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Friday, November 8, 2013

Continental Breakfast
8:00 a.m. - 8:45 a.m.
KEYNOTE: Transforming the Way We Collaborate
8:45 a.m. - 9:45 a.m.
Dr. Carla O'Dell, CEO, APQC Author, The New Edge in Knowledge

Carla O'DellExternal forces are transforming how knowledge managers formulate strategies and value propositions for their programs. New technologies and disciplines are constantly influencing the portfolio, use, and value of available KM approaches. Based on 20 years of KM leadership by APQC, O’Dell discusses how to harness these forces while also dealing with the consumerization of IT, how and when to apply social media tools to collaborative work, and how to use analytics to set the KM agenda.

KEYNOTE: Enterprise Search in the Age of Big Data
9:45 a.m. - 10:00 a.m.

Is the search solution you are using today solving yesterday’s problems? As knowledge workers rely more on mobile, social, and cloud technologies to perform their jobs, the boundaries between personal and professional data are becoming blurred. Unstructured data, including video and other rich media, now forms a large portion of an enterprise’s information assets. How do these trends affect your enterprise search requirements? Find out what you can do to succeed in today’s information age.

Coffee Break in the Enterprise Search Showcase
10:00 a.m. - 10:45 a.m.
Track A - Never Fail: Learn & Change
Location: Grand Ballroom North, Ballroom Level
Moderator: Jacqueline Halupka, Senior Manager, KMO, Deloitte

Organizations where mistakes are rewarded as learning events have high innovation and are highly adaptable. Is yours? Does yours make large investments in learning? Hear from our practitioners about how to create faster, more flexible learning organizations and also key strategies for bringing change to any enterprise.

A301: Energizing Organizational Learning & Strategic Communications
10:45 a.m. - 11:30 a.m.
Dr. Madelyn Blair, President, Pelerei
Denise Lee, Director, PwC

Narrative intelligence is a critical tool that helps a learning organization to strengthen its organizational vision, enhance strategic communications, capture and transfer organizational knowledge, externalize and internalize tacit knowledge, encourage innovation, build communities, and develop effective training, mentoring and learning strategies. These are the critical elements of a KM program. Being able to work effectively with narrative and stories is a critical competency in a learning organization. The relationship between knowledge, learning, and narrative intelligence is the linkage that sustains a vibrant learning organization. Turning experience into a story is considered by many as a fundamental mode of sense-making. The narrative weaves together stories that help people within the organization with broader sense making of the whole. One of the recent vibrant channels of expression is the use of social media to share and experience the world. As 21st-century knowledge workers struggle to provide value and be effective under 20th-century managerial structures, the need to evolve into a learning organization is pressing. This session offer strategies, cases, and exercises on how using narrative intelligence through channels offered by social media and organizational communications can energize organizational learning in sustainable ways.

A302: Learning Organizations, KM & Learning From Failure
11:45 a.m. - 12:30 p.m.
ME6 Lip Kee Lee, Head Logistics Inspection Branch, Air Force Inspectorate, Republic of Singapore Air Force (RSAF)
Veronique Kabongo, World Bank
Vera Wilhelm, World Bank

Hear from practitioners about how they are building learning organizations and learning from failure. Hear from the RSAF about how they built a learning organization around safety management. Then learn about the changes new World Bank President Jim Yong Kim has brought and the organization is stepping up its efforts to learn from failure and challenge a risk-averse culture, all in the name of ending global poverty.

Attendee Luncheon in the Enterprise Solutions Showcase
12:30 p.m. - 2:00 p.m.
Communities of Interest
1:00 p.m. - 2:00 p.m.

Building a Knowledge Base with Twitter & SenseMaker
Capture insights from KMWorld using Twitter (#KMWorld) and a new app from Cognitive Edge, called SenseMaker. Go to the app store and grab this free app and try the test question, “What do you hope to get out of KMWorld 2013?” and share your insights. When you get to the conference, share your insights about workshops and sessions.  Then join colleagues in the Showcase area after lunch on Friday for an informal debriefing.

A303: Facilitating Organizational Change: Four Keys for Success
2:00 p.m. - 2:45 p.m.
Michael Grigsby, IT Manager, Information Technology, Kansas City Police Department

Organizational change can be slow and frustrating. Tackling the added demands of reshaping an organization’s culture can seem doubly challenging. However, with the proper approach, realistic goal-setting, and a unified commitment, the benefits can lead to dramatic improvements of organizational performance, efficiency, and sustainability, as well as personal and professional value for those involved. Change is often short-lived because of a failure in one or more of four distinct areas: acknowledgment, assessment, planning, or commitment. This session identifies key components within each of these areas and lays a foundation for both immediate and long-term results. The scalability of these strategies allows them to be universally successful, regardless of organization size or industry.

