Wednesday, November 1st

Track A - Information & Knowledge Flows
Moderator: Patti Anklam, Principal Consultant Net Work & Author, NetWork, Net Work
It’s no simple task finding ways to improve or streamline the flow of information and knowledge in any organization and unlocking its value to stimulate innovation. But today’s visualization, networking analysis, and other tools make that goal attainable. Gain insights and techniques from our experienced speakers.
Innovative Enterprises: Leaders’ Visions & Stories
9:00 a.m. - 10:00 a.m.
Dave Snowden, Chief Scientific Officer, Cognitive Edge University of Wales TSD
Dr. Cindy Gordon, CEO, Helix Commerce

Leaders in the field describe one strategy, one tool, and one innovative organization in action. Hear experienced storytellers capture their visions and insights in vibrant, information-rich stories.

Networking Break — A Chance to Visit the Exhibits
10:00 a.m. - 10:30 a.m.
A201: Contextualizing Information for Innovative KM
10:30 a.m. - 11:15 a.m.
Oz Benamram, Chief Knowledge Officer, White & Case LLP

  Innovative technologies are impacting the KM landscape to solve business needs. Learning from the online retail experience, Morrison & Foerster’s “AnswerBase” KM platform provides a simple, comprehensive search method to find answers across many firm databases and to locate experienced colleagues. This session discusses the use of an enterprise KM platform that offers context to support actions.

A202: Unlocking the Value of Information
11:30 a.m. - 12:15 p.m.

Enterprise search projects aim to unlock the full value of information, but often fail to live up to lofty expectations. The problem? There’s often a disconnect between user experience and findability. This session focuses on search best practices and the latest academic research into how humans actually behave when seeking important information. Get some new insights and user experience tips to make your organizational information more accessible and valuable within the enterprise.

Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. - 1:30 p.m.
A203: Adding Meaning & Value to Information
1:30 p.m. - 2:30 p.m.
Dave Pollard, CKO (retired), Ernst & Young; Chartered Accountants of Canada Director, Group Pattern Language Project

This session focuses on the tools available to add meaning and value to information for faster decision making and better understanding. Pollard talks about 12 new tools that enable information professionals to distill and make information more meaningful, such as visualizations, mind maps, stories and cultural anthropology observation tools.

Networking Break — A Chance to Visit the Exhibits
2:30 p.m. - 3:00 p.m.
A204: Improving Knowledge Flows with ONA
3:00 p.m. - 3:45 p.m.
Maureen Hammer, Knowledge Management Officer, Virginia Department of Transportation

The Virginia Department of Transportation’s KM Division uses network ties to support its endeavors to capture, organize, and share critical institutional knowledge. It uses organizational network analysis (ONA) to determine how employees connect, how knowledge flows across the organization, to identify high performers, as well as to identify critical knowledge repositories. Understanding how employees connect and share knowledge and identifying who knows what supports leadership in change management processes; in constructing teams to address challenges, issues and opportunities; and in ensuring that critical information is disseminated.

A205: Visualization
4:00 p.m. - 5:00 p.m.
Brian Chadbourne, CEO, Groxis
Catherine van Zuylen, Senior Director of Product Management, Inxight

This session illustrates the ease with which visualization tools can represent a myriad of data for quick understanding and decision-making. Speakers use client case studies to show the dramatic effects of using visualization tools.

COMMUNITIES OF INTEREST
5:00 p.m. - 6:00 p.m.

Join your colleagues in the Registration Area at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees..

Track B - Knowledge Sharing & Exchange
Moderator: Stephanie A Barnes, Chief Chaos Organizer, Missing Puzzle Piece Consulting Knoco Canada
Practitioners are using many tools and techniques to enhance knowledge sharing and exchange within their organizations. Hear stories of success and lessons learned about communities, knowledge portals, and retaining knowledge.
Innovative Enterprises: Leaders’ Visions & Stories
9:00 a.m. - 10:00 a.m.
Dave Snowden, Chief Scientific Officer, Cognitive Edge University of Wales TSD
Dr. Cindy Gordon, CEO, Helix Commerce

Leaders in the field describe one strategy, one tool, and one innovative organization in action. Hear experienced storytellers capture their visions and insights in vibrant, information-rich stories.

