Thursday, November 17, 2016

Keynotes and Mentoring Morning
Location: Grand Ballroom
Continental Breakfast & Tutorial • 20 Hack-ronyms for the 20th KMWorld
8:00 a.m. - 8:45 a.m.
Stan Garfield, Knowledge Manager, Author Implementing a Successful KM Programme; Founder, SIKM Leaders Community

Join our breakfast tutorial led by a longtime KM practitioner, Stan Garfield, who discusses the world of KM using multiple acronyms. From ACME, BIB, CAFES and CARE to PATHFINDERS, PITCH, STAR and TRAIL, he uses the acronyms to describe all the possible parts of a KM program. A great introduction for those new to KM and a lively, fun review for experienced practitioners.

KEYNOTE: Future-Proofing Organizations
8:45 a.m. - 9:45 a.m.
Dave Snowden, Director, Cynefin Centre, Bangor University, Wales Cognitive Edge

As our world continues to change at a rapid pace and take unexpected turns, our organizations have to be prepared to deal with what’s coming next even if it is unanticipated. Our popular speaker shares his strategies for future proofing your organization.

KEYNOTE: Creating the Intelligent Workplace: Think Proficiency, Not Efficiency
9:45 a.m. - 10:00 a.m.
Louis Tetu, CEO, Coveo

Louis TetuEmpowering people with the best information every time, everywhere enables them to become more proficient and handle more complex tasks on their own. That’s been the promise of KM programs, and it is now being realized today with intelligent systems that are transforming the way people work and interact with companies. Hear how to employ intelligent search, analytics and machine learning technology to securely reach all systems, recommend the most relevant information, and even predict what and who will be most helpful—everywhere people work and interact. Using real-world examples, Tetu discusses why proficiency should be the key goal of digital transformation; how to reach the long tail of enterprise knowledge, much beyond SharePoint; when and where to apply intelligent insight technologies for proactive and predictive knowledge sharing; and what best practices and capabilities generate the most results in the intelligent, digital workplace.

Coffee Break
10:00 a.m. - 10:15 a.m.
Knowledge Café: Mentoring Morning
10:15 a.m. - 12:00 p.m.
Diane Berry, Managing Principal, OutsideView Market Strategy
Jean-Claude Monney, Chief Knowledge Officer, Enterprise Services, Microsoft
Darcy Lemons, Senior Advisor, Advisory Services, APQC
Gloria Burke, Senior Manager, Knowledge Services-Global Risk Advisory, Deloitte Touche Tohmatsu, Limited
Stan Garfield, Knowledge Manager, Author Implementing a Successful KM Programme; Founder, SIKM Leaders Community
Dr. Holly C. Baxter, Chief Scientist & CEO, Strategic Knowledge Solutions
Gordon Vala-Webb, Principal, Building Smarter Organizations Board member, International Association of Innovation Professionals
Patrick Lambe, Principal Consultant, Straits Knowledge, Singapore
V. Mary Abraham, Co-Founder, Broadli Inc. Above and Beyond KM
Dr. Art Murray, CEO, Applied Knowledge Sciences, Inc.
Cindy Hubert, Executive Director, APQC
Jim Lee, Sr. Vice-President, Knowledge Management Director, Fulton Financial Corporation
Katrina B Pugh, Academic Director, Columbia Univ Info & Knowledge Strategy Masters Program AlignConsulting
Kelly Widelska, Global Head of Knowledge and Learning, International Finance Corporation (IFC) World Bank Group

Participate in our popular interactive knowledge café, where you can share your KM challenges with colleagues and KM practitioners. Each table has a KM industry mentor and topic; you will have time to visit at least three different tables during the morning.

Attendee Luncheon & Keynote - Adoption of SharePoint Technology: Key to Success
12:00 p.m. - 1:00 p.m.
Daniel Diefendorf, SVP Unily, Brightstarr US

Daniel DiefendorfAn intranet is not just a place to put “stuff,” it’s a central hub of the digital workplace. By incorporating the best of collaboration functionality such as Microsoft’s SharePoint, Office 365, Yammer, and other products, an intranet that is dynamic, personalized, relevant, and social, supporting employees in their everyday tasks, can be created. It’s not just a place to view documents and find policies, it’s a platform to connect the vital tools employees use on a day-to-day basis in a single digital experience. BrightStarr client, The Hershey Company, tells their success story after implementing a Unily intranet-as-a-service solution, highlighting how it has increased productivity and internal communications.

TRACK A • Building & Enabling KM Culture
Location: Grand Ballroom
Moderator: Matt Varney, Intranet Manager, KCTCS
A303: Putting Stories to Work: Mastering Business Storytelling
1:00 p.m. - 1:45 p.m.
Shawn Callahan, Founder & Author of Putting Stories to Work, Anecdote

Based on Callahan’s book of the same name, this talk shares a practical approach for becoming a better communicator using oral storytelling. Based on years of research and practical experience, Callahan reveals how every leader can be more memorable, better understood, and authentic by using one of the most underutilized sources of power in modern business—the humble story. Key takeaways include why communication always gets hammered in staff surveys and how stories can turn the tide; how to spot a story at 100 yards; and how to master the four disciplines of business storytelling.

