Tuesday, November 17, 2009

Track A - Actionable Strategies For Knowledge-Sharing
Moderator: Cindy Hill, Manager, Research Library, Federal Reserve Bank of San Francisco

This track is filled with practical and implementable strategies for knowledgesharing in any organization. It features KM thought leaders and practitioners who share their insights and spark ideas for application in your environment.

Opening Keynote: Resetting the Enterprise With 2.0 Collaborative Tools
8:45 a.m. - 9:45 a.m.
Andrew McAfee, Principal Research Scientist, Center for Digital Business, MIT Sloan School of Management and Author, Enterprise 2.0

Andrew McAfeeToday, Enterprise 2.0 is more than a buzzword. Learn how it is transforming collaboration from the man who coined the term. A social media consumer, HBS professor, MIT research scientist, and author, McAfee focuses on how emergent social software platforms are benefiting enterprises, and how smart organizations and their leaders are making effective use of them to share knowledge, inspire innovation, and enable decision making. He shares strategies, stories, and real-world examples of successful enterprise collaboration using 2.0 tools. His insights will help you reset your enterprise to deal with turbulent times.

From Birth to Billions: The Life Story of Google Enterprise Search
9:45 a.m. - 10:00 a.m.
Cyrus Mistry, Enterprise Product Manager, Google

This talk examines the state of Google’s Enterprise Search business, highlighting the origins of the iconic yellow box and the way the product and business search market has evolved over the past decade. Mistry highlights the challenges facing enterprises and providers of business search technology, as well as possible solutions and case studies of companies and organizations leading the way in search innovation.

Coffee Break
10:00 a.m. - 10:30 a.m.
A101: KM Insights & Actions
10:30 a.m. - 11:15 a.m.
Stan Garfield, Knowledge Manager, Author Implementing a Successful KM Programme; Founder, SIKM Leaders Community

Filled with tips, tricks, and nuggets of knowledge from a long-time KM practitioner at Digital, Compaq, HP, and Deloitte, this session is guaranteed to give you many take-aways for immediate implementation within your organization. Discussions and illustrations include collect content, connect people; try things out, iterate and improve; lead by example, model behaviors; set goals, recognize and reward; tell your stories, get others to tell theirs; use the right tool for the job, build good examples; enable innovation, support integration; openly include, span boundaries; prime the pump, ask and answer questions; network, pay it forward; let go of control, encourage and monitor; just say yes, be responsive; meet less, deliver more.

A102: Actionable Strategies for Increasing Knowledge-Sharing
11:30 a.m. - 12:15 p.m.
Dr Nancy Dixon, Principal Researcher, Common Knowledge Associates

This session focuses on different ways for enterprises to address knowledge sharing.  Dixon discusses building relationships, designing spaces (physical and virtual) that encourage conversation, developing and practicing conversation skills, building knowledge sharing into the workflow, and leadership support of the knowledgesharing message. She shares examples of successful practices in different types of organizations, highlights tips for increasing knowledge sharing in your organization, and provides insights for improving organizational life and productivity.

Attendee Lunch
12:15 p.m. - 1:15 p.m.
A103: Resetting Focus on Knowledge-Sharing
1:15 p.m. - 2:00 p.m.
Angela Bowie, Director, Ernst & Young Center for Business Knowledge Deployment, EY

The mid-1990s saw a knowledge-sharing culture at E&Y that guided behaviors, activities, and goals and was viewed as a competitive advantage. Nearly 15 years later, the organization has grown and evolved, and while the knowledge-sharing culture still exists, it is time to energize the culture and take advantage of the intellectual capital of peers around the world to deliver the greatest value to clients. This presentation shares new E&Y strategies; looks at how they are identifying, aligning with, and monitoring metrics that matter; how they are incenting greater, more consistent, and broader knowledge sharing; enabling collaboration technologically, behaviorally (including learning), and with key processes; and repositioning the image of knowledge using marketing, communications, and advocacy behaviors at all levels. Efforts are co-developed with business units
(you will hear from at least one business manager) and focus on tying knowledge sharing and knowledge use to daily work methodologies, tasks and behaviors of our client-serving staff allowing the development of peoples’ skills and competencies, and enabling them to work more productively and smarter.

