Thursday, September 25

Track A - KNOWLEDGE SHARING

Sharing knowledge is critical activity in any organization. This track presents many perspectives and applications of knowledge transfer.

Continental Breakfast
8:00 a.m. - 9:00 a.m.
KEYNOTE: Connecting Knowledge Management and Discovery: Search 3.0
9:00 a.m. - 10:00 a.m.
Peter Morville, President, Semantic Studios & Author, Search Patterns, Ambient Findability, Information Architecture, & Intertwingled

Peter MorvilleSearch is among our most important and complex challenges.  As the choice of first resort for many users and tasks, search is a defining element of the user experience and a critical window into the taxonomies we build. However, it not only influences who we find and what we learn, but search also shapes how we create value and share knowledge. In this fast-paced session, Peter Morville highlights best practices and emerging technologies that transform enterprise social search into a vital tool for collaboration, knowledge management, and discovery.


Coffee Break
10:00 a.m. - 10:30 a.m.
A301: Transferring Knowledge Isn’t Just for Nice People
10:30 a.m. - 11:15 a.m.
Steve Trautman, PeerMentoring.com & Author, Teach What You Know: A Practical Leader’s Guide to Knowledge Transfer

Organizations that want to keep their Gen Y/Millennial new-hires on board more than a year and maintain some of the knowledge of their retiring workers after they are gone had better be able to rely on more than just their friendliest employees when it comes to teaching on the job. Find out what it takes to systematically and measurably move skills from the experienced to the inexperienced. List out all of the barriers to knowledge transfer and then knock them off one by one. Build a bridge that encourages mentoring between peers — even if they’re busy, grumpy, and have the communication skills of a toad.

A302: Web 2.0 for KM: Accelerating Collaboration & Knowledge Transfer
11:30 a.m. - 12:15 p.m.
Darcy Lemons, Senior Advisor, Advisory Services, APQC
Gerry Swift, APQC

Information management (IM) and KM are both challenged to use Web 2.0 technologies in support of critical business processes and workflow. However, blogs, wikis, social network sites and even more traditional technologies such as content management systems and search engines can only succeed to the extent that they are embedded in the workflow and help people achieve their work objectives in support of the organization’s strategic goals—all while managing the costs and risks. Learn how five best-practice organizations developed successful strategies and approaches to enable their organizations to use Web 2.0 technologies, as well as powerful search and content management tools, to accelerate collaboration, facilitate knowledge transfer, and prepare for the future.

Lunch Break
12:15 p.m. - 1:15 p.m.
A303: Next-Generation Communities of Practice: Taking KM to the Next Level with Web 2.0
1:15 p.m. - 2:00 p.m.
Jill Garcia, Knowledge Project Officer, Defense Acquisition University (DAU)
Kathy Valderrama, Project Manager, Knowledge Management, Federal Reserve Bank of Cleveland
Eric Sauve, VP, Corporate Development, NewsGator Technologies
Stuart Henshall, Managing Director, Mosoci

Many government organizations are working to proactively apply Web 2.0 to their existing KM and collaboration initiatives. Two highly successful communities of practice, Defense Acquisition University and Federal Reserve Bank of Cleveland, are adapting a Web 2.0-driven strategy to take these communities to the next level through tighter integration, more understanding of real user needs, improved opportunities for user awareness/networking, and increased collaboration. Hear them discuss the evolution of Web 2.0 technologies in their organizations, how they made their business case for using the technologies, how they implemented Web 2.0 within the government and military, and share actionable strategies on how to deliver on the promise of Web 2.0 within any organization.

Coffee Break
2:00 p.m. - 2:30 p.m.
A304: 2.0 Knowledge Flows: Mobility & Mashups
2:30 p.m. - 3:15 p.m.

