Wednesday, September 24

Track A - INNOVATION

This stream of sessions looks at tools and techniques for accelerating decisions, innovations, and knowledge discovery in a number of organizations.

Continental Breakfast
8:00 a.m. - 8:45 a.m.
KM AWARDS & KEYNOTE: Building an Innovation Capability & Culture: A Blueprint
8:45 a.m. - 10:00 a.m.
Peter Skarzynski, CEO, Strategos & Author, Innovation to the Core — A Blueprint for Transforming the Way Your Company Innovates

Peter SkarzynskiLeading companies are creating and deploying an innovation capability to outperform industry rivals. Through case examples of leading companies such as Whirlpool, Best Buy, and W.R. Gore, this session illustrates how innovation is the only sustainable source of competitive advantage, focusing on how to build organizational capability in innovation and create an environment of entrepreneurism. You will learn how to identify enablers and obstacles to effective innovation in your organization and how to use a systemic approach to dramatically improve your organization’s innovation capability. Learn how to help your organization embrace open innovation, apply a disciplined approach to in-market experimentation, and manage a continuous pipeline of new growth platforms. Take away an action checklist that identifies and addresses the most critical steps for executing successful strategies involving anytime, anyplace collaboration among multiple parties throughout the world. Innovate at scale.


Coffee Break
10:00 a.m. - 10:30 a.m.
A201: Connecting Knowledge, Learning, & Innovation to Improve Business Performance
10:30 a.m. - 11:15 a.m.
Janine M. Valvoda, Chief Culture Officer, Federal Reserve Bank of Cleveland
Tracy Conn, Learning Officer and Assistant Vice President, Federal Reserve Bank of Cleveland

Implementing KM into organizations has been going on for years. But, once your KM program is established, how do you take it to the next level? This session explores the synergies between knowledge sharing, learning and innovation and the benefits of incorporating them into everyday work processes. A closer look reveals that many KM projects are closely related to the learning functions, and vice versa. The benefits are numerous once the relationship is identified and efforts are initiated to integrate these functions as much as possible. Learn how the Federal Reserve Bank is using this new integrated approach to increase knowledge sharing, accelerate the learning curve, and spark innovation through new ideas and projects. Listen to the stories on experiences, lessons learned and challenges of this unique approach.

A202: Exploiting Problems for Innovation & Renewal
11:30 a.m. - 12:15 p.m.
Alex Lowy, Author, No Problem

The best organizations, leaders, and technical experts are capable of tapping “negative” challenges for hidden benefits. This is nontrivial when trying to understand why some consistently outperform others, and how laggards need to change to compete more effectively. Drawing on ideas from his book, our organizational performance expert shares a novel and powerful set of methods for diagnosing and reacting to challenging situations. Take an ounce of clarity, two pinches of integrity and a fist-full of courage. Add these to the “no problem” way of thinking, and you’re there!

Lunch Break
12:15 p.m. - 1:30 p.m.
A203: Using Social Media to Influence Innovation
1:30 p.m. - 2:30 p.m.
Martha H. Brown, Portal Program Manager, Duke Energy Corporation
Reynolds Van Parker, Web Specialist, Duke Energy Corporation
Les Nelson, Researcher, Palo Alto Research Center, Inc.
Peter Pirolli, Research Fellow, Palo Alto Research Center, Inc.

Ideas that lead to a greener world are lurking in the minds of employees everywhere, but nowhere are these ideas more vital than within the energy industry. Brown shares the lessons Duke Energy is learning about using social media to lead to a cultural change that supports innovation and opens communication. The second presentation shares the results of a study on how people use Web 2.0 collaboration tools in reading, sharing, and finding relevant information. Highlights include new insights in how to increase participation and reduce noise in Enterprise Web 2.0 systems used in knowledge work, including a social reading and bookmarking system, a selective content sharing system, and an enterprise social search engine that analyzes user-generated document tags.

Coffee Break
2:30 p.m. - 3:00 p.m.
A204: Innovative Solutions & KM Practices
3:00 p.m. - 3:45 p.m.
Timothy Young, CEO, Socialcast
Celeste Merryman, Knowledge Management Leader, Computer Sciences Corporation NASA Jet Propulsion Laboratory

As Gen Y employees begin integrating with Baby Boomers in the workplace, innovation in knowledge management and knowledge transfer is critical. New Web 2.0 tools exist to bridge both generational and geographical divides. But do they work? This session will study the NASAsphere enterprise social networking pilot conducted jointly by NASA's Jet Propulsion Laboratory and Socialcast. Learn how NASA leveraged an internal social network to promote innovation, collaboration, and knowledge transfer amongst their knowledge workers.