A104: KM: Leading People & Meeting Enterprise Business Objectives
2:15 p.m. - 3:00 p.m.
Terrie J Rollins, Senior Associate, Defense IT, Collaboration Solutions Lead, Booz Allen Hamilton
Michael Novak, Executive Director, Maryland Performance Excellence AwardsProgram

KM has traditionally been associated with content, records, or document management.  However, given our current economic climate and projected retirement of key workers, the ability to capture and transfer the knowledge and expertise amassed is critical. This session focuses on winning enterprise strategies used at BAH and client organizations and illustrates with case studies of specific applications and experiences. Speakers review best practices in which organizations have successfully employed knowledge and KM to achieve world-class status, as well as those not-so-best practices in which organizations have failed to capitalize on knowledge and KM and achieved less-than optimal outcomes. They present an executive’s toolkit for using knowledge and knowledge-based solutions to strategically manage human capital, organizational change, and enterprise transformation. They also share insights for dealing with the retirement tsunami using a manager’s toolkit for systematically and proactively retaining the knowledge and other competencies of the departing Baby Boomers.

A105: The Future Knowledge Workforce
3:15 p.m. - 4:00 p.m.
Daniel W. Rasmus, Founder & Principal Analyst, Serious Insights
Dr. Cindy Gordon, CEO, Helix Commerce

Speakers paint a compelling vision of the future knowledge innovation highway. They go beyond the Gen X, and Y (Millennial) vision to look into the “virtuals” the first generation that has been socialized in virtual worlds from WebKinz, Club Penguin, Habbo Hotel, etc.—and the impacts this will have on the generational divides. Practical ways of influencing educational needs, as well as enterprise strategies, are highlighted as the solutions for knowledge worker evolution are considered.

A106: Making KM Stick & the Tools to Do So
4:15 p.m. - 5:00 p.m.
Phil Harms, Knowledge Access, Sharing & Innovations, KM, MetLife
Robert Burns, Manager, Knowledge Management, MetLife
Jon Husband, Techno-Anthropologist, Wirearchy

The need for KM in today’s environment is undeniable. And yet due to budget, staffing, or a host of other issues, some companies have a hard time making it “stick.” KM proponents deliver great tools that test well but don’t get used. Speakers share MetLife’s successful approach to infusing the business with KM elements by learning the strategic initiatives/projects of the business and integrating KM elements into those initiatives/projects. This approach has pressed KM to the forefront and taken the MetLife KM team from consulting for the Benefit Services Organization’s 650 employees, to managing KM operations for MetLife’s Institutional Business unit of 6,300 employees. After discussing how to make this strategy work, they review the tools used, challenges and successes, and some high-impact/low-cost elements developed. Continually expanding the KM platform to keep up with the changing initiatives of the business is the best way to guarantee success in using this strategy.

Welcome Reception
5:00 p.m. - 7:00 p.m.

Join your friends and colleagues on Tuesday, November 17 to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Track B - KM Processes & Practices
Moderator: Rebecca Jones, Director Branch & Neighbourhood Services, Brampton Library Dysart & Jones Associates

Learning, changing, innovating, monitoring, and measuring—all challenging practices in any organization. Hear about processes and experiences from our knowledgeable practitioners and learn how to add value in your organization through lessons learned, change management, risk management, and innovation.

Opening Keynote: Resetting the Enterprise With 2.0 Collaborative Tools
8:45 a.m. - 9:45 a.m.
Andrew McAfee, Principal Research Scientist, Center for Digital Business, MIT Sloan School of Management and Author, Enterprise 2.0

Andrew McAfeeToday, Enterprise 2.0 is more than a buzzword. Learn how it is transforming collaboration from the man who coined the term. A social media consumer, HBS professor, MIT research scientist, and author, McAfee focuses on how emergent social software platforms are benefiting enterprises, and how smart organizations and their leaders are making effective use of them to share knowledge, inspire innovation, and enable decision making. He shares strategies, stories, and real-world examples of successful enterprise collaboration using 2.0 tools. His insights will help you reset your enterprise to deal with turbulent times.

From Birth to Billions: The Life Story of Google Enterprise Search
9:45 a.m. - 10:00 a.m.
Cyrus Mistry, Enterprise Product Manager, Google

This talk examines the state of Google’s Enterprise Search business, highlighting the origins of the iconic yellow box and the way the product and business search market has evolved over the past decade. Mistry highlights the challenges facing enterprises and providers of business search technology, as well as possible solutions and case studies of companies and organizations leading the way in search innovation.

Coffee Break
10:00 a.m. - 10:30 a.m.
B101: Cutting the Cost of Not Knowing: Lessons Learned Systems That Work
10:30 a.m. - 11:15 a.m.
Darcy Lemons, Senior Advisor, Advisory Services, APQC

Lessons captured or lessons learned? What is it worth to avoid a mistake? How many times does an organization have to learn the same lesson? Even a rough estimate of the costs in lives and dollars in an organization shows how valuable an effective lessons-learned process can be. What prevents organizations from optimizing and reusing these valuable lessons to reduce risks, lessen costs, minimize reinvention, and improve key business processes? The very name of this knowledge-sharing approach implies that knowledge is being reused—that each lesson drives an action designed to improve a policy, procedure, process, or practice for future users. Unfortunately, this is often not the case. Many organizations have lessons learned processes in place, but most admit that what they actually have are lessons that have been captured but not yet applied. Hear the
results of a recent APQC benchmarking study on lessons learned strategies and processes including examples from three best-practice organizations—Credit Suisse, U.S. Army ARDEC, and U.S. Army Center for Lessons Learned (CALL).