A304: KM Secrets & Insights
2:00 p.m. - 2:45 p.m.
Tony Wu, CKO, Nutrition & Health Research Institute, COFCO Corporation
Johnson (Zuwei) Yi, Director, KM, Huawei Technologies Co. Ltd.
Xiaobo Song, KM Senior Consultant, Huawei Technologies Co. LTD.

Wu introduces the secrets and highlights of KM practice in COFCO, China National Cereals, Oils and Foodstuffs Corp., which is the largest supplier of diversified products and services in China’s agricultural products and food industry. Yi and Song explain how KM evolved over 5 years to provide business value to Huawei, a multicultural company with 170,000 employees in research centers and branch offices in more than 170 countries and regions. During the 5 years, their KM program focus has been to discover and transfer experiences rapidly and globally, to provide customers with high-quality products and services, and maintain Huawei’s continuous innovation.

A305: Big Value KM: Global & Big Data
3:00 p.m. - 3:45 p.m.
Kelly Widelska, Global Head of Knowledge and Learning, International Finance Corporation (IFC) World Bank Group
Scott Baker, Hitachi Data Systems

Widelska focuses on global strategies and practices that enable KM and provide value for organizations.Scott discusses generating insights and value from big data. Big data being generated through the emergence and adoption of new technologies, devices, networks, mobility and interoperability, is seldom useful in itself.  When viewed through the prism of the business problem, objective, or process of interest, insights and smarter decision making are possible especially when automated to aggregate big data, smart technology and domain knowledge.

KEYNOTE: Challenging Assumptions at JSTOR
4:00 p.m. - 4:15 p.m.
Jabin White, VP, Content Management, ITHAKA/JSTOR

For years, publishers and information providers have rightly considered themselves experts at search. But in response to users’ behaviors and actions, expectations have changed, and smart information providers need to evolve with them. Hear how JSTOR is reacting to the changing expectations of search, and setting up processes, technologies, and even a culture that can respond to those changes.

CLOSING KEYNOTE: Virtual Reality & the Future Force a KM Hack
4:15 p.m. - 5:00 p.m.
Daniel W. Rasmus, Founder & Principal Analyst, Serious Insights

Daniel W. RasmusRasmus presents a brief overview of virtual reality technology and shares the state of the market. He explores how the data models for content, as well as the user becoming data, break traditional views of collaboration and knowledge management as they create a rift between representation and source of truth. Rasmus discusses the new rules for collaboration, the end user as data, the future KM scenarios created in his Monday workshop, how VR empowers a new form of knowledge capture and transfer, and why immersive computing is going to change how we work! Leave the conference with lots of ideas and insights for KM in the future!

TRACK B • Innovation
Location: Capitol Ballroom, Salon F
Moderator: V. Mary Abraham, Co-Founder, Broadli Inc. Above and Beyond KM

Continuous transformation and innovation are the hallmarks of a creative, knowledge-driven economy. Get practical processes, insights, and ideas to put to work in your organization, hear what other companies are stimulating innovation, and more!

B303: Innovation Through KM, Process, & Quality
1:00 p.m. - 1:45 p.m.
Jim Lee, Sr. Vice-President, Knowledge Management Director, Fulton Financial Corporation

KM is but one of the legs that comprise the tripod of an innovation framework. The other two legs are efficient processes and a culture of quality. The need for this triumvirate is focus. Generally, to be successful, KM strategies must be planned and executed in steps. These steps require that KM be introduced through projects both to show progress as well as to limit the impact on an organization’s resources at one time. That’s where process comes into play. as specific processes must be targeted for improvement. The techniques of process improvement enable the focus needed to choose KM projects that are endorsed and supported by senior leadership. The final element of the innovation tripod—a culture of quality—means that the measurement of KM results is expected and conducted.

B304: Be Agile, Not Fragile
2:00 p.m. - 2:45 p.m.
Stan Garfield, Knowledge Manager, Author Implementing a Successful KM Programme; Founder, SIKM Leaders Community

To be agile in knowledge management, and to innovate, Garfield suggests the following principles: identify three key business objectives, focus more on helping people use processes effectively, improve decisions, actions, and learning, connect people to each other so they can help each other at the time of need, implement, improve, and iterate. To avoid being fragile, steer clear of these traps: maturity models, best practices, metrics for the sake of metrics, certification, tool rollout and adoption, personality tests, corporate speak and more! Sure to spark an interesting discussion so don’t miss this session.

B305: KM & Innovation
3:00 p.m. - 3:45 p.m.
Andrew Pope, Partner & Consultant, Innosis
Alister Webb, Partner & Consultant, Innosis
Dr. Cynthia Young, Knowledge Manager, McKean Defense

Speakers show how a single change in the perception of digital tools combined with simple tactics can generate a significant uplift in collaborative behaviour. They share a fresh approach to effective collaboration based on experiences in the engineering, telecommunications and finance sectors. Young shares data from 69 CEOs/presidents and leaders of the Virginia Ship Repair Association collected online for a study to determine if there is a correlation between KM, innovation, and firm performance. Results show that increasing knowledge sharing and innovation practices provides for positive social change for the personnel of these organizations, since the skills they learn within their organizations are immediately usable in their personal endeavors in their churches, neighborhoods, and family relationships and are transferable to those they interact with outside of their organizations.