Networking Break — A Chance to Visit the Exhibits
10:00 a.m. - 10:30 a.m.
B201: Tribal Knowledge: Engineers Share Knowledge
10:30 a.m. - 11:15 a.m.
Paulette DeGard, Knowledge Strategist, The Boeing Company

This session looks at how an organization has gone about capturing and disseminating tribal knowledge and sharing it with current and future employees. It focuses on how an engineering group learned to share well with others. It covers the methodology and processes used to capture and disseminate past, present, and future knowledge to reduce errors and waste within their work environment. Filled with many examples, this practical, effective strategy for enabling knowledge sharing could be used in your organization.

B202: Leading at the Edge: Communities Transforming Practices
11:30 a.m. - 12:15 p.m.
Eric Sauve, VP, Corporate Development, NewsGator Technologies

Innovation, lifelong learning, and quicker decision making are driving the Army and other U.S. government agencies to adopt CoPs. Moving from a more hierarchical KM approach to a user-centric and peer-to-peer (P2P) approach is changing business process and IT requirements. This session examines the need for a bottom-up approach to CoPs, discusses the organizational benefits, and illustrates best practices for a P2P approach to CoP implementations using real-life examples from the Army and other government agencies.

Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. - 1:30 p.m.
B203: Knowledge Portal
1:30 p.m. - 2:30 p.m.
Larry Chait, Managing Director, Chait and Associates, Inc

Arthur D. Little, Inc., the international management-consulting firm, was an early adopter of enterprise KM. It implemented a multifaceted environment to leverage the organization’s global knowledge, encompassing repositories, expertise management, after-action reviews, collaboration, and communities of practice. As chief knowledge officer, Larry oversaw the design, development, and implementation of the firm’s multimillion-dollar KM initiative. This session highlights the story of the ADL Knowledge portal — its rationale, development, implementation, operation, accomplishments, deficiencies, key success factors, and lessons learned. It looks at how one portal’s scope accomplished so much so quickly and so effectively.

Networking Break — A Chance to Visit the Exhibits
2:30 p.m. - 3:00 p.m.
B204: Learning Expertise: How to Retain the Real Knowledge of Retiring Staff
3:00 p.m. - 3:45 p.m.
Richard McDermott, President, McDermott Consulting Henley Business School

The knee-jerk reaction to knowledge loss is to document master practitioners’ knowledge in presentations, manuals or videotaped interviews. While this captures some specific knowledge of systems and procedures, it fails to capture the jewel of master practitioners’ knowledge: their expertise. This talk describes a radically different approach to knowledge retention based on the research on learning expertise. Expertise is the intuitive capability to use experience and knowledge to solve problems and see opportunities. Expertise resides in what master practitioners pay attention to, their ability to recognize patterns, and think knowledgeably, creatively and deeply about a domain. Experts typically cannot directly articulate their expertise so it cannot be captured in databases or transferred through documented reflections, but it can be learned. This talk describes what it really takes to leverage expert knowledge throughout the organization and what it takes to get that expertise actually used by others.

B205: KM 2.0 in Action
4:00 p.m. - 5:00 p.m.
Ted Graham, COO, Operator, Inc. HotSpex

This case study focuses on how to incorporate new social media tools such as blogs, tagging, and social networking to inspire ideas, find expertise, engage employees and clients while still integrating with existing intranets and KM processes.

COMMUNITIES OF INTEREST
5:00 p.m. - 6:00 p.m.

Join your colleagues in the Registration Area at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees..