A304: Building Smarter Networks
3:00 p.m. - 3:45 p.m.
Jeff Stemke, President, Stemke Consulting Group Chevron

Operational excellence—the systematic management of processes, systems and behaviors—drives an organization’s productivity, safety and reliability. Expert knowledge is struggling to sustain continual performance improvement as work grows and the new generation workforce is less-motivated to spend years of concentrated practice to replace retiring thought leaders. As described in David Weinberger’s book Too Big to Know, collaborative networks harnessing their members’ diverse skills and experience are emerging as an important problem-solving and decision-making resource. KM practitioners have developed effective methods to create these networks. Their next challenge is finding ways to help network members become smarter— learning how to “think” as well as how to “do.” Learn about several smarter network systems including a SharePoint social learning system based on an expert’s mental model that cuts time to competency while enhancing the network’s performance capability.

Track B - Enterprise Content Management (ECM)
Location: Congressional Hall B, Ballroom Level
Moderator: Barbie E. Keiser, President, Barbie E. Keiser, Inc.

The volume and types of content are growing so quickly, it is difficult to manage and find the content you require in your daily work. This track looks at the ECM landscape, the tools and practices, how to plan and implement ECM, and more!

B301: CM Landscape: Tools & Practices
10:45 a.m. - 11:30 a.m.
Jarrod Gingras, Senior Analyst and Managing Director, Real Story Group
Theresa Regli, Chief Strategy Officer, KlarisIP, USA

Different types of content require special technology and techniques to manage it effectively. Meanwhile, the content technology marketplace continues to evolve, with emerging technologies featuring different business models (such as SaaS and open source) challenging the biggest technology vendors. All the while, many niche vendors are continuing to thrive. This session looks at the enterprise content management landscape, the evolving best practices about how and where to store information, and the applications today’s digital workplaces need to empower digital workers to succeed in the midst of rapidly growing volumes of content within and beyond the enterprise.

B302: Content & KM: Video & Analysis
11:45 a.m. - 12:30 p.m.
Nate Treloar, SVP, Knowledge Services, Ektron
Brett Edward Lovelace, Digital Media Economist, Strategic Solutions Group, Data Systems Analysts, Inc. Program Executive Office Command, Control, Communications - Tactical, MilTech Solutions
Yarin Negri, Director of Marketing, Intlock Ltd

Video is becoming a key method of capturing and sharing knowledge and information residing in organizations. Practitioners share strategies and practices with video for capturing knowledge assets. Treloar illustrates how technology can assist in finding and distributing video content to the enterprise. Negri discusses the only way organizations can improve their knowledge base and portals is by understanding how they are being used.  What metrics should you be looking at? How can you engage users to get their feedback in real time? And other ways to improve and optimize internal environments. 

Attendee Luncheon in the Enterprise Solutions Showcase
12:30 p.m. - 2:00 p.m.
Communities of Interest
1:00 p.m. - 2:00 p.m.

Building a Knowledge Base with Twitter & SenseMaker
Capture insights from KMWorld using Twitter (#KMWorld) and a new app from Cognitive Edge, called SenseMaker. Go to the app store and grab this free app and try the test question, “What do you hope to get out of KMWorld 2013?” and share your insights. When you get to the conference, share your insights about workshops and sessions.  Then join colleagues in the Showcase area after lunch on Friday for an informal debriefing.

B303: Enterprise Content Management (ECM): Planning & Implementing
2:00 p.m. - 2:45 p.m.
Benjamin Curry, Summit 7 Systems

Want to improve your ECM implementation? Come see how to create an ECM plan that supports and aligns with your social, collaboration, and business process automation. This session discusses discovering actionable requirements: technical, cultural, and functional. It includes real-world examples of different architecture choices and how governance controls affect the implementation of SharePoint Server 2010/2013 and Office 365 ECM. It also addresses hybrid information architecture between an on-premise SharePoint environment and Office 365.

B304: Content Challenges & Opportunities
3:00 p.m. - 3:45 p.m.
Meg Walsh, Senior Director, Digital Data Strategy & Distribution, Marriott International
Sam Carson, PPC
Dr. Jay Liebowitz, Distinguished Chair of Applied Business and Finance, Harrisburg University of Science and Technology, & Author, Successes & Failures of KM

Marriott International’s web and mobile products generated more than $8B in revenue for the company in 2012. The complexity of data needed to support the company's evolving number of sites, languages, and digital products is magnified by reliance on traditional approaches to web content management and publishing. Partnering with PPC, Marriott looked at data requirements across digital products through extensive interviewing, data mapping, and data visualization. They identified the trends and common needs around data use and access. Hear about their strategies, lessons learned, impact of the change, how visualization played a role, and next steps. Long-time KM practitioner and author, Liebowitz, then discusses the challenges and opportunities for KM with big data and analytics.