KEYNOTE: Challenging Assumptions at JSTOR
4:00 p.m. - 4:15 p.m.
Jabin White, VP, Content Management, ITHAKA/JSTOR

For years, publishers and information providers have rightly considered themselves experts at search. But in response to users’ behaviors and actions, expectations have changed, and smart information providers need to evolve with them. Hear how JSTOR is reacting to the changing expectations of search, and setting up processes, technologies, and even a culture that can respond to those changes.

CLOSING KEYNOTE: Virtual Reality & the Future Force a KM Hack
4:15 p.m. - 5:00 p.m.
Daniel W. Rasmus, Founder & Principal Analyst, Serious Insights

Daniel W. RasmusRasmus presents a brief overview of virtual reality technology and shares the state of the market. He explores how the data models for content, as well as the user becoming data, break traditional views of collaboration and knowledge management as they create a rift between representation and source of truth. Rasmus discusses the new rules for collaboration, the end user as data, the future KM scenarios created in his Monday workshop, how VR empowers a new form of knowledge capture and transfer, and why immersive computing is going to change how we work! Leave the conference with lots of ideas and insights for KM in the future!

TRACK C • Content Management
Location: Capitol Ballroom, Salon G
Moderator: Mary Little, Senior Consultant, Enterprise Knowledge, LLC
C303: Top Trends in ECM
1:00 p.m. - 1:45 p.m.
Cheryl McKinnon, Principal Analyst, Forrester Research

This session, highlighting recent 2016 research conducted by Forrester, focuses on the top five trends shaping the direction of enterprise content management and related markets such as file sync and share, collaboration archiving, and records management. Participants learn how ECM, key foundational technologies for many KM programs, is adapting to the rise of cloud, analytics, and the collision of adjacent markets.

C304: Dealing With Legacy Apps: Gems & Insights
2:00 p.m. - 2:45 p.m.
David Anderson, Practice Lead, Application Retirement, Dell EMC Professional Services
Jim Earley, Director of Engineering, Flatirons Solutions
Doug Gard, Sr. Technology Officer, P&C US Technology, BMO Financial Group

Today, IT departments within enterprise organizations support hundreds if not thousands of applications. While many of these applications are used on a daily basis, there are plenty of legacy ones no longer in use. This panel discusses the specific steps their organizations took to quickly retire costly legacy applications and move all relevant data into a single, lower-cost repository, which created immediate savings and increased employee productivity. They describe how this process saved significant money, enabling their organizations to reinvest in innovation, better align IT with business strategies, and glean better insights from unsiloed data.

C305: Cognitive Learning Models: Automating Learning Discovery
3:00 p.m. - 3:45 p.m.
John Lewis, President, Explanation Age LLC SearchBlox Software, CoHero Institute, Kent State U.

Deep learning based cognitive models can learn from your existing content, data and patterns to automate knowledge discovery and workflows. The challenge with knowledge silos and data lakes within organizations can be overcome using deep learning based cognitive models trained to find relations, meanings and sequences. Content can be tagged, questions generated or missing information flagged automatically from data bases on your cognitive learning models. The ability to surface missing information can be one of the most powerful parts of cognitive models. Typically most discovery happens within the available content and looking for the missing needle within the growing haystack can be difficult without learning models in place. As organizations grapple with ever increasing amounts of data and knowledge, finding the information and connecting the dots between the disparate pieces of data and/or content can be time consuming and exhaustive without cognitive learning models. Get more insights from our experienced speaker.

KEYNOTE: Challenging Assumptions at JSTOR
4:00 p.m. - 4:15 p.m.
Jabin White, VP, Content Management, ITHAKA/JSTOR

For years, publishers and information providers have rightly considered themselves experts at search. But in response to users’ behaviors and actions, expectations have changed, and smart information providers need to evolve with them. Hear how JSTOR is reacting to the changing expectations of search, and setting up processes, technologies, and even a culture that can respond to those changes.

CLOSING KEYNOTE: Virtual Reality & the Future Force a KM Hack
4:15 p.m. - 5:00 p.m.
Daniel W. Rasmus, Founder & Principal Analyst, Serious Insights

Daniel W. RasmusRasmus presents a brief overview of virtual reality technology and shares the state of the market. He explores how the data models for content, as well as the user becoming data, break traditional views of collaboration and knowledge management as they create a rift between representation and source of truth. Rasmus discusses the new rules for collaboration, the end user as data, the future KM scenarios created in his Monday workshop, how VR empowers a new form of knowledge capture and transfer, and why immersive computing is going to change how we work! Leave the conference with lots of ideas and insights for KM in the future!

Program Table of Contents

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