B102: Lessons Learned: Capturing Knowledge & Increasing Business Value
11:30 a.m. - 12:15 p.m.
Tracy Conn, Learning Officer and Assistant Vice President, Federal Reserve Bank of Cleveland
Kathy Valderrama, Project Manager, Knowledge Management, Federal Reserve Bank of Cleveland

Looking to increase the business value of KM activities, more effectively capture the tacit knowledge of your organization, or better understand the relationship between knowledge sharing and organizational learning? This session focuses on how lessons learned by organizations can be captured, shared as nuggets of knowledge, and their value measured. Conn and Valderrama discuss a process used to train new hires using lessons learned that seasoned employees have assisted in capturing by incorporating these lessons into the overall training curriculum through a knowledge assessment. By recognizing the synergies between knowledge sharing and learning, the bank has created an innovative and successful process that helps new hires develop the knowledge they need in a shorter amount of time.

Attendee Lunch
12:15 p.m. - 1:15 p.m.
B103: Measuring, Monitoring, & Managing Risk: A KM-Based Approach
1:15 p.m. - 2:00 p.m.
Dave Pollard, CKO (retired), Ernst & Young; Chartered Accountants of Canada Director, Group Pattern Language Project

Business executives, in two recent surveys, listed risk management as their top strategic priority. Knowledge leaders can play a critical role in helping their organizations identify, monitor, mitigate, adapt to, and track the key strategic risks facing their organizations. Pollard outlines the widely used COSO risk model and explains how KM can powerfully support enterprise risk management.

B104: Knowledge Sharing using Social Media Tools in the Enterprise
2:15 p.m. - 3:00 p.m.
Gordon Vala-Webb, Principal, Building Smarter Organizations Board member, International Association of Innovation Professionals

People already share knowledge within the enterprise. If you want people to share more, or with different people (or both) you're going to have to make it either really easy for them, or really important to them (or preferably both). Hear how microblogging is >being used in the enterprise and about other social media tools to connect people, enhance knowledge sharing, and enable collaboration.

B105: Changing/Resetting the Enterprise With PKM & Social Software Tools
3:15 p.m. - 4:00 p.m.
Eric Mack, Founder & President, ICA
Allan Crawford, California State University, Northridge & AC Consulting
Steve Barth, Assistant Professor, Iovine and Young Academy for Arts, Engineering and the Business of Innovation, University of Southern California Reflected Knowledge Consulting
Stan Garfield, Knowledge Manager, Author Implementing a Successful KM Programme; Founder, SIKM Leaders Community
Jim McGee, Managing Director, New Shoreham Consulting
Dave Pollard, CKO (retired), Ernst & Young; Chartered Accountants of Canada Director, Group Pattern Language Project
Jon Husband, Techno-Anthropologist, Wirearchy

How do you implement personal knowledge management (PKM) for yourself and your organization? What might a PKM program in your organization look like, and how can it leverage social networking tools? What are the keys to promoting PKM to leadership and to getting people to actually practice it? This panel shows how individuals and organizations are successfully implementing and gaining value from a PKM strategy that includes social networking tools. They discuss the technologies and the processes as well as change management strategies being employed to make these programs successful.

B106: Innovation in a Knowledge Economy: Case Studies
4:15 p.m. - 5:00 p.m.
Kiho Sohn, Chief Knowledge Officer, Pratt & Whitney Rocketdyne
Peter Andrews, Consultant & Author, Innovation Passport

Products and services in the knowledge economy are driven by speed, cost-savings and new revenue-generation opportunities. This talk presents successful case studies in innovation, and knowledge management for new innovations. Sohn discusses Pratt & Whitney Rocketdyne's practices and experiences with innovation. Andrews provides examples of innovation at IBM and case studies from other organizations.

Welcome Reception
5:00 p.m. - 7:00 p.m.

Join your friends and colleagues on Tuesday, November 17 to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Track C - Enterprise 2.0
Moderator: Pam Strayer, Strayer & Co

Enterprise 2.0 is how we are referring to organizations embracing new technologies to achieve business objectives—using emergent social software platforms. Hear from an experienced group of practitioners and evangelists, and pick up lots of strategies, insights and tips for more productive and effective workflows and organizations.