Track C - Collaboration & Communities
Location: Congressional Hall A, Ballroom Level
Moderator: Anne Rogers, Director, Research & Knowledge Services, Cargill

Collaboration and knowledge sharing in communities and organizations is key to making enterprises more productive and successful. Grab strategies and techniques for improving the situation in your organization.

C301: Creating a Connected & Collaborative Organization: Top Tips
10:45 a.m. - 11:30 a.m.
Dan Pontefract, Head, Learning & Collaboration, TELUS & Author, Flat Army

Our experienced practitioner and author shares top tips and real-world examples for creating a connected and engaged organization—“a Mecca of collaboration; a culture that fosters innovation, creativity, teamwork and friendship.” He discusses leadership, incorporating collaboration practices, new learning models, and methods of engagement to build teamwork and positive bottom-line results in any organization. Take home great tips to make your organization more productive!

C302: Enterprise Collaboration Technology Market Overview
11:45 a.m. - 12:30 p.m.
Tony Byrne, Founder, The Real Story Group

To date, technology analysts have quite properly focused on the social and business aspects of social collaboration technologies. And yet, social collaboration tools, including collaboration suites, pure-play blog/wiki/social-networking products, and revamped portal products from major vendors, differ quite substantially in maturity, approach, and support. This session shares customer research from a noted evaluation firm on leading enterprise collaboration technologies and provides a framework for customers to evaluate the marketplace based on their own needs.

Attendee Luncheon in the Enterprise Solutions Showcase
12:30 p.m. - 2:00 p.m.
Communities of Interest
1:00 p.m. - 2:00 p.m.

Building a Knowledge Base with Twitter & SenseMaker
Capture insights from KMWorld using Twitter (#KMWorld) and a new app from Cognitive Edge, called SenseMaker. Go to the app store and grab this free app and try the test question, “What do you hope to get out of KMWorld 2013?” and share your insights. When you get to the conference, share your insights about workshops and sessions.  Then join colleagues in the Showcase area after lunch on Friday for an informal debriefing.

C303: Building a Collaborative Organization
2:00 p.m. - 2:45 p.m.
Judith Theodori, Enterprise Content Manager, Johns Hopkins Applied Physics Laboratory (APL)
Karen B Higgins, Knowledge Manager, Johns Hopkins Applied Physics Laboratory (APL)
Ann Kedia, Program Manager, Johns Hopkins Applied Physics Laboratory (APL) Johns Hopkins University Whiting School
Angelina Boampong, Project Manager, Johns Hopkins Applied Physics Laboratory (APL)

Building a collaborative organization is no small task, especially for a large, diverse organization like the Johns Hopkins APL. Building a truly collaborative organization involves not only buy-in from upper management and the introduction of new technologies, but also participation from the grass roots and a fundamental shift of organizational culture and policies. Hear about APL’s knowledge sharing program, its critical success factors for collective success. They discuss enterprise search: bringing experts and content to light in SharePoint, moving team collaboration to the next level of innovation and community, tapping into the creative spirit, metrics, and measuring business performance.

C304: Connecting People to People
3:00 p.m. - 3:45 p.m.
Saroniel Torres, Knowledge Management Change Management Manager, Grant Thornton LLP
Donna Snaidauf, Senior Associate, Grant Thornton LLP
Tom Gilmartin, Manager of Enterprise Social Business and Knowledge Management, The Vanguard Group
Eric Ziegler, Enterprise 2.0 Program Manager, The Vanguard Group
Melinda J. Bickerstaff, Senior Principal, Accenture Federal Services

Many companies realize the value of internally connecting employees through KM practices and technology, not only to match the right skills and experience with existing and potential clients, but to increase knowledge sharing and encourage teamwork and collaboration. This fast-paced session looks at three different examples. Torres demos the firm’s custom-designed people search capability to collaborate across departments and find the best talent for a given client or project, a key strategic driver for Grant Thornton. Vanguard speakers share how communities of practice and their platform are empowering a growing global company by connecting people to people, people to content, and content to content. Bickerstaff shares results from third-generation KM efforts that focus on connecting people and facilitating collaboration, including the game-changing societal shifts that helped shape the efforts.

Closing Keynote
12:00 a.m. - 11:59 p.m.
10 Things KMers Can Learn From Angry Birds
4:00 p.m. - 4:45 p.m.
Daniel W. Rasmus, Founder & Principal Analyst, Serious Insights

Daniel W. RasmusColorful and fun, our closing keynote speaker and futurist discusses lessons learned from various activities. He then uses scenario-based work and other research to discuss what the future of KM could be under different social, economic, political, and technological circumstances. Be prepared to hear why good ideas don't become viral, and be inspired to think of KM in new and different ways.

Program Table of Contents

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