers into their own hands. The need for visibility, opportunity, reputation, and current information has created functionality that serves a more intense level of participation. Catch a glimpse of the future with our entertaining and knowledgeable speaker.

A105: Where in the World Is KM Going?
3:15 p.m. - 4:00 p.m.
Terrie J Rollins, Senior Associate, Defense IT, Collaboration Solutions Lead, Booz Allen Hamilton
Dave Pollard, CKO (retired), Ernst & Young; Chartered Accountants of Canada Director, Group Pattern Language Project
Tom Reamy, Chief Knowledge Architect, KAPS Group

Our panel of experts and practitioners uses their experience and knowledge to debate and predict where KM fits with organizational business strategy, marketplace economics, and as an enterprise discipline. Lots of opinions, insights, and projections are shared. Join us for an interesting conversation.

A106: Virtual Worlds & Next-Generation Social Net Experiences
4:15 p.m. - 5:00 p.m.
Cindy Gordon, CEO, Helix Commerce

This session shares over two years of global research on virtual worlds and leading brand experiences to be released shortly in Gordon's latest book, 2BeVirtual or NOT!. She provides case study examples of how virtual worlds (VWs) can be used both internally and externally to create unique customer or employee engagement experiences. She also highlights the importance of virtual worlds and social net models to KM practitioners for integrating these rich media and community approaches into the workplace. Gain insights and the confidence that the time is right to enter virtual worlds as the web is rapidly going 3D & virtual. Check out the private tour of 2BeVirtual Island where you will be teleported to further learn about how VW’s will change real lives.

Exhibit Hall Grand Opening Reception
5:00 p.m. - 7:00 p.m.

Join your friends and colleagues on Tuesday, September 23 to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Track B - KM IN ACTION & IN THE BUSINESS

This stream of sessions looks at KM in the business context and includes discussions of delivering an organization-wide KM strategy, measurement strategies and processes, project management, and using Enterprise 2.0 technologies.

Continental Breakfast
8:00 a.m. - 9:00 a.m.
OPENING KEYNOTE: Innovation & Knowledge Management
9:00 a.m. - 10:00 a.m.
John Kao, Kao & Co. & Author, Innovation Nation

John KaoSerial innovator John Kao is widely acknowledged as the world’s leading authority on the future of business. He explores the intersection of innovation and transformation to help define the landscape for enterprise—and knowledge workers—in the years ahead. Through his proven record of identifying circumstances long before they coalesce into trends, John Kao is the single most qualified voice to help us all set our course for the next decade. Join us and hear his predictions!


B101: Delivering an Organization-Wide KM Strategy
10:15 a.m. - 11:00 a.m.
Moira Fraser, New Zealand Parliamentary Services
Grant Margison, Director, Information Leadership Consulting

A major challenge in delivering an organization-wide knowledge strategy is providing a seamless client experience across the major knowledge applications (internet, intranet, document management system, email, etc.). This is compounded by people’s different ways of working, searching and learning, which excludes a ‘one size fits all’ approach. This session provides the views of a practitioner and a consultant on the challenges faced by organizations in areas such as governance, navigation, taxonomy, findability and information flows when working with a variety of different applications that collectively are an organization’s knowledge repositories. It illustrates with examples from the Parliament of New Zealand and other organizations.

B102: Impact & ROI of Knowledge Sharing: Measurement Strategies & Processes
11:15 a.m. - 12:00 p.m.
Stephen Kaukonen, Senior Manager, Accenture

Measuring and understanding the impact that knowledge sharing is having on an organization can be complex and time consuming. Using a case study from Accenture, this session takes a look at its KM measurement model approach and the impact that knowledge sharing has on its organization. It illustrates how to build and implement a framework for measuring the impact of KM initiatives, including calculation of ROI (return on investment). The Accenture study was recognized as the “2007 Best Impact Study” by the ROI Institute.

Luncheon Keynote
12:15 p.m. - 1:15 p.m.
Karen Fiester, Product Marketing Manager, Google Enterprise

Karen Fiester Join Google at lunch to learnabout the exciting new features of the Google Search Appliance and hear how customers areusing Google technology to organize and access their information. You'll also have the chance to test your knowledge in our Enterprise Search Challenge - prizes will be awarded to the top participants!


