Header

Wednesday, November 6, 2013

Continental Breakfast
8:00 a.m. - 8:45 a.m.
WELCOME & KEYNOTE: Building Collaborative Organizations
8:45 a.m. - 9:45 a.m.
Nicco Mele, Co-Founder, EchoDitto and Faculty, Harvard Kennedy School, & Author, The End of Big

Nicco MeleOur ability to connect instantly, constantly, and globally is altering the exercise of power with dramatic speed. Governments, corporations, centers of knowledge, and expertise are eroding before the power of the individual. Based on ideas from his recent book, internet pioneer Mele provides insights and ideas for building collaborative organizations using revolutionary technology and more!

KEYNOTE: A New Search Architecture for the Big Data Era
9:45 a.m. - 10:00 a.m.
Kamran Khan, President & CEO, Search Technologies

Kamran KhanSearch engines, distributed processing and content processing pipelines are not new. However enabling technologies of mature search engines, powerful content processing pipelines and cheap distributed processing are coming together to empower a next generation of information access, analysis and presentation much closer to the holy grails of knowledge management. Hear from the founder of Search Technologies how modern search engines are currently being combined with powerful independent content processing pipelines and the distributed processing technologies from big data to form new and exciting enterprise search architecture, delivering results only available to the biggest companies with the deepest pockets in the past.

Track A - KM Strategies & Practices
Location: Congressional Hall A, Ballroom Level
Moderator: Howard J. Deane, Managing Director, Acme Metric Company Ltd.

How can you get the most out of knowledge sharing in your organization? Hear from forward-looking KM practitioners as they share key strategies for knowledge sharing and application within organizations to improve decision making, learning, innovation, customer satisfaction, success and/or stronger bottom lines

A101: Empowering Knowledge Sharing Around the Globe
10:15 a.m. - 11:00 a.m.
Eric T Brassil, Outreach and Engagement Coordinator, Knowledge Leadership Division, Office of eDiplomacy, U.S. Department of State
Bruce G. Burton, Senior Advisor, Office of eDiplomacy, U.S. Department of State

A decade after its founding, the State Department’s Office of eDiplomacy at the Bureau of Information Resources has transformed a suite of social media tools into a vibrant KM program that enables a globally distributed workforce to find and contribute knowledge anywhere, anytime. By empowering Department employees to make knowledge sharing part of the daily workflow, eDiplomacy enables staff around the world to collaborate and communicate across geographic and organizational boundaries through the use of self-forming, self-managing online communities and provides them with fast, easy access to the knowledge resources and expertise they need to get their jobs done. Speakers discuss this award-winning and innovative program and share the components of State’s Knowledge Leadership strategy and plans to tap opportunities for integrating platforms to foster cross-boundary engagement that addresses real business challenges related to knowledge generation and sharing.

A102: KM Renew & Reset: Vision to Action
11:15 a.m. - 12:00 p.m.
Arno Boersma, Knowledge Designer, & Senior KM Consultant, World Bank Group
Neesham Spitzberg, Senior Program Manager, Knowledge & Learning, The World Bank Bank Group
Neil Olonoff, Knowledge Management Practice Manager, Triune Group, Inc.
Charlotte Herring, Lead, Knowledge Strategy and Delivery, Defense Health Agency (DHA)

World Bank speakers will discuss renewed KM momentum provided by a new World Bank president, including insights into their journey of becoming a “knowledge and solutions bank,” and specific initiatives such as the Knowlympics competition, internal KM benchmarking, social KM and external knowledge platforms. U.S. Army Medicine has learned many lessons and has been creative on its journey to create a new KM division for its 90,000 employee Army organization. They discuss the importance of governance and implementing a full governance structure; The KM “Footprint”— you can’t “do” KM for an entire 90,000-plus organization, so you have to engage those people who will carry the flag for you; managing the team, including mediating between violently opposed philosophies and personalities— type A scientific management types all the way to “kumbaya” collaborative share-a-holics and everyone in between.