Opening Keynote: Resetting the Enterprise With 2.0 Collaborative Tools
8:45 a.m. - 9:45 a.m.
Andrew McAfee, Principal Research Scientist, Center for Digital Business, MIT Sloan School of Management and Author, Enterprise 2.0

Andrew McAfeeToday, Enterprise 2.0 is more than a buzzword. Learn how it is transforming collaboration from the man who coined the term. A social media consumer, HBS professor, MIT research scientist, and author, McAfee focuses on how emergent social software platforms are benefiting enterprises, and how smart organizations and their leaders are making effective use of them to share knowledge, inspire innovation, and enable decision making. He shares strategies, stories, and real-world examples of successful enterprise collaboration using 2.0 tools. His insights will help you reset your enterprise to deal with turbulent times.

From Birth to Billions: The Life Story of Google Enterprise Search
9:45 a.m. - 10:00 a.m.
Cyrus Mistry, Enterprise Product Manager, Google

This talk examines the state of Google’s Enterprise Search business, highlighting the origins of the iconic yellow box and the way the product and business search market has evolved over the past decade. Mistry highlights the challenges facing enterprises and providers of business search technology, as well as possible solutions and case studies of companies and organizations leading the way in search innovation.

Coffee Break
10:00 a.m. - 10:30 a.m.
C101: Enterprise 2.0: Collaboration, Productivity, & Value
10:30 a.m. - 11:15 a.m.
Jerome Nadel, SVP, User Experience, Sagem Wireless

Want to see the best in Enterprise 2.0 and how it organically facilitates collaboration and productivity? Nadel uses leading industry case studies to describe the evolution of intranets, best practices today, and what to expect tomorrow. He provides guidelines, both in design and process that enhance intranet and application usage, collaboration, and measurable effectiveness.

C102: Usability Methods for Intranets
11:30 a.m. - 12:15 p.m.
Jason Richardson, User experience analyst, EY

This session focuses on how a global organization applied a series of usability studies to modify the corporate intranet to integrate Web 2.0 applications without losing the proven value of the current design. It discusses how the user experience team developed and tested prototype designs and found value in iterative prototype remote lab testing. It shares the look and feel as well as the functionality of the EY intranet, three prototypes, overview of the EY usability methodology, lessons learned, and the results of a focus group study conducted on the final product.

Attendee Lunch
12:15 p.m. - 1:15 p.m.
C103: Tools for Enterprise Success
1:15 p.m. - 2:00 p.m.
Len Devanna, Web Strategist, EMC Corporation

People are the core of any organization and are successful when they have the tools that enable collaboration, sharing, and streamlined operations. This session describes intranet and social media strategies, tools and practices that have transformed the culture of one enterprise. Included are lots of tips and ideas for how you can apply these strategies, tools and practices within your own organization.

C104: Intranets 2.0
2:15 p.m. - 3:00 p.m.
Toby Ward, CEO, Prescient Digital Media

This session shares key findings, trends, leading case studies and insights on intranet best practices by an experienced intranet consultant and author of Finding ROI, a study conducted on intranet return on investment.  See lots of examples of intranet sites from different organizations.

C105: Unleashing the Power of Human Capital With E2.0
3:15 p.m. - 4:00 p.m.
Erik Johnson, General Manager, cubeless, Sabre Holdings
Leslie Schultz, Sr Director, QUEST & Knowledge Transfer, Informatics, Premier, Inc.
Lisa Leonard, Sr. VP and Co-Founder, StreetSmarts, Inc.

When done right, a company’s intranet or portal can unify employees, enhance a brand, cultivate a culture, boost internal communications reach, share knowledge, and increase staff productivity.  Johnson discusses enterprise social networking best practices and illustrates their engagement, usage and returns to the enterprise. Schultz and Leonard discuss how Premier achieves its mission, “to analyze and share knowledge nationwide to improve the health of communities,” by sharing clinical knowledge and experience across 1,700 not-for-profit member hospitals and health services experts. Its portal has helped members ensure the reliable delivery of high-quality care while still reducing costs.

C106: Enterprise Solutions: Client Case Studies
4:15 p.m. - 5:00 p.m.
Diane Burley, CEO, Burley Associates
William Amurgis, Manager, intranet strategy, Corporate Communications, American Electric Power

Burley discusses intelligent content management and methods of connecting the right information to the right audience through improved workflow. She presents case studies of how some of the world's largest information producers have streamlined production, eliminated painful tasks to increase productivity, revenues and job satisfaction. Amurgis showcases AEP's innovative intranet, including a recent project that has identified upwards of $8 million in company savings. Hear how this was developed in-house, within tight budgets.

Welcome Reception
5:00 p.m. - 7:00 p.m.

Join your friends and colleagues on Tuesday, November 17 to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Program Table of Contents

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