Track C - Managing Content: Tools & Cases
Moderator: Richard Geiger, Information & News Consultant
Managing the sheer volume of content in different formats and locations is a challenge for any enterprise, but especially those who want to share and exchange information and knowledge. This track includes discussions on content integration networks, taxonomies, and faceted navigation, as well as tools for organizing and managing content.
Innovative Enterprises: Leaders’ Visions & Stories
9:00 a.m. - 10:00 a.m.
Dave Snowden, Chief Scientific Officer, Cognitive Edge University of Wales TSD
Dr. Cindy Gordon, CEO, Helix Commerce

Leaders in the field describe one strategy, one tool, and one innovative organization in action. Hear experienced storytellers capture their visions and insights in vibrant, information-rich stories.

Networking Break — A Chance to Visit the Exhibits
10:00 a.m. - 10:30 a.m.
C201: Taxonomies in Context and in Action
10:30 a.m. - 11:15 a.m.
Tom Reamy, Chief Knowledge Architect, KAPS Group, USA

According to the Gartner Group, 70% of companies that undertake an unstructured content management initiative this year will fail – due to an under investment in taxonomy development. On the other hand, many companies will jump on the taxonomy bandwagon and spend a lot of time developing an elegant taxonomy that solves no essential business needs. This session looks at how to approach taxonomy development and utilization with an enterprise perspective that avoids both failure paths. It looks at how taxonomies can benefit a broad range of initiatives and applications from content management, search, and portals to text mining and expertise location.

C202: Content Integration Networks
11:30 a.m. - 12:15 p.m.
Jayne Dutra, Consultant, Information Management for the Arts California State University, Fullerton

This session looks at how targeted content delivery through portals or dashboards can be designed using attributes about people, places, and things. It combines KM, metadata, and semantic Web technology into a suite of services to provide business value across the organization. The session presents real examples from NASA’s Jet Propulsion Lab.

Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. - 1:30 p.m.
C203: Successful Content Stories
1:30 p.m. - 2:30 p.m.
Anna Convery, SVP Marketing & Product Management, Nexidia, Inc.
Steve Stennett, Vice President, Tower Software

This session details powerful case studies of enterprises harnessing their content. Each content solution supplier shares the challenges, experiences, and lessons learned from client applications including both text and audio applications.

Networking Break — A Chance to Visit the Exhibits
2:30 p.m. - 3:00 p.m.
C204: Using ONA as a Tool in Content Management
3:00 p.m. - 3:45 p.m.
Seth Earley, CEO, Earley Information Science & Editor, Data Analytics, IT Professional Magazine

Organizational network analysis (ONA) is a relatively new tool used in understanding knowledge flows. This session discusses how ONA can be used not only as a diagnostic tool in assessing gaps in an organization’s content processes but also as a way to monitor improvement and progress during the life of a project. It reviews a content management strategy project that used ONA at the start and during the life of the project to measure how well the project was meeting its goals. Get an understanding of how ONA can be used in content and knowledge management projects to develop baseline metrics, to get a picture of process disconnects, and to focus interventions to remediate problems. This session features lots of good tips and practical methods for running ONA in conjunction with content management projects.

C205: Top Tips for Enterprise Content Management
4:00 p.m. - 5:00 p.m.
Martin White, Managing Director, Intranet Focus Ltd, UK
Seth Earley, CEO, Earley Information Science & Editor, Data Analytics, IT Professional Magazine
Tom Reamy, Chief Knowledge Architect, KAPS Group, USA
Jayne Dutra, Consultant, Information Management for the Arts California State University, Fullerton

Drawing on years of experience as consultants and practitioners, our panel of speakers present key strategies and tips for managing content in any enterprise. Hear their secrets and gain useful insights for your CM practice.

COMMUNITIES OF INTEREST
5:00 p.m. - 6:00 p.m.

Join your colleagues in the Registration Area at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees..

Governance and Maintenance
Moderator: Craig St. Clair, Principal Consultant, Enterprise Knowledge LLC
Once the intranet project is launched, maintenance and governance programs need to kick into high gear to ensure ongoing viability. Attend this
conference track to ensure the launch isn’t the only successful part of your intranet effort.<
Innovative Enterprises: Leaders’ Visions & Stories
9:00 a.m. - 10:00 a.m.
Dave Snowden, Chief Scientific Officer, Cognitive Edge University of Wales TSD
Dr. Cindy Gordon, CEO, Helix Commerce

Leaders in the field describe one strategy, one tool, and one innovative organization in action. Hear experienced storytellers capture their visions and insights in vibrant, information-rich stories.

