Monday, November 14, 2016

Morning Preconference Workshops
W1: KM 101
9:00 a.m. - 12:00 p.m.
Stan Garfield, Knowledge Manager, Author Implementing a Successful KM Programme; Founder, SIKM Leaders Community

Are you new to knowledge management? Want to learn about all the possibilities for making your organization smarter, more collaborative, innovative, and productive? Join our expert knowledge manager to gain insights and ideas for building a robust KM program in your organization—even if it is called by another name! This workshop highlights a range of potential enterprise KM activities being used in real organizations and shares how these activities are impacting the bottom line. It shows real KM practices and discusses various tools and techniques to give those new to KM a vision of what is possible in the enterprise. Check out the complementary afternoon workshop 12, KM 102!

This session has been canceled
W2: Inspiring Action With Storytelling
9:00 a.m. - 12:00 p.m.

How do transformational leaders connect and engage with their audiences and inspire enduring enthusiasm for strange new ideas? How can you connect with your stakeholders, colleagues, staff, partners, or funders? Denning explains why traditional approaches to leadership communication don’t work and reveals the hidden patterns that effective leaders use to spark change. He shows how anyone can inspire enduring enthusiasm for a cause, even in skeptical, cynical, or even hostile audiences and provides a comprehensive guide to the nitty-gritty of how to use storytelling to spark enduring enthusiasm for change, one of the hardest parts of KM!

W3: Complexity-Based Design Thinking
9:00 a.m. - 12:00 p.m.
Dave Snowden, Director, Cynefin Centre, Bangor University, Wales Cognitive Edge
Mary Boone, President, Boone Associates

Based on their award-winning Harvard Business Review article, well-known and popular workshop leaders share their insights, tips, and techniques on complexity-based design thinking. Use their approach to think differently and hack the KM initiatives of your organization to make them more effective.

W4: Hack KM With Scenario Planning: Co-Create 4 Futures to Challenge Your Assumptions
9:00 a.m. - 12:00 p.m.
Daniel W. Rasmus, Founder & Principal Analyst, Serious Insights

This workshop explores the social, technological, economic, environmental, and political uncertainties that create the context in which organizations deliver knowledge management solutions. It exposes attendees to the basic ideas of scenario planning, allowing them to brainstorm the uncertainties related to KM and explore how those uncertainties can lead to multiple possible futures. Participants use scenario planning to co-create four different futures, each with divergent but plausible narrative for the future of KM. They learn how to employ these futures to drive innovation, reduce risks associated with uncertainty, and create an early-warning system that helps them better anticipate and negotiate change. Attendees gain a working familiarization with scenario planning, an understanding of the uncertainties facing the discipline and take away a practical strategic framework as a starting point for better navigating the future. The futures created in this workshop are shared in the closing KMWorld keynote on Thursday afternoon.

W5: Delivering an Intranet in 100 Hours!
9:00 a.m. - 12:00 p.m.
Chris McGrath, Principal, One Intranets Inc.

You can deliver a new intranet to your company in 8 weeks or less. Modern intranet software doesn’t require teams of developers or yearlong projects. In this practical workshop, McGrath explains his no-nonsense intranet delivery methodology, refined through hundreds of intranet engagements. It focuses on the highest-impact tasks and encourages action—and learning from that action—rather than excessive planning. Attendees leave this workshop with a project plan, templates for key deliverables, and the confidence to deliver an intranet—quickly!

W6: Creating Effective Search Solutions With SharePoint
9:00 a.m. - 12:00 p.m.
Jeff Fried, CTO, BA Insight, USA

This workshop focuses on the search capabilities of SharePoint 2016 and how to match them to a variety of search needs and strategies. Attendees get deep-dive information about the architecture, search capabilities, and tools—including content capture and enrichment, ranking models and relevancy, query rules, result templates, and management console. Fried shares effective techniques in the context of case studies and practical tips. Much of this material will be useful to those using SharePoint 2013 search, but there is a special focus on the new capabilities in SharePoint 2016, including next-gen hybrid search. Learn what’s possible, what’s easy, and what to watch out for. Gain an understanding of how to apply SharePoint 2016 and 2013 search capabilities successfully, as well as what pitfalls to avoid.