ATTENDEE LUNCHEON & KEYNOTE: File Sync/Share Is Not Endpoint Backup
12:15 p.m. - 12:30 p.m.
Ann Fellman, Director, Product Marketing, Code42 Software

Ann FellmanDue to its “social” essence, file sync/share requires a more open, less rigorous data security approach than enterprise endpoint backup, which demands the highest measures of data security. Attempting to marry the two business challenges through a single application results in an unhappy union that jeopardizes the safety and privacy of your organizational data.

A103: Knowledge Continuity & Retention
1:15 p.m. - 2:00 p.m.
Avi Kedem, Chief Knowledge Officer (CKO) for IAI, IAI- Israeli Aerospace Industries
Dr. Moria Levy, CEO, ROM Knowledgeware

Knowledge continuity (retention) is one of the most important assets contributing to employee’s success in work. Knowledge continuity management focuses on passing critical knowledge from exiting experts to their replacements and colleagues, shortening the learning-curve and making knowledge assets accessible when needed. Hear about this practical and structured process, 5–75: preserving 5% of the mapped knowledge which benefits 75% of employees. The process is led by a professional facilitator with a team of experts who are trained to continue the process by themselves. Like other organizations, IAI, is experiencing a large percentage of employees retiring in the current decade. This case study of IAI’s knowledge retention describes the process methodology, demonstrating examples and adding some tips learned within the process.

A104: Strategy, Execution, & KM Culture
2:15 p.m. - 3:00 p.m.
Jean-Claude Monney, Chief Knowledge Officer, Enterprise Services, Microsoft

As a member of the office of the CTO, Monney is responsible for KM worldwide in the Microsoft Enterprise Services Group. The charter of the team is to accelerate the KM culture; shorten the time to decision making; reuse IP; and increase customer loyalty. Hear their strategies, and techniques and take home tips to use in your organization.

Coffee Break
3:00 p.m. - 3:15 p.m.
A105: Making the Case & Getting Social
3:15 p.m. - 4:00 p.m.
Robert L. Armacost, Engagement Director, Iknow LLC

This case study of the KPMG Hub, a new internal collaboration platform, shares the challenges of getting it in place—making the business case for social, getting the support and resources, and choosing a platform. It highlights how staff were engaged with the hub to work together across functional, industry and geographical borders, and discusses the difference the collaborative hub has made in its first 6 months of usage.

A106: KM Journeys & Impact
4:15 p.m. - 5:00 p.m.
Heather M Brammer, Knowledge Manager, IT Infrastructure, The Boeing Company
Roy K Craik, IT Knowledge Manager, Engineering Operations & Technology, The Boeing Company
Gary Bolinger, CAE, Indiana CPA Society
David Griffiths, Founder, K3-Cubed Ltd

This session describes two case studies where KM had an impact. The first, IT KM at Boeing, has evolved from a hard-copy format (in 3-ring notebooks!), to a Windows-based knowledge base, followed by an HTML-based unstructured long-form format, and finally to the current model, an article/case-based format. During the past 15 years, Boeing has grown from managing the site locally to an integrated service solution. This increased visibility within the enterprise and led to the development of a Knowledge Standards Board, a Knowledge Governance Model, and a regular report-out to the president of Boeing IT on industry-standard KPIs. Hear about the knowledge mentoring program, internal and external training, process improvement workshops, regular audits across all knowledge collections, and more. The IT KM team is highly collaborative and cross-functional and has evolved over this time into a model of industry standards. Learn their secrets for success! The second KM journey was toward resilience and the challenge of remaining relevant in a complex market. It talks about “doing” KM and developing a KM “solution” for a 8.5K membership organization where knowledge is viewed as a competitive advantage. Hear how, with the help of an expert, they tackled the challenge of connecting, developing, using and embedding competitive know-how through an awarding-winning solution from Switzerland.

Enterprise Solutions Showcase Grand Opening Reception
5:00 p.m. - 7:00 p.m.

The Enterprise Solutions Showcase features the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore the latest product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest developments, be sure to visit the Enterprise Solutions Showcase.

