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Thursday, November 5, 2015

Morning Keynotes
Continental Breakfast & Tutorial: 16 KM Myths Debunked
8:00 a.m. - 8:45 a.m.
Stan Garfield, Knowledge Manager, Author Implementing a Successful KM Programme; Founder, SIKM Leaders Community

Stan GarfieldJoin our breakfast tutorial led by longtime KM practitioner Stan Garfield, who discusses 16 views of KM that are widely held but not necessarily supported by practice. He debunks these myths and shares research to support the misconceptions.

Keynote: Learn It! Do It! Share It!
9:00 a.m. - 9:45 a.m.
Dr. Carla O'Dell, CEO, APQC Author, The New Edge in Knowledge

Carla O'DellKnowledge management is in the business of helping organizations learn, use, and remember-the antidote to corporate amnesia. O'Dell shares APQC research aimed at helping organizations get smarter. She talks about the need for speed and ways of accelerating learning-not only for individuals and groups but for organizations themselves. Get KM best practices you can use to nudge people in your organization. Grab O'Dell's nuggets of information for those who are at the beginning of their KM journey, those who are in the messy middle of their efforts, and those who are operating in mature KM marketplaces. Good tips for all!

Keynote: Finding the Needle in the Haystack With Enterprise Search
9:45 a.m. - 10:00 a.m.
Alon Mei-raz, Head of Product, Haven OnDemand, Hewlett Packard Enterprise

Alon Mei-razEnterprises have increasing volumes of human-generated information ripe with critical insight waiting to be unlocked. But searching for meaningful information using traditional search technologies can come up short. Alon shares his insights and lessons learned from building next-generation enterprise search capabilities that enable businesses to extract meaning and, more importantly, business value from growing volumes of videos, emails, documents, free-form text, and more.

Coffee Break
10:00 a.m. - 10:15 a.m.
Knowledge Cafe: Mentoring Morning -- Special Programming!
Cafe: Knowledge Cafe: Mentoring Morning
10:15 a.m. - 12:00 p.m.
Dr. Holly C. Baxter, Chief Scientist & CEO, Strategic Knowledge Solutions
Diane Berry, Managing Principal, OutsideView Market Strategy
Gloria Burke, Senior Manager, Knowledge Services-Global Risk Advisory, Deloitte Touche Tohmatsu, Limited
Dr Nancy Dixon, Principal Researcher, Common Knowledge Associates
Stan Garfield, Knowledge Manager, Author Implementing a Successful KM Programme; Founder, SIKM Leaders Community
Patrick Lambe, Founder, Straits Knowledge, Singapore & Bangkok University
Darcy Lemons, Senior Advisor, Advisory Services, APQC
Jean-Claude Monney, Chief Knowledge Officer, Enterprise Services, Microsoft
Dr. Art Murray, CEO, Applied Knowledge Sciences, Inc.
Gordon Vala-Webb, Principal, Building Smarter Organizations Board member, International Association of Innovation Professionals
Katrina B Pugh, Academic Director, Columbia Univ Info & Knowledge Strategy Masters Program AlignConsulting

Participate in an interactive knowledge café where you can share your KM challenges with colleagues and KM practitioners. Each table will have a mentor, and you will have time to visit at least three different tables during the morning.See the topics.

Track A - Track A -- Building & Enabling KM Culture
Moderator: Ken Wheaton, Management Consultant, Applied Knowledge Sciences, Inc.

Hear how three different organizations are enabling a KM culture. Get lots of ideas and insights from our practitioners.

Attendee Luncheon & Keynote: Cognitive Knowledge: Emerging Solutions
12:00 p.m. - 1:15 p.m.
Chris Hall, Transversal Corporation Ltd.

Hall talks about a new generation of solutions emerging around cognitive knowledge. He discusses how advancements in technology are being used to understand, predict, and almost mimic human behavior, making it simpler to connect people to knowledge. Lots of exciting examples for the not too distant future!

A303: Enabling a Culture of Problem Solving
1:15 p.m. - 2:00 p.m.
Keli Holmes, Program Manager, Cisco

Your business, like ours, may not need another lean or Six Sigma course. It may just need a fresh way to align today’s Continuous Improvement Program with tomorrow’s business strategy. Cisco’s original Six Sigma Program focused on teaching technical aspects of Six Sigma and certifying through one-time demonstration of relevant competencies. However, approaching its 10th year, it no longer met the needs of a large portion of the company. Today, the newer, more innovative strategies being created by leadership require a dual emphasis on nimbler problem-solving competencies and the development of “softer” skills, such as team leadership and facilitation. Join Holmes for an overview of Cisco’s journey to breathing new life into its culture through a basic tenant of lean—start with the customer. With a renewed focus on our customer, Cisco’s Continuous Improvement Program focuses on the development of individuals—the No. 1 response from the business.