W7: Essential SharePoint: Real-World Tips & Strategies for Nontechnical Users
9:00 a.m. - 12:00 p.m.
Susan S. Hanley, President, Susan Hanley LLC Office Servers and Services MVP

This workshop provides a practical overview of the possibilities for creating business solutions using SharePoint. It serves as a crash course for beginners as well as people who have some experience with SharePoint and focuses on showcasing what power users can accomplish without IT intervention and without using anything other than “out-of-the-box” capabilities. Learn about how to get started with versatile applications such as Communities of Practice, Activity Tracking, and Team Collaboration. See examples of real SharePoint sites supporting a variety of business functions. Take away an understanding of the “art of the possible” and practical tips that you can apply as soon as you get back to the office.

W8: Successful Social for the Enterprise
9:00 a.m. - 12:00 p.m.
Rebecca Rodgers, Principal Consultant, Step Two

Modern intranets are steadily becoming more “social” and “collaborative,” but this can mean many things. Some recent intranets put social at the heart of everything (including the homepage), while others supplement existing sites with simpler features, such as commenting. While this is still a rapidly evolving space, intranet teams in the real world need to make concrete decisions with confidence. This interactive workshop covers four key steps for social intranets: exploring the opportunities; looking at social intranet examples around the globe; exploring the reasons, benefits, and business cases for social; and understanding your organizational landscape. Every organization is different, and this has a big impact on the what, where, when, and how of social intranets. Choose what to launch. Where to start, what to launch and for whom: There are multiple options to choose from, depending on your strategy and organizational context. There is a growing list of best practices to draw on to make social a success relating to design, launch, adoption, and governance. This inspirational and practical workshop mixes plenty of screenshots and examples with discussions and activities. Get a greater sense of confidence and knowledge about social intranets and see lots of options for your organization.

W9: Improving Internal & External Knowledge Sharing
9:00 a.m. - 12:00 p.m.
Dr. Holly C. Baxter, Chief Scientist & CEO, Strategic Knowledge Solutions

Expert knowledge is difficult to capture and transfer effectively, because it involves deeply embedded skills that an expert may not be consciously aware of using and may not understand how to share. The challenge this poses is how to capture and transfer that knowledge among coworkers and external partners who need to work together on critical, high-stakes projects. Without effective knowledge transfer strategies, these valuable lessons learned and best practices are often lost. This is especially difficult with experts in niche specialties, when parties are geographically dispersed, and when the people who need the knowledge work in different organizations. The knowledge in each of these situations can be easily lost, yet it is knowledge essential to the success of the mission, especially in emergency situations such as responses to natural disaster events that are time-critical. Based on case studies of more than 200 top-level executives, engineers, and scientists at Fortune 500 companies, the military, and multiple government agencies, this workshop begins by offering a background of knowledge transfer and flow strategies and then offers effective processes for enhancing knowledge flow at all levels of organizations—both internally and externally. It covers the impact of internal vs. external parties on knowledge transfer, as well as maintaining knowledge flow when organizations are geographically dispersed. Best practices and tools are shared for capturing key knowledge, analyzing and documenting that knowledge, and multiple methods to transfer that key knowledge. The workshop provides an open forum for addressing individual challenges that participants are facing.

W10: Organizational Change Management & KM
9:00 a.m. - 12:00 p.m.
Steve Barth, Assistant Professor, Iovine and Young Academy for Arts, Engineering and the Business of Innovation, University of Southern California Reflected Knowledge Consulting

Creating value from learning and knowledge initiatives depends entirely on user adoption by changing behaviors and beliefs. As complex social systems, human organizations cannot be programmed—they can only be hacked. KM initiatives can benefit from coordinated change management efforts using the transformation road maps common to IT implementations. But real knowledge sharing requires cultural changes that can only be catalyzed through deeper engagement at all levels of the organization. Any change effort is delicate, and KM programs are especially vulnerable because knowledge sharing can only be voluntary. This popular and practical workshop combines both the coordinating and catalyzing perspectives with real-world experience and advice. Learn the basic components of any successful change program; practice assessing and addressing challenges and opportunities in your organization; and look ahead to the latest thinking in organizational change. Come prepared to discuss your own unique situations and learn from your peers in facilitated, interactive discussions and exercises.

W11: Collaboration Strategy in a Box
9:00 a.m. - 12:00 p.m.
Gordon Vala-Webb, Principal, Building Smarter Organizations Board member, International Association of Innovation Professionals

Leaders want their organizations to collaborate better so they are more efficient —20–25% more productive, according to McKinsey—and more innovative. So someone buys some technology, or hires someone, to “do” collaboration—but then it doesn’t really work. This highly interactive workshop, led by an award-winning practitioner, helps you figure out what “collaboration” means to your organization and how to get the most out of your technology. Walk away with an action plan to make your organization more collaborative.