Track B - Digital Workspace: The Future of Working
Location: Congressional Hall B, Ballroom Level
Moderators:
Jane McConnell, Digital Workplace Strategic Advisor, NetStrategy/JMC
Martin White, Managing Director, Intranet Focus Ltd

Work is changing. With many working outside the organizations’ walls, real time communication and collaboration, both internal and external crowdsourcing, the tools and platforms as well as the strategies are changing in the digital workspace. Hear about the trends and real-world experiences from practitioners as they adjust to current cultural and technological changes

B101: Digital Workplace Trends
10:15 a.m. - 11:00 a.m.
Jane McConnell, Digital Workplace Strategic Advisor, NetStrategy/JMC

Based on an extensive research study of several hundred organizations worldwide, the 8th annual such study, this session looks at what most organizations have that people use to do their jobs—digital applications, tools and intranets. Not all are equally mature in different enterprises and may include managed information processes, structured and social collaboration, and a mobile dimension. Many organizations are experimenting, but the early adopters are transforming the ways of working together with greater collaboration, open innovation, mobile and real-time interactivity. Get the latest trends as McConnell shares the results of her study, including social collaboration and networking, the cloud, and more!

B102: Business Value With Social
11:15 a.m. - 12:00 p.m.
Susan McCabe, Enterprise Collaboration Consultant, Unified Social Business, Unisys Corporation
Ross Cavanaugh, VP, Internal Collaboration Leader, Wells Fargo

McCabe discusses the socially enabled workplace. It developed fast at Unisys thanks to two key factors: a leadership-down adoption model with unprecedented leadership visibility, use and support of the social platform, and the implementation of social collaboration value-case development workshops that demonstrate the value of social collaboration tools and processes at an employee role-level and demonstrate how to effectively leverage these tools in everyday workflows. McCabe illustrates how Unisys practiced a people approach to social collaboration, not technology. 

Wells Fargo has a commitment to assisting their customers to succeed financially, and that focus lends toward constant vigilance on strategic and tactical methods to build efficiency into how we work. As with most large companies, our company is home to a wide variety of networks and communities encompassing a full spectrum of topics and disciplines from diversity to project management to technology and many more. With a global company that employs almost 300,000 team members, communication and collaboration can be challenging. That has led to the natural introduction of social tools and systems to do far more than make Wells Fargo team members be more engaged - it has elevated use of social to become a critical aspect of getting work done. Integration of those tools and systems into the thousands of other software products in use is also a strategic imperative - not just to make use of social seamless, but to lend focus to conversations that have specific ROI.

ATTENDEE LUNCHEON & KEYNOTE: File Sync/Share Is Not Endpoint Backup
12:15 p.m. - 12:30 p.m.
Ann Fellman, Director, Product Marketing, Code42 Software

Ann FellmanDue to its “social” essence, file sync/share requires a more open, less rigorous data security approach than enterprise endpoint backup, which demands the highest measures of data security. Attempting to marry the two business challenges through a single application results in an unhappy union that jeopardizes the safety and privacy of your organizational data.

B103: Where the Workplace Meets Mobile & Cloud
1:15 p.m. - 2:00 p.m.
Jarrod Gingras, Senior Analyst and Managing Director, Real Story Group

This session reviews the newly emerging cloud file-sharing and collaboration marketplace. Gain an understanding of the benefits of cloud-based filesharing tools; business scenarios, functional services, and technology services against which these can be evaluated; the current marketplace and its key players; and best practices for selecting the right solution.

B104: Delivering Enterprise Mobility
2:15 p.m. - 3:00 p.m.
Rebecca Rodgers, Principal Consultant, Step Two

The BYOD (bring your own device) movement is reaching a tipping point in organizations as workers want to use the devices they have at home. What should mobile enterprise solutions look like? And how do we deliver them? Although mobile devices are transforming how we work, there are definitely challenges. This practical discussion provides real-world insights into how to design and deliver a mobile enterprise. See many screenshots and examples from leading organizations and use these ideas to plan your own mobile projects.