This session looks at what the Web 2.0 tools are doing for knowledge flow and sharing. It looks at Twitter, Friendfeed, etc. and how knowledge and data aggregation take place in real-time. This "flow" story challenges knowledge managers to harness the flow and make knowledge sharing easier, more open and more productive within organizations. Henshall also looks at the usefulness of mashups between short message formats like Twitter, GPS - Location and next generation mobile devices like the iPhone. He discusses how knowledge managers need to rethink the mobile devices, where data is connected and new self organizing systems. He uses examples of peer to peer sharing into the "flow" with touchpoints that enable new and/or rapid service provision. 

CLOSING KEYNOTE: Putting It All Together: Project Management & System Design
3:30 p.m. - 4:30 p.m.
Dave Snowden, Director, Cynefin Centre, Bangor University, Wales Cognitive Edge

IT projects are still locked into design and governance approaches that developed to handle the state of technology in the 1980s. Using insights from complex adaptive systems theory, our popular speaker Dave Snowden provides a framework for a co-evolutionary approach to the subject and looks at a range of pragmatic methods that have the potential to transform the field. These include the use of self-forming teams as a bridge between formal development and open-source, the use of social computing tools in design, and narrative based approaches to requirements capture. Join us for a stimulating close to KMWorld & Intranets 2008.

Track B - LEARNING & KM

Learning is a major driver of knowledge sharing. This stream of sessions focuses on the learning processes in a number of organizations and shares strategies, experiences, and lessons learned that can be reused within your organization.

Continental Breakfast
8:00 a.m. - 9:00 a.m.
KEYNOTE: Connecting Knowledge Management and Discovery: Search 3.0
9:00 a.m. - 10:00 a.m.
Peter Morville, President, Semantic Studios & Author, Search Patterns, Ambient Findability, Information Architecture, & Intertwingled

Peter MorvilleSearch is among our most important and complex challenges.  As the choice of first resort for many users and tasks, search is a defining element of the user experience and a critical window into the taxonomies we build. However, it not only influences who we find and what we learn, but search also shapes how we create value and share knowledge. In this fast-paced session, Peter Morville highlights best practices and emerging technologies that transform enterprise social search into a vital tool for collaboration, knowledge management, and discovery.


Coffee Break
10:00 a.m. - 10:30 a.m.
B301: VDOT’s Lessons Learned Process
10:30 a.m. - 11:15 a.m.
Katherine Clark, Senior Program Manager, KM Division, Virginia Department of Transportation

VDOT implemented a construction lessons learned process with a primary objective of knowledge sharing and a secondary objective of closing the organizational learning loop between an individual’s lessons learned and organizational change. As a last objective only, VDOT wanted to create a lessons learned database. The process was explicitly designed as a grassroots, hands-on, people-centered, minimal-cost practice to better exploit what VDOT already knows and was managed by an existing community of practice. Clark emphasizes the strategies and practices for evolving a knowledge-sharing environment in your organization.

B302: Enterprise System for Innovation Learning & Knowledge
11:30 a.m. - 12:15 p.m.
Kim Hai Neo, Head SAF KM Office, Singapore Armed Forces
Kuldip Singh, Ministry of Defence, Singapore

The Ministry of Defence and the Singapore Armed Forces have an active knowledge management practice, an enterprise approach to developing the IT infrastructure fostering the growth and development of knowledge communities. Using an enterprise content management system; learning management system; a suite of Web 2.0 components comprising RSS, wikis and blogs; and an enterprise search engine with information mapping tools, a collaborative portal was developed. Our speakers illustrate how integrating these into the intranet and coupling it with email and the office productivity suites have effectively formed an enterprise e-workplace where KM is part of the day-to-day knowledge worker’s tools.

Lunch Break
12:15 p.m. - 1:15 p.m.
B303: Lessons Learned About Lessons Learned
1:15 p.m. - 2:00 p.m.
Tom Beckman, Principal Knowledge Scientist, Applied Knowledge Sciences, Inc.
Dr. Art Murray, CEO, Applied Knowledge Sciences, Inc.

Developing lessons learned systems can often be an important component of a more comprehensive KM program. Using the development of a lessons learned system for the U.S. Air Force, this session discusses the results so far of the approach, progress, and lessons learned. Focusing on the management of knowledge rather than documents, tacit project knowledge, experience, and expertise are captured from domain experts and practitioners and are refined into reusable knowledge “nuggets.”