Afternoon Preconference Workshops
W12: KM 102
1:30 p.m. - 4:30 p.m.
Stan Garfield, Knowledge Manager, Author Implementing a Successful KM Programme; Founder, SIKM Leaders Community

Building on the morning KM 101, this workshop provides details on 50 KM components (people, process, and technology categories) and 81 KM specialties (25 categories). Get ideas and insights for a possible KM program in your organization. Garfield includes examples with screen shots of each component and specialty to make sure you understand how they can assist your community. From his vast experience, he also shares 10 fundamental principles and 10 leadership tips for communities of practice, a core of KM.

W13: KM Strategy
1:30 p.m. - 4:30 p.m.
Dave Snowden, Director, Cynefin Centre, Bangor University, Wales Cognitive Edge

This workshop, by a KM pioneer and popular KMWorld speaker, focuses on how to build a successful KM strategy and revitalize knowledge sharing within your organization. Dave Snowden, our engaging workshop leader, takes participants through a step-by-step approach to rethinking the role of the KM function within an organization. It includes creating a decision/information flow map to understand the natural flows of knowledge; defining micro-projects that directly link to the decision support needs of senior executives; mapping the current flow paths for knowledge within the organization; and finding natural ways to manage the knowledge of the aging workforce as well as the IT-enabled apprenticeship. Using real-world examples, Snowden shares winning strategies and insights to rejuvenate your knowledge-sharing practices.

W14: Managing Knowledge in the Networked Era
1:30 p.m. - 4:30 p.m.
Euan Semple, Director, Euan Semple Ltd

We find ourselves at the beginning of one of the biggest shifts in management practice for decades. Networked technologies and rapidly changing business models are leaving our current practices and assumptions behind. Are you struggling to keep up? Is your ability to manage relationships with clients, peers, and your own teams diminishing as they get ever faster at working things out for themselves? How do you make sure that work gets done, deadlines met, and bosses kept happy when it feels like you are herding the proverbial cats? Join our world leader as he shares new ways of working to gain insights and ideas for developing skills for a exciting era of management based on real examples from real people facing real business challenges.

W15: Intranet Design Deep-Dive
1:30 p.m. - 4:30 p.m.
Rebecca Rodgers, Principal Consultant, Step Two

“Design” is now a powerful word for many organizations. In addition to improving customer-facing solutions, there is a renewed focus on delivering intranets that are useful, beautiful and productive. This deep-dive workshop focuses on how to use modern design techniques and principles to deliver an intranet that is a delight to use. Key topics include the following: What is great design?; redesigning the intranet homepage and other key pages; and design techniques and principles. A highly interactive “co-design” approach is used, allowing the design process to be explored (and experienced) in depth. Incredibly practical, this workshop equips you to make design improvements to your intranet, both large and small.

W16: Storytelling for Leaders
1:30 p.m. - 4:30 p.m.
Shawn Callahan, Founder & Author of Putting Stories to Work, Anecdote

Using a well-established program, our experienced workshop leader teaches you practical techniques for tapping into the power of oral stories to influence, engage, and inspire others. From Melbourne to New York, London to Singapore, thousands of leaders have learned the value and skills for storytelling. In this half-day workshop, learn how to spot stories and build your repertoire; experience three story patterns that will help you build rapport, explain why, and share your lessons; and gain a range of practical tips to make your stories better.

W17: Knowledge Mapping: Identifying & Mitigating Knowledge Risks
1:30 p.m. - 4:30 p.m.
Patrick Lambe, Principal Consultant, Straits Knowledge, Singapore

This workshop introduces a framework and methodology for the use of a knowledge mapping exercise to identify and prioritize knowledge risks in an organization. Having identified these risks, participants identify and discuss strategies to avoid or mitigate them. Lambe shares examples of how other organizations address the issue of knowledge risks. This interactive workshop allows participants to work on their own organization’s issues and challenges, share experiences with colleagues, and learn from other practitioners as well as the experienced workshop leader.