A205: Integration Strategies
4:00 p.m. - 5:00 p.m.
Hubert Saint-Onge, CEO, SaintOnge Alliance & Co-Author of the forthcoming book, Beyond the Deal: A Revolutionary Framework for Successful Mergers & Acquisitions that Achieve Breakthrough Performance Gains

Integration capabilities are critical with new acquisitions but are just as important when any organizational change is undertaken. These capabilities required for successful integration are also required to grow the organization organically. Our popular and experienced speaker shares a framework for your integration playbook, case studies, insights, and tips for ensuring your organization is equipped as well as it should with knowledge sharing, strategy making and communication.

Track B - KM TOOLS & PRACTICES

This series of sessions focuses on different user-centric tools and practices that are being used in real-world situations to drive positive achievement in various types of enterprises.

Continental Breakfast
8:00 a.m. - 8:45 a.m.
KM AWARDS & KEYNOTE: Building an Innovation Capability & Culture: A Blueprint
8:45 a.m. - 10:00 a.m.
Peter Skarzynski, CEO, Strategos & Author, Innovation to the Core — A Blueprint for Transforming the Way Your Company Innovates

Peter SkarzynskiLeading companies are creating and deploying an innovation capability to outperform industry rivals. Through case examples of leading companies such as Whirlpool, Best Buy, and W.R. Gore, this session illustrates how innovation is the only sustainable source of competitive advantage, focusing on how to build organizational capability in innovation and create an environment of entrepreneurism. You will learn how to identify enablers and obstacles to effective innovation in your organization and how to use a systemic approach to dramatically improve your organization’s innovation capability. Learn how to help your organization embrace open innovation, apply a disciplined approach to in-market experimentation, and manage a continuous pipeline of new growth platforms. Take away an action checklist that identifies and addresses the most critical steps for executing successful strategies involving anytime, anyplace collaboration among multiple parties throughout the world. Innovate at scale.


Coffee Break
10:00 a.m. - 10:30 a.m.
B201: Google Gadgets, Gears, and Glue
10:30 a.m. - 11:15 a.m.
Stephen E. Arnold, Managing Director, ArnoldIT.com

KMWorld columnist and independent consultant, Stephen Arnold, discusses Google's tools for extending and building on the Google infrastructure. Google's approach offers developers considerable freedom; however, Google's technical approach imposes some constraints. Come hear from an expert about Google Gadgets, Gears, and Glue, as well as some upsides and downsides in an expanding
market.

B202: Simplifying the Workplace
11:30 a.m. - 12:15 p.m.
Steve Allen, CEO, iDatix & LinCare
John Gonska, LinCare

By empowering end users to easily find and manage mission-critical information, organizational productivity and responsiveness can increase without additional staffing costs. Hear how one organization successfully improved information flows.

Lunch Break
12:15 p.m. - 1:30 p.m.
B203: KM in Action: Transformation & Capacity
1:30 p.m. - 2:30 p.m.
Rishma Nathoo, Manager, KM Services, Canada Health Infoway
Brent Poohkay, Chief Information Officer, Enbridge Inc.
Dan Barnicle, Director & Enterprise Portal Practice Lead, Sapient

Speakers emphasize the lessons learned by different organizations and share strategies transferable to your organization. Nathoo talks about the federally funded ($1.6 billion) initiative with a mandate to accelerate the adoption of electronic health records across Canada that is being accomplished by investing in provincial and territorial health information systems. She discusses the focus on stakeholder-driven knowledge priorities, how Infoway’s knowledge approach is having an impact, and real-life examples of how better use of knowledge is transforming the implementation of electronic health systems. Our next speakers discuss how Enbridge's newly implemented Enterprise Portal is enabling an efficient, effective and fulfilling work experience to driving corporate growth by utilizing user-centric design, enhanced web site navigation and assigned leadership roles to promote a sense of community within the global workforce which drives over 80 percent of their global workforce to the site every day.