Networking Break — A Chance to Visit the Exhibits
10:00 a.m. - 10:30 a.m.
IA201: Intranet Team Structure, Services, Processes
10:30 a.m. - 11:15 a.m.
Christine Carron, Associate Director, Knowledge & Innovation Networks, Biogen Idec

As intranets grow and mature, their management and maintenance requirements change accordingly. Carron discusses how the Biogen Idec's intranet team has evolved to keep pace with the needs of the organization. Key themes that will be discussed, in context of a maturing intranet, are: team structure and roles, intranet governance, and strategic shifts in services and processes.

IA202: Urban Planning for the Corporate Web: Fighting Sprawl
11:30 a.m. - 12:15 p.m.
Kevin Hannon, Principal and Founder, InfoCurators, LLC

Web sprawl is a condition that occurs when a corporate intranet is developed with little or no centralized planning and/or governance. Unchecked growth in the size and number of intranets, lack of design and navigation standards between intranets, and lack of a corporate or enterprise wide view are typical manifestations of sprawl. In this session, Kevin Hannon discusses various methods to tame Web sprawl, all centering on solid governance and planning to assure that the overall intranet community will be developed in a way that manages growth.

Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. - 1:30 p.m.
IA203: Supporting Smart Organizations
1:30 p.m. - 2:30 p.m.
Supporting Smart Organizations
Harris Demel, Head - Web Properties Solutions, Royal Bank of Canada
Barbara Derbyshire, Manager, Content Management Services, Royal Bank of Canada
Tara Guerrero, Manager, Business Requirements & Analysis

This session focuses on the strategies and critical success factors for supporting knowledge exchange in a large organization. It discusses content management systems and enterprise search solutions for enabling all staff to find and share the information necessary to support key activities of the organization. It covers the necessity of solid standards, a good search engine and search methodology, and turning content into useful information to support knowledge sharing.

Networking Break — A Chance to Visit the Exhibits
2:30 p.m. - 3:00 p.m.
IA204: Managing a Global Team of Intranet Editors
3:00 p.m. - 3:45 p.m.
Managing a Global Team of Intranet Editors
Andrew Sinclair-Pearson, Head, Internet & Intranet Communications, Novartis

The days are long gone when you could rely on one or two people in your intranet team to deliver the goods consistently and on time. Now teams are faced with being multidisciplinary, expected to employ cross-functional working and embrace globalization. Our speaker describes how his intranet went from a handful of editors to over 140 global editors in the space of a year, how editors were empowered to write for the Web and have a better understanding of the stakeholders in the business, and how they gained the support of senior management.

IA205: Intranets, Internal Communication, & Organizational Change
4:00 p.m. - 5:00 p.m.
Intranets, Internal Communication, & Organizational Change
Linda Stoddart, Head, Dag Hammarskjöld Library & Chair, Task Force on Knowledge Sharing, United Nations
Jane McConnell, Digital Workplace Strategic Advisor, NetStrategy/JMC

How is the U.N. using their intranet to facilitate organizational change? Starting with the unique nature of the U.N. and the strategic communication challenges the organization faces today, the U.N.’s intranet, iSeek, has become a major tool to increase transparency between management and staff, facilitate communication between staff and management, and strengthen communities across duty stations. Speakers describe how they built a network of focal points at headquarters and in regional offices to ensure a global strategy for internal communications and then managed the expectations of senior management and focal points about content, roles, and relationships. The iSeek initiative has been a major factor in demonstrating the role of internal communications on public relations and external communication.

COMMUNITIES OF INTEREST
5:00 p.m. - 6:00 p.m.

Join your colleagues in the Registration Area at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees..