Coffee Break
3:00 p.m. - 3:15 p.m.
B105: Social Networking in the Digital Workplace
3:15 p.m. - 4:00 p.m.
Monica Wiant, VP & Director of Internal Communications, U.S. Bank
Robert Peery, Director, Product Management, Moxie Software

This session looks at different strategies for dealing with people at different points along the adoption path. Change management is one of the biggest challenges of rolling out an enterprise social network. Wiant shares the story of how U.S. Bank followed the natural curve of adoption to communicate and drive adoption of its internal social network, US Book. She discusses how they overcame challenges including training, employee involvement, and resistance from social media skeptics. Enterprise social networks and online communities have become critical components of the digital transformation revolution, and it is nowhere more visible today than in collaborative Knowledge — the next generation of knowledge management. Peery shares case studies of organizations which focus on capturing collective knowledge, putting it into context and validating the right answer basically connecting the person asking a question with the person who has the answer.

B106: Impact of the Digital Workplace on the Physical Workplace
4:15 p.m. - 5:00 p.m.
Franklin S. Bradley, Internal Communications Manager, Architect of the Capitol
Ryan W Menke, Sr VP, Sales and Marketing, OFS Brands

This interactive and facilitated discussion begins with two short talks on complementary angles of how new physical workplaces are emerging in response to what digital workers require. Menke talks about connecting people and spaces and how the dramatic shift in the type of furniture OFS Brands sells is due to the spread of the digital workplace. Bradley shares the strategy and practices in bringing information and services to the workforce of AOC.  He shares examples of how physical offices are evolving in the digital era: 80% of the Architect of the Capitol workforce is more likely to carry a hammer, rake, or paintbrush than to click a mouse during the workday. These front-line employees maintain over 17 million square feet of buildings, including icons such as the U.S. Capitol, U.S. Supreme Court, and the Library of Congress. Buildings are spread over 460 acres of land and reach hundreds of feet into the air and below ground into a warren of passageways and utility tunnels. Many don’t have a fixed work location, and if they do, it’s often a workshop, not a desk. Bradley shares the strategy and practices in bringing information and services to the workforce of AOC.

Enterprise Solutions Showcase Grand Opening Reception
5:00 p.m. - 7:00 p.m.

The Enterprise Solutions Showcase features the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore the latest product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest developments, be sure to visit the Enterprise Solutions Showcase.

Track C - KM Issues & Challenges
Location: Renaissance Ballroom, Ballroom Level
Moderator: Donna Scheeder, Library Strategies International President, International Federation of Library Associations and Institutions (IFLA)

This series of discussions with a roomful of colleagues at roundtables focuses on topics of interest to KM practitioners. Led by KM pros, the interactive sessions examine everything from how “good” KM looks, to expediting learning & building smarter organizations, to solving wicked problems and encouraging knowledge sharing behaviors.

C101: I Say KM, You Say KS: What’s in a Name?
10:15 a.m. - 11:00 a.m.
Stan Garfield, Knowledge Manager, Author Implementing a Successful KM Programme; Founder, SIKM Leaders Community

The field of knowledge management is broad, and continues to evolve in parallel with related fields such as learning, information management, and social media. Organizations use a variety of terms to describe their efforts, including knowledge management, knowledge sharing, knowledge enablement, social learning, social business, and Enterprise 2.0.—and many other terms are also in use. Our veteran practitioner surveys the current landscape and shares terms, specialties, and disciplines he considers important to organizations under the KM umbrella. Share your perspectives, experiences, and predictions in this interactive session.

C102: Encouraging Knowledge-Sharing Behaviors
11:15 a.m. - 12:00 p.m.
Marion Georgieff, Chief Knowledge Officer, U. S. Secret Service
Dr. Denise A.D. Bedford, Faculty, Communication Culture and Technology, Georgetown University York University, Coventry University

Knowledge societies and knowledge economies thrive in environments where communication is open, collaboration and sharing are encouraged, leadership rather than control is the norm, innovation and ideas flow, and everyone is valued for their potential. Behavioral change is at the heart of any knowledge-friendly environment. To change behavior, we have to change organizational culture—no small challenge. Behavioral change is easier to achieve if we have a positive example on which to model our changed behavior. This session is grounded on the idea that strong role models and positive archetypes of good knowledge behavior are important tools for shifting the culture of knowledge organizations. Based on Patrick Lambe’s 20 archetypes of typical knowledge behavior, this interactive session has the audience work together to describe and label positive archetypes and to learn how to use the results in their organizations.