Coffee Break
2:00 p.m. - 2:30 p.m.
B304: KM, Learning & Training
2:30 p.m. - 3:15 p.m.
Gordon Vala-Webb, Principal, Building Smarter Organizations Board member, International Association of Innovation Professionals

In most organizations the KM team and the learning/training team operate more or less independently of each other. When KM was just about content management and portals, and the learning all about classroom training, that made some sense. But as more and more training moves into just-in-time e-delivery; and both KM and leaning move toward adding collaborative/networking approaches, the two start looking like the sides of the same coin. Our speaker discusses connection points and why they matter, how you can start the necessary conversation with your learning/training team, and provides examples of organizations which are moving KM and learning closer together.

CLOSING KEYNOTE: Putting It All Together: Project Management & System Design
3:30 p.m. - 4:30 p.m.
Dave Snowden, Director, Cynefin Centre, Bangor University, Wales Cognitive Edge

IT projects are still locked into design and governance approaches that developed to handle the state of technology in the 1980s. Using insights from complex adaptive systems theory, our popular speaker Dave Snowden provides a framework for a co-evolutionary approach to the subject and looks at a range of pragmatic methods that have the potential to transform the field. These include the use of self-forming teams as a bridge between formal development and open-source, the use of social computing tools in design, and narrative based approaches to requirements capture. Join us for a stimulating close to KMWorld & Intranets 2008.

Track C - ENTERPRISE INFORMATION DISCOVERY

One of the most challenging activities in an organization is information discovery. This track focuses on the latest trends in information discovery, looks at improving search design and provides case studies of information discovery and search initiatives within a number of enterprises.

Continental Breakfast
8:00 a.m. - 9:00 a.m.
KEYNOTE: Connecting Knowledge Management and Discovery: Search 3.0
9:00 a.m. - 10:00 a.m.
Peter Morville, President, Semantic Studios & Author, Search Patterns, Ambient Findability, Information Architecture, & Intertwingled

Peter MorvilleSearch is among our most important and complex challenges.  As the choice of first resort for many users and tasks, search is a defining element of the user experience and a critical window into the taxonomies we build. However, it not only influences who we find and what we learn, but search also shapes how we create value and share knowledge. In this fast-paced session, Peter Morville highlights best practices and emerging technologies that transform enterprise social search into a vital tool for collaboration, knowledge management, and discovery.


Coffee Break
10:00 a.m. - 10:30 a.m.
C301: Information Discovery Trends
10:30 a.m. - 11:15 a.m.
Theresa Regli, Managing Partner & Principal Analyst, Real Story Group

The enterprise information and search market is changing more rapidly than ever, with vendors being bought up, sold, or going bankrupt. Still, new technologies and trends continue to emerge. Join Theresa Regli, search analyst with CMS Watch, as she explores the latest trends in enterprise information discovery. She’ll look at social search, semantic extraction, the latest in search UI developments, and why search is less and less about typing a phrase into a box.

C302: What have we done before?
11:30 a.m. - 12:15 p.m.
James Robertson, Founder, Step Two

The challenge in any large organisation is to avoid re-inventing the wheel. Previous work is missed, and ideas routinely redeveloped. How do we avoid this? This talk outlines the importance of "sharing awareness" before "sharing knowledge", and shows how this underpins information discovery. A range of practical approaches are then shared on how to start to address this problem.

Lunch Break
12:15 p.m. - 1:15 p.m.
C303: SharePoint Search in a Legal Environment
1:15 p.m. - 2:00 p.m.
Jennifer McNenly, Knowledge Management Coordinator, Osler, Hoskin & Harcourt LLP
Matthew Frederick, Analyst/Developer, Osler, Hoskin & Harcourt LLP

What is involved in customizing SharePoint Search 2007 for a law firm especially when most of the content is still outside of the MOSS 2007 portal structure? This session looks at the work involved in planning a metadata standard that compliments the firm’s future plans and incorporates a variety of content sources in an innovative way to produce a search engine that provides one stop shopping for research, firm, client and people information. It highlights existing features and future enhancements and will discuss how new information is discovered and added to search via a metadata tool and how search analytics help to continuously improve the experience.