Coffee Break
2:30 p.m. - 3:00 p.m.
B204: Whither Documents: Putting Hypertext to Work on the KM 2.0 Path
3:00 p.m. - 3:45 p.m.
Jordan Frank, VP, Sales & Business Development, Traction Software

With the movement of communication and content generation from documents and email to hypertext, Enterprise 2.0 has the promise to deliver on the benefits that CMS systems have touted, but failed to produce: effective search and content reuse. The integration of blogs, wikis, social tagging, search, and the permission filtering necessary for enterprise collaboration come together to make your business work like the web. Practical examples and Enterprise 2.0 case study vignettes will explain how real companies are experiencing real results today.

B205: New KM Environment: From CoLLection To CoNNection
4:00 p.m. - 5:00 p.m.
Yves Noble, KM Head, Capgemini

This case study illustrates how Capgemini - global IT service provider with more than 80000 employees in 30 countries - is going from a legacy, document based KM system to a much more interactive and people oriented system. After an indepth analysis of end-user needs, a full open source solution is being implemented, taking advantage of Web 2.0 concepts. This new KM environment is a radical departure from the legacy KM system, focusing more on connecting people together to share knowledge rather than collecting documents, although the platform offers means of storing and retrieving documents. The new environment relies on a decentralised, adaptive model, which allows for distribution of the management and control activities to individuals, thus avoiding the need for a heavy central KM function. Capgemini is now confident that barriers to knowledge sharing have been removed and that people can get involved without significant training.

Track C - ENTERPRISE 2.0

This series of sessions highlights how enterprises are finding new ways of working and sharing knowledge and looks at how organizations are depending on a higher capacity for collaboration, learning, and innovation to cope with a fastchanging environment. Harnessing capability and building smarter organizations, critical for attaining higher levels of performance, make up the essence of Enterprise 2.0.

Continental Breakfast
8:00 a.m. - 8:45 a.m.
KM AWARDS & KEYNOTE: Building an Innovation Capability & Culture: A Blueprint
8:45 a.m. - 10:00 a.m.
Peter Skarzynski, CEO, Strategos & Author, Innovation to the Core — A Blueprint for Transforming the Way Your Company Innovates

Peter SkarzynskiLeading companies are creating and deploying an innovation capability to outperform industry rivals. Through case examples of leading companies such as Whirlpool, Best Buy, and W.R. Gore, this session illustrates how innovation is the only sustainable source of competitive advantage, focusing on how to build organizational capability in innovation and create an environment of entrepreneurism. You will learn how to identify enablers and obstacles to effective innovation in your organization and how to use a systemic approach to dramatically improve your organization’s innovation capability. Learn how to help your organization embrace open innovation, apply a disciplined approach to in-market experimentation, and manage a continuous pipeline of new growth platforms. Take away an action checklist that identifies and addresses the most critical steps for executing successful strategies involving anytime, anyplace collaboration among multiple parties throughout the world. Innovate at scale.


Coffee Break
10:00 a.m. - 10:30 a.m.
C201: Aligning the Networked Enterprise
10:30 a.m. - 11:15 a.m.
Gordon Vala-Webb, CEO, Building Smarter Organizations Board member, International Association of Innovation Professionals

Our speaker looks at the networked enterprise to drive and ensure business value by linking to the hearts and minds of knowledge workers. Since KM 2.0 boils down to networking, he discusses finding people across the hierarchy, leveraging relationships and building trust, and social computing (shared searches, RSS, wikis, blogs). He illustrates how to align the tools and practices by using many examples.

C202: The Emerging Enterprise 2.0 Workplace: Cultural Markers, Competencies, & Core Change Challenges
11:30 a.m. - 12:15 p.m.
Jon Husband, Techno-Anthropologist, Wirearchy

This session addresses the oft-noted observation that one of the key obstacles to the effective implementation and use of social computing and Web 2.0 tools and services in the knowledge workplace is the many challenges posed by existing organizational cultures. It draws on management practice, organizational development and learning, competency analysis, and organizational change theory and practice. Examples of both successful and unsuccessful social computing and Enterprise 2.0 initiatives are featured, and a road map to help KM executives, managers, and coaches develop more fruitful implementations is presented.

Lunch Break
12:15 p.m. - 1:30 p.m.
C203: From Networking to Net Work
1:30 p.m. - 2:30 p.m.
Patti Anklam, Principal Consultant Net Work & Author, NetWork, Net Work

Anklam translates her insights from working in and with networks and communities into a guide for creating and sustaining networks. She discusses the Net Work framework, which includes a taxonomy for describing networks in terms of purpose, structure, style, and value; a toolkit for designing, examining, and leading networks through change; and the imperatives for leaders to shift to network thinking. Key topics include the network “lens” offering insights into working with communities of all types, building successful networks by paying attention to design facets, showing how simple diagnostic tools can help networks get unstuck, and more.