A304: Millennial KM
2:15 p.m. - 3:00 p.m.
Carolyn Appel, Learning & Change Management Leader, eBay

In 2015, IT spending worldwide is expected to eclipse 3.8 trillion USD. To realize the benefit of these investments, which are highly dependent on tool and technology adoption, sophisticated organizations employ formal change management to define, prepare for, and ultimately realize adoption, benefits, and ROI. The last and most critical mile of change management is equipping the adopters of new technology with the right knowledge, skills, and abilities at the right time. In the age of the ever-expanding Millennial workforce, the way knowledge is consumed is foundationally shifting. KM practices require continuous innovation, knowledge creation, collection, collation, and delivery methods to realize the benefits of information technology investments. This session reviews case studies and survey data from dozens of innovative Silicon Valley companies and their employees. The results show that KM excellence is essential to achieving ROI in information technology initiatives. In addition, specific case studies demonstrate how organizational performance is improved, specifically for organizations that have strong Millennial workforces.

A305: KM Culture in a Nonprofit
3:15 p.m. - 4:00 p.m.
Thomas Kampioni, Manager, Information Services, The Law Society of British Columbia

Knowledge is the most important asset of any organization. Capturing, evaluating, and sharing knowledge impacts profitability, sustainability, and the ability to grow. Contrary to some thinking, KM is a culture, not a piece of software. So, before you begin your quest for the perfect piece of technology, take a step back and assess your current situation. Your organization may already have the key components of a KM culture (KMC). Our speaker discusses a KMC and how a nonprofit organization (NPO) assessed its current environment and realized that it had the foundations of a KMC. KMC’s are especially important for NPO’s given that the rotation of staff can be up to three times higher than for-profit organizations. No organization can afford to lose knowledge, and this practical guide shows you how to perform your own KMC assessment. Once you have assessed your current KMC, you will be better able to determine which areas, programs, and initiatives need further attention and development, possibly leading to the use of new technology. People interacting and applying knowledge together is key. Technology does not manage knowledge—people do. A KMC is what you need!

Closing Keynote: Insights, Ideas, & Innovation
4:15 p.m. - 5:00 p.m.
Dr Gary Klein, Senior Scientist, MacroCognition LLC

Gary KleinAs a researcher, writer and practitioner, our speaker discusses five ideas for increasing discoveries, describes the insight stance-a mental set we adopt for encountering new ideas and events, and looks at how it might help organizations improve their level of innovation.

Track B - Track B -- Building Smarter Organizations
Moderator: Connie Crosby, Principal, Crosby Group Consulting

Being agile, transferring knowledge quickly, and becoming smarter are all challenges for today's organizations. Get strategies and practical tips and then play a game of KM Jeopardy!

Attendee Luncheon & Keynote: Cognitive Knowledge: Emerging Solutions
12:00 p.m. - 1:15 p.m.
Chris Hall, Transversal Corporation Ltd.

Hall talks about a new generation of solutions emerging around cognitive knowledge. He discusses how advancements in technology are being used to understand, predict, and almost mimic human behavior, making it simpler to connect people to knowledge. Lots of exciting examples for the not too distant future!

B303: Transferring Critical Knowledge When Speed Matters
1:15 p.m. - 2:00 p.m.
Darcy Lemons, Senior Advisor, Advisory Services, APQC
Jim Lee, Sr. Vice-President, Knowledge Management Director, Fulton Financial Corporation

This session looks at the rate of knowledge (i.e., expertise) transfer as a critical KM issue and shares research which looks at expertise transfer through the lens of personas. The creation and perspective of knowledge worker personas provides a breakthrough in the identification, construction, and delivery framework for expertise transfer. Well-established methods of knowledge sharing and transfer, such as communities of practice, provide the capability for expertise transfer, but they do not always address the concept of speed in their structure. Similar approaches, such as the transfer of best practices, or self-service models, also do not take into consideration the need for speed based upon a specific situation, a specific knowledge need, nor a specific role. The persona lens on expertise transfer ensures that all three perspectives are taken into account when designing a knowledge management framework and methodology. Speakers describe the thinking behind the persona perspective, and give attendees an opportunity to test their expertise transfer needs through hands-on experience.

B304: Building Smarter Organizations
2:15 p.m. - 3:00 p.m.
Gordon Vala-Webb, Principal, Building Smarter Organizations Board member, International Association of Innovation Professionals
Richard McDermott, President, McDermott Consulting Henley Business School

Our organizations, like never before, have to solve more (and harder) problems faster than ever before—all the while doing more with less. To do so we need our organizations to be more collaborative and innovative. But how? Vala-Webb shares the three practical things every business and public-sector organization must (and can) do to successfully adapt to our increasingly volatile and dangerous world. McDermott describes the agile way experts think and how organizations can use communities of practice to pass expert thinking to developing generations. Although experts typically have extensive content knowledge and use sophisticated analytic tools, they have another, much more powerful, distinctive and subtle resource for solving technical issues in their field; embodied intuition. Embodied intuition is an agile way of thinking, shifting points of view in both how they analyze situations and the courses of action they take. It enables the seeing of subtle anomalies, connections, causes and opportunities that are simply invisible to less developed staff. Hear how your organization can use communities of practice to build thinking development into their everyday work activities