Coffee Break
2:00 p.m. - 2:30 p.m.
C304: Creative Use of Enterprise Search for Enhancing Portals
2:30 p.m. - 3:15 p.m.
Sam Mefford, Enterprise Search Practice Lead, Avalon Consulting, LLC
Peter Brooks-Johnson, Product Director, Rightmove Plc.

More than simple content search on your portal can be achieved according to our first speaker, who discusses a number of creative ways to use enterprise search tools to enhance the features and capabilities of portals. Through a series of implementation examples, he illustrates how to quickly and easily integrate disparate applications using their enterprise search tool: replacing the look-up and query functions from multiple applications with an indexed search, exposing links within search results so that users can access multiple systems from the same location within the portal, enhancing the collaborative capabilities of portals using search solutions, finding experts based on the content and information they authored, and more. Gain tips for enhancing your organization’s search solutions. Our second presentation focuses on the experience of Rightmove, the U.K.’s number-one property portal, and its use of Exalead’s unified enterprise information access solution for its customers. Brooks-Johnson shares his evaluation criteria and firsthand experience in testing various enterprise search solutions.

CLOSING KEYNOTE: Putting It All Together: Project Management & System Design
3:30 p.m. - 4:30 p.m.
Dave Snowden, Director, Cynefin Centre, Bangor University, Wales Cognitive Edge

IT projects are still locked into design and governance approaches that developed to handle the state of technology in the 1980s. Using insights from complex adaptive systems theory, our popular speaker Dave Snowden provides a framework for a co-evolutionary approach to the subject and looks at a range of pragmatic methods that have the potential to transform the field. These include the use of self-forming teams as a bridge between formal development and open-source, the use of social computing tools in design, and narrative based approaches to requirements capture. Join us for a stimulating close to KMWorld & Intranets 2008.

Track D - INTRANETS: VALUE & USABILITY

Increasing the value and usability of intranets is the aim of most organizations. This series of talks provides tools and techniques for doing just this as well as case studies illustrating how it can be done.

Continental Breakfast
8:00 a.m. - 9:00 a.m.
KEYNOTE: Connecting Knowledge Management and Discovery: Search 3.0
9:00 a.m. - 10:00 a.m.
Peter Morville, President, Semantic Studios & Author, Search Patterns, Ambient Findability, Information Architecture, & Intertwingled

Peter MorvilleSearch is among our most important and complex challenges.  As the choice of first resort for many users and tasks, search is a defining element of the user experience and a critical window into the taxonomies we build. However, it not only influences who we find and what we learn, but search also shapes how we create value and share knowledge. In this fast-paced session, Peter Morville highlights best practices and emerging technologies that transform enterprise social search into a vital tool for collaboration, knowledge management, and discovery.


Coffee Break
10:00 a.m. - 10:30 a.m.
D301: How to Measure Web 2.0 Content
10:30 a.m. - 11:15 a.m.
Carmine Porco, Technology Strategist

It’s not as hard as you think to track the business value of blogs, podcasts and other social media tools that populate the uncharted territory of Web 2.0-land. In this fast-paced session, learn a strategy that will help you evaluate this new form of communication, determine the true impact of the message in the social media landscape, and find out why the rules for measuring Web 1.0 content don’t apply. Using real-world examples, it discusses what to measure in blogs, podcasts, and other content-sharing sites; why “the conversation” is one of the most critical metrics to gauge; how to track the effectiveness of your messages in the blogosphere; how word of mouth on the web can be a valuable benchmark; how to measure the business outcome of social media tools; and where to go online for low-cost tools and trusted advice.

D302: Increasing Usability by Creating an Actionable Website
11:30 a.m. - 12:15 p.m.
Josephine Underwood, Government of Bermuda
Sara James, Principal Knowledge Management Analyst, Knowledge Management, Project Performance Corp.