Coffee Break
2:30 p.m. - 3:00 p.m.
C204: The Mobile Enterprise
3:00 p.m. - 3:45 p.m.
Evan Gerber, Principal Consultant, Experience Design, Molecular, Inc.

As the internet makes its way onto mobile devices, businesses encounter many emerging technologies, nascent standards, and usability challenges, compounded by the challenge of higher expectations from a more sophisticated audience. This session provides a mobile cookbook for how to craft an engaging and memorable user experiences on hand-held devices. Based on a recent research project that sought to explore, analyze, and understand how users are interacting with the mobile web, this session discusses how to connect with users through mobile web sites and create exceptional experiences that are both functional and captivating. Gerber shares research findings and talks about user expectations from their applications, identifies common usability mistakes, recognizes emerging design patterns in the mobile internet, and discusses the impact for companies seeking to promote their brand on the mobile web. Our usability expert provides insight on what these learnings mean for the future of the mobile web and how you can apply it to your business. He covers the common weaknesses of the mobile interface and how to avoid them, best practices for creating an engaging and memorable interface on hand-held devices, critical differences between the mobile web and traditional web experiences, common problems inherent in current mobile design, patterns in information design, and more.

C205: The New Workplace or Workspace?
4:00 p.m. - 5:00 p.m.
Ed Boring, Chief, KM, Defense Language Institute, Foreign Language Center
Ng Kok Chuan, Deputy Director, Knowledge Management, Defence Science & Technology Agency, Singapore Defence

New technologies and traditional organizations are finding many challenges in creating an effective workplace and workspace. Boring shares the experiences and learning of introducing 21st century technology to a solidly conventional campus that has multiple complicating cultural layers in its organizational structure: military (all branches of the service), academic, multinational, generational, political, and more. Chuan discusses the KM initiative at Defence Science & Technology Agency (DSTA), which has evolved and developed an integrated workplace for efficient information management; effective collaboration; and an expanded network for connecting, learning and sharing. Both speakers touch on the impact of their organization’s corporate culture, communication strategies, technology adoption curves, business processes, and the tech transformation.

Track D - INTRANETS: COLLABORATION TOOLS & PRACTICES
Moderator: Martin White, Managing Director, Intranet Focus Ltd, UK

Enterprise 2.0 intranets are opening up the corporate intranet to contributions and participation from everyone. The challenges and opportunities are vast. Join our speakers in looking at collaboration tools and how they fit most effectively into our organizations.

Continental Breakfast
8:00 a.m. - 8:45 a.m.
KM AWARDS & KEYNOTE: Building an Innovation Capability & Culture: A Blueprint
8:45 a.m. - 10:00 a.m.
Peter Skarzynski, CEO, Strategos & Author, Innovation to the Core — A Blueprint for Transforming the Way Your Company Innovates

Peter SkarzynskiLeading companies are creating and deploying an innovation capability to outperform industry rivals. Through case examples of leading companies such as Whirlpool, Best Buy, and W.R. Gore, this session illustrates how innovation is the only sustainable source of competitive advantage, focusing on how to build organizational capability in innovation and create an environment of entrepreneurism. You will learn how to identify enablers and obstacles to effective innovation in your organization and how to use a systemic approach to dramatically improve your organization’s innovation capability. Learn how to help your organization embrace open innovation, apply a disciplined approach to in-market experimentation, and manage a continuous pipeline of new growth platforms. Take away an action checklist that identifies and addresses the most critical steps for executing successful strategies involving anytime, anyplace collaboration among multiple parties throughout the world. Innovate at scale.


Coffee Break
10:00 a.m. - 10:30 a.m.
D201: Collaborative Tools & Solutions: Where Do They Fit?
10:30 a.m. - 11:15 a.m.
James Robertson, Founder, Step Two Author, Designing Intranets: Creating Sites That Work

Collaboration tools are spreading like wildfire within organizations, driven in part by a real need for better collaboration capabilities. The challenge? Left unmanaged, the spread of collaboration tools is anti-knowledge sharing. As the number of separate, uncoordinated spaces increases, so does the fragmentation of information.  Collaboration tools have potential to compete with existing platforms, such as the intranet and document management systems. This talk provides a simple model that fits collaboration into the broader information and knowledge environment within organizations. Practical suggestions are given on how to make collaboration work, while avoiding common pitfalls.