B103: Real-World KM: Project Management & Driving Adoption
1:15 p.m. - 2:00 p.m.
Jim Lee, Senior Advisor & KM Practice Area Lead, APQC
Colleen Elliott, Director, Knowledge Transfer & Learning, Strategy & Businsess Development, Catholic Health Initiatives
Holly Pendleton, Organization Effectiveness Consultant and Spreader of Ideas, Independent Consultant

How can project managers increase the success rate of their projects? Why aren’t project archives good enough? How can KM help plan and execute better projects? Jim Lee addresses these questions using experiences gained from leading firms that have implemented KM to their advantage. He discusses how KM fits naturally into the project management body of knowledge and illustrates real-world KM through a case study. The second presentation discusses marketing efforts to improve the adoption of leading practices so that they are reused, resulting in improved performance, time and cost savings, transfer of expertise, and people connections. It discusses how an $8B healthcare system is driving strategic and operational priorities through a focus on adoption and sharing the adoption stories.

B104: Linking Collaboration, Intranet, Policy, Practice, & Feedback
2:15 p.m. - 3:00 p.m.
Emily R Shem-Tov, Research Portal Program Manager, Global Market Research & Planning, Adobe
Ahmad Azadi, Information Management Officer, Department of Peacekeeping Operations, United Nations

The first case study follows the Department of Peacekeeping Operations at the United Nations, which implemented sharing tools and an intranet within the context of a larger reform effort. Linking the larger business regeneration directly with the Enterprise 2.0 tools offered several lessons learned for other large complex geographically dispersed organizations. The second case study illustrates how user feedback was solicited at Adobe to provide input on a company-wide research portal. Through online surveys and user testing studies, surprising behaviors were discovered and the site adjusted to better meet user needs and to encourage information sharing.

B105: Business Processes: Techniques & Practices
3:15 p.m. - 4:00 p.m.
Yair Dembinsky, VP Projects, Byon
Prasanna Lal Das, Senior Program Officer (KM), Controllers, World Bank

Understanding the existing culture, processes, technology and content allows us to build the solutions that embed KM solutions into the daily workflow, and make it part of an individual’s toolset. To do so means finding ways to introduce the solutions into to the existing processes, changing the processes only when existing processes are counter-productive for the organization. Examples include: a best practice system supporting HR personnel in the Israeli Electrical company, a workflow system supporting a department of the Israeli police, a knowledge service supporting project management for the Israeli Roads Authority, and more. Lal Das discusses how authors at the World Bank publish straight from Word documents to the intranet and rely on a document management environment that allows business units to control access to documents, use workflow rules to manage quality, and standardize file storage. Hear how the World Bank content management tool streamlines and standardizes the authoring process, allows for instantaneous publishing directly from source documents, and provides a dynamic dissemination environment for staff to use for multiple purposes.

B106: KM 2.0 in Action
4:15 p.m. - 5:00 p.m.
Oz Benamram, Chief Knowledge Officer, White & Case LLP
Ayelette Robinson, Manager of KM Technology, Knowledge Management, Littler Mendelson, P.C.

Collaboration and search and portals, oh my! The KM landscape is changing at an ever-increasing pace as new knowledge management tools flood the market. Separating the wheat from the chaff can be daunting at best, but there are some principles to help guide the selection and implementation process for bringing the right tools to your organization. See how the global law firm of Morrison & Foerster LLP implemented a number of KM 2.0 resources to support the firm’s business objectives and improve its business processes, and learn how to assess what tools are right for your enterprise, win the hearts of key stakeholders, and integrate systems into existing cultures and behaviors for maximum adoption.

Exhibit Hall Grand Opening Reception
5:00 p.m. - 7:00 p.m.

Join your friends and colleagues on Tuesday, September 23 to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Track C - ENTERPRISE CONTENT MANAGEMENT (ECM)
Moderator: Theresa Regli, Principal, Real Story Group

Content management is without a doubt a core strategic area for organizations. This stream of sessions, sponsored by CMS Watch, looks at content technologies and their usability, dealing with ECM Suites, email management, integrating content tools, especially with search, and governance structures necessary for successful knowledge sharing in any organization.

Continental Breakfast
8:00 a.m. - 9:00 a.m.
OPENING KEYNOTE: Innovation & Knowledge Management
9:00 a.m. - 10:00 a.m.
John Kao, Kao & Co. & Author, Innovation Nation

John KaoSerial innovator John Kao is widely acknowledged as the world’s leading authority on the future of business. He explores the intersection of innovation and transformation to help define the landscape for enterprise—and knowledge workers—in the years ahead. Through his proven record of identifying circumstances long before they coalesce into trends, John Kao is the single most qualified voice to help us all set our course for the next decade. Join us and hear his predictions!