When the government of Bermuda initially launched its portal site, individual ministries were given pages to populate with content for internal (employee) and external (public) use. Initially, user buy-in and overall adoption were limited, and the government of Bermuda engaged Project Performance Corp. (PPC) who worked with the e-government staff to host Writing for the Web workshops, to work on the site taxonomy (navigation) and to survey both the internal and external user bases. With site redesigns, the Judiciary site went from being text-heavy and lacking in actionable content to embodying best practices in navigation, use of space, text, and graphics and in ensuring that the content was relevant and current. This first reworked community was an excellent showcase for the rest of the government, showing how the marriage of best practices and ministry initiatives could work to create a user-centric site. This framework is a model for additional ministries; enduser satisfaction and buy-in have increased, providing the government of Bermuda with a key tool to serve its constituents.

Lunch Break
12:15 p.m. - 1:15 p.m.
D303: Build, Buy, Consolidate — Then Repeat
1:15 p.m. - 2:00 p.m.
Abby Shaw, Director, External Websites, Web Channel Management, Fireman’s Fund Insurance Company

This talk presents a case example of the evolution of content management within a large organization. Utilizing a range of vendor products and in-house development efforts over a number of years, it shares lessons learned from these experiences along with the situations that taught the most important lessons. Internal change management, evangelism, and the components of a persuasive business case are key elements for success described and illustrated.

Coffee Break
2:00 p.m. - 2:30 p.m.
D304: Intranet 2.0 in 10 Not-So-Easy Steps
2:30 p.m. - 3:15 p.m.
Darren Gibbons, President, OpenRoad Communications

In this fast-paced, entertaining presentation, our intranet expert shares the 10 not-so-easy steps to convert an impossibly complex, seldom used corporate intranet into Intranet 2.0 -- a simple, social intranet that helps employees collaborate, share ideas and find information.

CLOSING KEYNOTE: Putting It All Together: Project Management & System Design
3:30 p.m. - 4:30 p.m.
Dave Snowden, Director, Cynefin Centre, Bangor University, Wales Cognitive Edge

IT projects are still locked into design and governance approaches that developed to handle the state of technology in the 1980s. Using insights from complex adaptive systems theory, our popular speaker Dave Snowden provides a framework for a co-evolutionary approach to the subject and looks at a range of pragmatic methods that have the potential to transform the field. These include the use of self-forming teams as a bridge between formal development and open-source, the use of social computing tools in design, and narrative based approaches to requirements capture. Join us for a stimulating close to KMWorld & Intranets 2008.

Free Exhibit Hall Presentations

Taking place in the Exhibit Hall, these presentations cover a range of topics and subject areas. They are 15 minutes long, open to all and add value to your visit. Space is limited so it's first-come, first-served.

Personas for Intranet Development
10:15 a.m. - 10:30 a.m.
R Howard McQueen, Founder & Senior Consultant, howard@mcq.com, McQueen Consulting

This session uses case studies to illustrate techniques for improving intranet usage and performance as well as the role of “business persona advocates.”

Search Integration: Strategies & Tips
11:15 a.m. - 11:30 a.m.
Jeff Carr, Senior Manager, Search & Findability, Earley Information Science Adjunct Faculty Columbia University in the City of New York

Often enterprises find their expensive and complex tools lead to less than satisfactory results. Poor enterprise search capabilities leave users struggling to find the information they need to solve problems and perform their jobs.  This session guides audience members to improved search strategy and integration through the speaker's expertise in search analysis and technology spanning a variety of industries.

How 2.0 Is Your Intranet?
12:15 p.m. - 12:30 p.m.
Darren Gibbons, President, OpenRoad Communications

Based on a recent survey at the Enterprise 2.0 conference (filled with early adopters and social software keeners), this session illustrates the huge opportunity to make the average intranet more democratic and collaborative. Hear survey results and get lots of ideas for your intranet.

Program Table of Contents

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