W18: Mindset Hacking for Knowledge Co-Creation
1:30 p.m. - 4:30 p.m.
Dr Arthur Shelley, Principal, Intelligent Answers Author, KNOWledge SUCCESSion, Being a Successful Knowledge Leader & The Organizational Zoo: A Survival Guide to Workplace Behaviour

One of the biggest barriers to knowledge sharing and innovation in organizations is the ability to see from a different perspective. People subconsciously see “what is” from knowns, rather than being able to create new knowledge from uncertainty to lead toward “what is possible.” To hack predetermined and patterned mindsets, a series of metaphorical images have been created that stimulate conversations about knowledge-related strengths and weaknesses. These have been used in the U.S., Asia, and Australia to explore the diversity of perspectives about how knowledge flows and how it can be accelerated to progress innovation and inform leadership decision-making. This unique approach is easily adaptable to different contexts to highlight a wider range of options than is immediately apparent to those embedded in the problems. The more diverse range of ideas generated, builds stronger foundations for action projects to enhance performance. This perception-centric metaphoric visualization complements pattern recognition in an age where algorithms are routinely used to highlight patterns in big data. It adds human sense-making to the analysis in creative ways to highlight not only patterns, but what may be missing from the patterns to co-create new insights and competitive advantage. The approach is a fast way to transfer and share knowledge, which leads to innovation by engaging members of your communities in positive ways. Engaging and enjoyable for participants, this workshop provides an effective way for people to hack the current organizational culture and biases and create a stronger, sustainable and more successful future.

W19: Practical Ways to Demonstrate the Value of KM
1:30 p.m. - 4:30 p.m.
Darcy Lemons, Senior Advisor, Advisory Services, APQC
Cindy Hubert, Executive Director, APQC

Most organizations that practice knowledge management (KM) make some effort to measure the health of their programs by using activity measures to assess how many employees use KM approaches and tools, how often they use them, and how satisfied they are. Organizations with more mature KM programs, however, go beyond simply tracking activity. A more sophisticated approach, called value path measurement, involves evaluating how KM activities influence business processes and outcomes. In other words, is participation translating into results? Tracing links between knowledge sharing and key cost, quality, and efficiency metrics goes a long way toward proving that KM is a value-added business process that yields a positive return on investment. This interactive workshop gives participants tools and techniques to define the value path for their KM programs and approaches. It begins with a brief overview of the importance of measuring the impact of KM—why it matters—then moves through a series of activities to define the value path and identify the business measures that support the value path.

W20: Management by Design: Designing World-Class KM Experiences
1:30 p.m. - 4:30 p.m.
Daniel W. Rasmus, Founder & Principal Analyst, Serious Insights

Using the methodology from Rasmus’ book, Management by Design, attendees learn how to leverage design thinking to create more holistic learning and knowledge transfer experiences. With examples such as how to design a meeting, how to capture knowledge from retiring employees, and how to introduce disruptive technology, attendees brainstorm knowledge management experiences and select two to be used as the basis for an in-workshop methodology learning experience. Learn how to apply the Management by Design methodology to create more integrated learning experiences through example designs, and through hands-on work.

W21: Taking Knowledge Transfer to the Next Level
1:30 p.m. - 4:30 p.m.
Dr. Art Murray, CEO, Applied Knowledge Sciences, Inc.

We are well into the long-anticipated wave of retirements and accompanying efforts to transfer critical knowledge before it goes out the door. A fair amount of knowledge, in the form of lessons learned stories, checklists, rules, and formulas, has already been transferred. While useful, these approaches work primarily at the surface level, addressing what to do only in specific situations. Such methods have proven to be ineffective in complex, rapidly changing environments. This workshop draws upon a growing body of research in cognitive neuroscience, backed by more than a decade of field experience in transferring knowledge at a deep structure level. It focuses on identifying and operating on the underlying thought and decision processes that went into building the knowledge in the first place. Experience the six steps of deep learning: thinking, observing, enumerating, expressing, assessing, and adjusting. Increase your powers of observation by viewing situations from multiple perspectives. Connect the dots and see the big picture. Break detrimental learning habits that are holding you and your team back. Build and grow your personal body of knowledge and improve your ability to communicate what you’ve learned so others may benefit. In addition to the worksheets and handouts, receive a complimentary copy of the book:Deep Learning Manual: The Knowledge Explorer’s Guide to Self-Discovery in Education, Work, and Life.

W22: Building an Innovation Engine in Your Organization
1:30 p.m. - 4:30 p.m.
V. Mary Abraham, Co-Founder, Broadli Inc. Above and Beyond KM

In this hands-on experiential workshop, participants learn how to be effective innovation leaders within their organizations. They learn to think more expansively about innovation, understand how to implement smart innovation processes within their firms, hear about a broad range of possible innovations and the critical preconditions for innovation, and get tips on implementing a disciplined innovation process in their organization.

Enterprise Solutions Showcase Grand Opening Reception
5:00 p.m. - 6:30 p.m.

Join us for the Enterprise Solutions Showcase Grand Opening reception. Explore the latest products and services from the top companies in the marketplace while enjoying flavorful fare and drink. Open to all conference attendees, speakers, and sponsors.

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