ATTENDEE LUNCHEON & KEYNOTE: File Sync/Share Is Not Endpoint Backup
12:15 p.m. - 12:30 p.m.
Ann Fellman, Director, Product Marketing, Code42 Software

Ann FellmanDue to its “social” essence, file sync/share requires a more open, less rigorous data security approach than enterprise endpoint backup, which demands the highest measures of data security. Attempting to marry the two business challenges through a single application results in an unhappy union that jeopardizes the safety and privacy of your organizational data.

C103: Expediting Learning for Smarter Organizations
1:15 p.m. - 2:00 p.m.
Sandra Montanino, Director of Professional Development, Goodmans LLP
Ted Graham, Director, Knowledge & Learning, PWC

Does the Apple (iPad) fall far from the Tree (of Knowledge)? Organizations can no longer maintain a workable distinction between knowledge management and professional development if they expect to drive growth in the knowledge economy. Technology is driving change in both the learning and knowledge spheres, and innovation depends on new ways of sharing knowledge, experience, and information. Speakers spark conversation in this interactive session!

C104: Finding Solutions to Wicked Problems
2:15 p.m. - 3:00 p.m.
Dave Snowden, Director, Cynefin Centre, Bangor University, Wales Cognitive Edge

Using facilitation techniques that are based on complexity science, this interactive session helps you find ways to work out if a problem is complicated— or wicked— because if it is, there is no right answer, and we need to experiment with safe-to-fail solutions. Get a template and heuristics for creating wicked problem interventions and use “ritual dissent” to temper/test the proposals so that they will stand up. Try these out and take home a set of simple techniques to use in your organization to collectively find new solutions to complex problems.

Coffee Break
3:00 p.m. - 3:15 p.m.
C105: Building Smarter Organizations
3:15 p.m. - 4:00 p.m.
Gordon Vala-Webb, Principal, Building Smarter Organizations Board member, International Association of Innovation Professionals

To survive in today’s world, our organizations need to be smart — and that means a lot more than organizing knowledge to make it easy to find. This interactive session crowdsources answers from participants to three key questions: What is a smart organization? What are the barriers to organizations beings smarter? What have you seen that worked to make an organization smarter? Join this highly engaging session and leave with a better understanding of the issues and opportunities for your organization.

C106: Making the Case & Getting Support
4:15 p.m. - 5:00 p.m.
Jim Lee, Sr. Vice-President, Knowledge Management Director, Fulton Financial Corporation

Too often, KM professionals do not have a background in quality management, process management, or even project management. Only their ability to “make things happen” is what keeps their influence and KM programs alive. This is what keeps KM from having a seat at the table. Integrating the various KM approaches into the entire toolbox of improvement-speaking organizational improvement language using organizational improvement tools is the way to keep KM relevant. When leadership has already embraced improvement methods other than KM (and most often they will already have), it’s only logical that KM associate itself with those methods and not become a standalone program. How does KM become an equal partner at the table? Through its own mission: collaboration. This facilitated discussion centers around strategies and techniques for making the case and getting support for KM initiatives, technologies, and change in any organization. Bring your stories— the successes and the failures! Guaranteed to provide insights and ideas to try in your organization.

Enterprise Solutions Showcase Grand Opening Reception
5:00 p.m. - 7:00 p.m.

The Enterprise Solutions Showcase features the top companies in the KM, CM, search, taxonomy, and intranets marketplace, offering attendees an opportunity to explore the latest product and service solutions. If you are looking for a particular product, evaluating competing systems, or keeping up with the latest developments, be sure to visit the Enterprise Solutions Showcase.

Program Table of Contents

Connect with KMWorld 2013

FaceBookTwitter
#KMWORLD
LinkedInGoogle+

Diamond Sponsors

Platinum Sponsors

Gold Sponsors

Email Stations Sponsor

Association Sponsors

Media Sponsors

Co-located with:

-->