D202: SharePoint as a Collaboration Tool: An Independent Evaluation
11:30 a.m. - 12:15 p.m.
Michael Sampson, President, The Michael Sampson Company Limited

Much of our collaborative activities are carried out within email. Microsoft has introduced SharePoint as a way of moving some of this collaboration activity out of email and into a platform that is designed to support collaboration. But can SharePoint really support collaboration in a way that makes the work practices of individuals and teams easier? Our speaker tests Microsoft’s claims about the use of SharePoint for collaboration, and evaluates where and how SharePoint is best suited, given its strengths and weaknesses.

Lunch Break
12:15 p.m. - 1:30 p.m.
D203: Enterprise Social Software: Market Research Trends & Tales
1:30 p.m. - 2:30 p.m.
Christian Gray, Senior Account Executive, Safari Books Online
W. Mike Reid, Founder, Managing Partner, TeamReid GP Consulting

The session provides highlights from Web 2.0 and Enterprise Social Software (ESS) market research, discusses trends, and shares stories of how ESS is being successfully used within a number of organizations.

Coffee Break
2:30 p.m. - 3:00 p.m.
D204: Extending SharePoint Search & Collaboration
3:00 p.m. - 3:45 p.m.
Nicole Eagan, Autonomy

While SharePoint's immense collaboration capabilities deliver significant value to users, it can be extended to increase its search and collaboration capabilities. Find out how connections between users can be made automatically through expertise location and implicit profiling. Extend search to include conceptual search and multimedia types including voice and video.

D205: Social Networks & Intranets
4:00 p.m. - 5:00 p.m.
Samir Raiyani, CEO, Dolcera
Ed Rozenberg, CTO, Dolcera
Josh Yuster, CEO, BranchIt Corporation

Intranets are the back end of many successful companies all over the world. As social networks become more and more important, they target almost any user and company using the web. Our panel of vendors shares what they have learned from working in hundreds of different workplaces and provides tips, techniques, and insights for integrating social networks, wikis and blogs with existing company intranets and evolving seamless strategies for communication and marketing relations.

Free Exhibit Hall Presentations

Taking place in the Exhibit Hall, these presentations cover a range of topics and subject areas. They are 15 minutes long, open to all and add value to your visit. Space is limited so it's first-come, first-served.

Portal Practices
10:15 a.m. - 10:30 a.m.
Brent Poohkay, Chief Information Officer, Enbridge Inc.
Dan Barnicle, Director & Enterprise Portal Practice Lead, Sapient

Join Sapient and Enbridge, a leading energy distributor, as they share details of a newly implemented enterprise portal that drives over 80% of Enbridgeís global workforce to the site every day. Built on the Microsoft SharePoint platform, Enbridge's portal utilizes user-centric design, enhanced website navigation and assigned leadership roles to help promote a sense of community within Enbridgeís global workforce and provide employees with the ability to quickly find the information they need to complete their jobs. This talk focuses on the best practices used during the successful portal implementation.

Net Work: Creating & Sustaining Networks
11:15 a.m. - 11:30 a.m.
Patti Anklam, Principal Consultant Net Work & Author, NetWork, Net Work

This session is a practical guide for creating and sustaining networks at work and around the world.  It is filled with tips, techniques and tales of successful implementations.

User-Generated Web Video Inside the Firewall
2:15 p.m. - 2:30 p.m.
Pam Strayer, Strayer & Co

Our speaker, a digital video pioneer who started an internal user-generated web video channel at Wells Fargo's Wholesale Bank, presents 10 inexpensive ways to use web video in your organization.  Find out how you can use low-cost, original, employee-created video inside the firewall to enliven internal communications. Use videos for executive messaging, company news, competitive intelligence, product road maps, new product intros, new hire orientation, finance reports, corporate responsibility, and more. You can start a video publishers network inside your company using a $100 point-and-shoot camcorder. Find out how.

Taxonomy Management Tools
3:15 p.m. - 3:30 p.m.
Jeff Carr, Senior Manager, Search & Findability, Earley Information Science Adjunct Faculty Columbia University in the City of New York

Learn what taxonomy tools are out there, how they function, how they integrate with search and content management systems and the ways that a tool can help improve the quality of the taxonomy while demonstrating a solid return on investment.

Program Table of Contents

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