C101: Content Technologies
10:15 a.m. - 11:00 a.m.
Tony Byrne, Founder, Real Story Group

This overview of the content technology market by an experienced industry watcher emphasizes what the “big boys” (Oracle, Open Text, IBM, etc.) are offering in terms of KM and ECM. How have these huge vendors evolved to plan a holistic approach to ECM, who are the challengers in the market, and how is the current environment effecting buyers?

C102: ECM from the Trenches
11:15 a.m. - 12:00 p.m.
Jarrod Gingras, Analyst and Director of Advisory Services, Real Story Group
Gale Langseth, Intranet Manager, SimCorp
Louis Tong, Taxonomy & Content Management, Web Marketing, Halliburton Company

This session looks at case studies from the ECM trenches. Practitioners discuss one intranet, one ECM and one WCM implementation and describe their approaches, what has been successful and what hasn’t, and lessons learned. They compare and contrast the approaches and discuss how different aspects of ECM require different tools and strategies.

Luncheon Keynote
12:15 p.m. - 1:15 p.m.
Karen Fiester, Product Marketing Manager, Google Enterprise

Karen Fiester Join Google at lunch to learnabout the exciting new features of the Google Search Appliance and hear how customers areusing Google technology to organize and access their information. You'll also have the chance to test your knowledge in our Enterprise Search Challenge - prizes will be awarded to the top participants!


C103: Usability of ECM Tools: The First Step to Adoption
1:15 p.m. - 2:00 p.m.
Evan Gerber, Principal Consultant, Experience Design, Molecular, Inc.

This session looks at the usability of ECM tools, how to do usability testing, and ensuring rapid adoption of the tools. Using real-world examples and case studies, our speaker illustrates best practices in ECM tool usability and provides tips to take back to your organization.

C104: When ECM & Search Collide
2:15 p.m. - 3:00 p.m.
Theresa Regli, Principal, Real Story Group

Our experienced industry watcher focuses on the answers to the following questions: How do the major ECM tools do with findability? Will the old folder/hunt-andpeck paradigm ever die? How are ECM vendors using the best search technology, and where are they falling short? How and where do ECM and search technologies integrate? Theresa will show which tools fit different scenarios, with real-world examples.

C105: Managing the Message Mountain
3:15 p.m. - 4:00 p.m.
Tony Byrne, Founder, Real Story Group

Email management, a big ECM topic these days, is a growing challenge for everyone, is spoken of frequently but little understood. This session provides an overview of the nuts and bolts of email management and e-discovery, the best practice approaches for managing email, and a look at the current vendor offerings for managing email.

C106: The Future of ECM: Where Are We Headed?
4:15 p.m. - 5:00 p.m.
Jim Murphy, AMR Research
Craig St. Clair, Business Content Architect, Kaiser Permanente
Janus Boye, Founder & Managing Director, J. Boye

This session features experienced analyst and consultant perspectives on content management and where it’s headed. It explores the specific ECM needs that are growing within enterprises and how well (if at all) the technology currently fits those needs. What will the industry look like 3, 5, even 10 years from now? Our expert panel seeks to answer those questions.

Exhibit Hall Grand Opening Reception
5:00 p.m. - 7:00 p.m.

Join your friends and colleagues on Tuesday, September 23 to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Track D - INTRANET & PORTAL STRATEGIES

There are many strategies and technical options for designing, implementing, enhancing, and growing an intranet. Our speakers share their secrets, practical strategies, successes, and learnings for building a winning intranet or portal.

Continental Breakfast
8:00 a.m. - 9:00 a.m.
OPENING KEYNOTE: Innovation & Knowledge Management
9:00 a.m. - 10:00 a.m.
John Kao, Kao & Co. & Author, Innovation Nation

John KaoSerial innovator John Kao is widely acknowledged as the world’s leading authority on the future of business. He explores the intersection of innovation and transformation to help define the landscape for enterprise—and knowledge workers—in the years ahead. Through his proven record of identifying circumstances long before they coalesce into trends, John Kao is the single most qualified voice to help us all set our course for the next decade. Join us and hear his predictions!