B305: Knowledge (in) Jeopardy!— KM’s Favorite Quiz Show
3:15 p.m. - 4:00 p.m.
Arno Boersma, Knowledge Designer, & Senior KM Consultant, World Bank Group

Come play KM Jeopardy! Have fun & get practical insights based on case studies and anecdotes that address the 12 most common challenges in KM (a.k.a. “knowstoppers”). You choose your most urgent knowstopper from the game board (in 4 categories: governance, culture, technology and tactics). Real-life examples from the speaker’s 15 years experience in KM, as well as from others, will inspire you in addressing your chosen challenge. Walk away with actionable learnings (yes, and prizes) for making your organization agile and innovative.

Closing Keynote: Insights, Ideas, & Innovation
4:15 p.m. - 5:00 p.m.
Dr Gary Klein, Senior Scientist, MacroCognition LLC

Gary KleinAs a researcher, writer and practitioner, our speaker discusses five ideas for increasing discoveries, describes the insight stance-a mental set we adopt for encountering new ideas and events, and looks at how it might help organizations improve their level of innovation.

Track C - Track C -- Enterprise Content Management
Moderator: Barbie E. Keiser, President, Barbie E. Keiser, Inc.

Hear about the top trends of ECM from a research analyst, get the results of an in-depth study of Fortune 100 companies on connecting people and content, and learn how different organizations are dealing with ECM.

Attendee Luncheon & Keynote: Cognitive Knowledge: Emerging Solutions
12:00 p.m. - 1:15 p.m.
Chris Hall, Transversal Corporation Ltd.

Hall talks about a new generation of solutions emerging around cognitive knowledge. He discusses how advancements in technology are being used to understand, predict, and almost mimic human behavior, making it simpler to connect people to knowledge. Lots of exciting examples for the not too distant future!

C303: Top Trends in ECM
1:15 p.m. - 2:00 p.m.
Cheryl McKinnon, Principal Analyst, Forrester Research

The enterprise content management (ECM) market is in transition. The shifts are dramatic. From suites to platforms, from on-premises to cloud, from IT-run to business-run—this is the new reality. Forrester views ECM and technologies in adjacent markets as essential contextual and infrastructure components to support a business technology agenda. Attend this session to learn how ECM use cases are adapting to help enterprises better serve their clients. McKinnon highlights the top trends shaping the evolution of ECM and shares recent research about the market.

C304: Connecting People to Enterprise Content
2:15 p.m. - 3:00 p.m.
Lauren Trees, KM Research Program Manager, APQC

When it comes to managing enterprise content, organizations are facing more daunting challenges than ever before. First, there’s simply a greater volume to contend with. Second, content appetites and delivery mechanisms are changing to reflect a workforce that is increasingly social and mobile. Employees demand content that gives them just the information they need in the format they want. They also expect targeted search results and recommendations delivered seamlessly in the flow of their work, regardless of device or location. Trees shares findings from APQC’s most recent best practices study, Connecting People to Content, a 6-month research project sponsored by multiple Fortune 100 companies. She highlights key takeaways based on survey data and in-depth site visits with five organizations identified as best practice: EY, MetLife, MWH Global, Nalco, and Wipro Ltd. She explores how the best-practice organizations succeed at content management by clearly defining the internal audiences for enterprise content, understanding their needs, and then designing around those needs.

C305: ECM Strategies & Tools: InfoBlitz
3:15 p.m. - 4:00 p.m.
John Knab, Global Practice Director - Workspace Services - Social Business, Unisys
Colin McFarlane, Director, Content Strategy & Sourcing, EY
Matt Varney, Intranet Manager, KCTCS

This fast-paced panel shares some exciting new tools and techniques for getting the most out of your content. Knab shares best practices from his company’s SharePoint migration, deployment of FAST Search, and its comprehensive enterprise content management initiative that resulted in a reduction of 57% of content and deletion of more than 70% of its SharePoint sites. With the explosion of enterprise content in Office 365, the age-old struggles with trying to find what you know you need, what you just worked on, and what you don’t even yet know about are certainly real. Varney illustrates how Delve and Office Graph search service allow for unprecedented opportunities to have the right information fetched for you. McFarlane discusses content optimization and how the structured approach to content strategy and prioritization works in his organization to avoid the challenges of Big Data and information overload, illustrating with real-world examples.

Closing Keynote: Insights, Ideas, & Innovation
4:15 p.m. - 5:00 p.m.
Dr Gary Klein, Senior Scientist, MacroCognition LLC

Gary KleinAs a researcher, writer and practitioner, our speaker discusses five ideas for increasing discoveries, describes the insight stance-a mental set we adopt for encountering new ideas and events, and looks at how it might help organizations improve their level of innovation.

Program Table of Contents

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