D101: Innovative Intranets for 2008
10:15 a.m. - 11:00 a.m.
James Robertson, Managing Director, Step Two Designs

The winners for the 2008 Intranet Innovation Awards will be announced shortly before the conference, and this talk shares highlights from the winning sites. Last year’s winners included Fiat (Italy), Environment Agency (UK), Perkins Eastman (USA), Nycomed (Switzerland/Denmark), SunGard AvantGard (USA/New Zealand), QBE (Australia), and City of Casey (Australia). Winning entries helped turn around the fortunes of a whole company, improved the corporate staff directory, supported knowledge sharing, and helped reduce insurance fraud. This year’s winners will demonstrate more ways of innovating the design and delivery of intranets and will be of interest to all intranet teams.

D102: Portals for Knowledge Sharing
11:15 a.m. - 12:00 p.m.
Janus Boye, Founder & Managing Director, J. Boye

This session looks at the current state of portals and the latest trends. Using realworld examples it illustrates successful (and not so successful) portals. It discusses how portal technologies are standing up to SharePoint, and looks at the future of portal technology.

Luncheon Keynote
12:15 p.m. - 1:15 p.m.
Karen Fiester, Product Marketing Manager, Google Enterprise

Karen Fiester Join Google at lunch to learnabout the exciting new features of the Google Search Appliance and hear how customers areusing Google technology to organize and access their information. You'll also have the chance to test your knowledge in our Enterprise Search Challenge - prizes will be awarded to the top participants!


D103: HSBC Intranet & Portal Success
1:15 p.m. - 2:00 p.m.
Juliana Marques, Senior Manager, HSBC Brazil
Jose Claudio Terra, CEO, TerraForum
Paulo R. Floriano, Consultant, TerraForum

Hear about this successful implementation of a prize-winning intranet and portal for 30,000 people. The project leader and her consultants discuss governance and C-level involvement in the large-scale project, driving business through better intranet management, setting the vision and dealing with major change management, taxonomy and content management, the use of wikis for the production of content within a bank, and the roll-out of collaboration tools in a financial institution. Gain insights, tips, and techniques to use in your organization.

D104: A Framework for an Intranet Strategy
2:15 p.m. - 3:00 p.m.
Martin White, Managing Director, Intranet Focus Ltd and author of ‘Enterprise Search’

This session sets out a framework for an intranet strategy that organizations can adapt to their own requirements. The frame is based on a wide range of strategy documents that the speaker has developed for clients around the world. Among the issues addressed are information quality, governance structures, staff resources, and risk management

D105: Leveraging Enterprise 2.0 Technologies
3:15 p.m. - 4:00 p.m.
Kevin McLoughlin, Senior Manager, Knowledge Office, Alliance Data LoyaltyOne
Martin Amm, CEO, adenin Technologies

With more than 9,000 associates at 60 locations worldwide, Alliance Data manages more than 120 million consumer relationships. The LoyaltyOne division realized that its most competitive asset was the knowledge it had gained in managing loyalty programs and applying advanced analytics to the business of hundreds of top-tier brands in coalition and proprietary loyalty programs in North America. As the expectations for innovation, knowledge sharing, and training were accelerated, they created The Knowledge Office to set the pace and the agenda by finding information to speed the pace of innovation, simplifying how they found each other and work together, retaining and sharing knowledge, and building communities across organizational silos. It introduced a change management effort, Enterprise 2.0 technologies, and a state-of-the art knowledge solution that gave every associate the ability to publish content to a “folderless” environment. This case study shares the case made to senior management and lessons learned in building the knowledge asset at LoyaltyOne.

D106: Secrets of Successful Portal Implementations
4:15 p.m. - 5:00 p.m.
Susan S. Hanley, President, Susan Hanley LLC Co-author, Essential SharePoint 2013: Practical Guidance for Meaningful Business Results

Portals provide a convenient and often personalized way for your entire organization to find the information and tools each individual needs to be more productive.  Practical experience indicates that technology has only a small impact on the success of portal solutions; organizational and political (process and people) strategies have a much greater impact and as a result, a comprehensive portal strategy is vital for success. Join our portal expert for an entertaining and informative discussion about how to define optimal, workable collaboration strategies, build portal and collaboration solutions people want to use, create a framework for measuring the value of your portal investment, and achieve a balance between culture, process, and technology to successfully implement your portal or collaboration solution.

Exhibit Hall Grand Opening Reception
5:00 p.m. - 7:00 p.m.

Join your friends and colleagues on Tuesday, September 23 to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

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