Search
Moderator: Nicole C. Engard, Vice President of Education, ByWater Solutions
Search remains a killer app with all the incumbent challenges in choosing the right technology, meeting user needs, and leveraging information assets. This track presents recent technology developments as well as smart choices for making search work.
Innovative Enterprises: Leaders’ Visions & Stories
9:00 a.m. - 10:00 a.m.
Dave Snowden, Chief Scientific Officer, Cognitive Edge University of Wales TSD
Dr. Cindy Gordon, CEO, Helix Commerce

Leaders in the field describe one strategy, one tool, and one innovative organization in action. Hear experienced storytellers capture their visions and insights in vibrant, information-rich stories.

Networking Break — A Chance to Visit the Exhibits
10:00 a.m. - 10:30 a.m.
IB201: Search Systems: An Integrated Continuum of Search Technologies
10:30 a.m. - 11:15 a.m.
Search Systems: An Integrated Continuum of Search Technologies
Bob Lewis, Chief Technologist for Knowledge Management, Lockheed Martin

Indices of keywords and phrases, taxonomy-based search engines, rule-based search engines, personalized semantics, or convergence and search divergence all describe various search approaches and technologies used today. Using examples, this presentation explains the workings of each of these approaches along with their strengths and weaknesses, the various ways that different search engines can be integrated into search systems, and the expanded capabilities and broadened semantic awareness that are possible. It then illustrates representative search systems by using new visualization and user interfacing techniques.

IB201: Folksonomies, Social Tagging, & Complexity Theory
11:30 a.m. - 12:15 p.m.
Folksonomies, Social Tagging, & Complexity Theory
Tom Reamy, Chief Knowledge Architect, KAPS Group, USA

There is lot of buzz currently about how folksonomies and social tagging are changing the world of tagging and categorization. Folksonomies do have certain advantages based on their collaborative processes. However, most folksonomies are just unstructured lists of keywords with little or no hierarchical structure or any other type of useful relationships. This session looks at a novel way to try to add structure to folksonomies without losing their collaborative and distributed advantages. Instead of someone imposing structure, the trick is to evolve structure using ideas from complexity theory.

Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. - 1:30 p.m.
IB203: Making Choices in Enterprise Search
1:30 p.m. - 2:30 p.m.
Making Choices in Enterprise Search
Stephen E. Arnold, Managing Director, ArnoldIT.com

Arnold's recent book highlights the myriad of choices that information professionals must make in putting together a search environment. Based on product tests and interviews with dozens of professionals engaged in enterprise search, this session shares the results of analysis and surveys of more than 30 products across 28 search vendors. It is designed to help enterprises make informed search technology strategies and buying decisions by detailing the strengths and weaknesses of enterprise search offerings. Come and get the facts and an opportunity to interact with the author.

Networking Break — A Chance to Visit the Exhibits
2:30 p.m. - 3:00 p.m.
IB204: Integrating Taxonomy & Search: Practices & Trends
3:00 p.m. - 3:45 p.m.
Integrating Taxonomy & Search: Practices & Trends
Wendi Pohs, Chief Technology Officer, InfoClear Consulting
Gary Carlson, Principal Taxonomist, Factor

Enterprise search vendors are finally joining end users in recognizing the importance of combining taxonomies and search to get the most out of your content. Learn the current best practices for search/taxonomy integration for your intranet and for your external Web site. Speakers discuss ways to use your taxonomies for navigation, search results clustering, and query enhancement, and introduce several of the exciting new trends in search engine/taxonomy co-development. They also provide a list of taxonomy integration questions to ask your search vendor, so you “know before you go.”

IB205: Successful Search Stories
4:00 p.m. - 5:00 p.m.
Avi Rappoport, Search Quality and Relevance Consultant, Search Tools Consulting, Inc.
Robert Petrossian, Siderean Software
Eric Negler, Coveo
Miles Kehoe, Founder & President, New Idea Engineering

This session is filled with interesting case studies from our search solution suppliers. Each shares the challenges, experiences, and lessons learned from their client implementations.

COMMUNITIES OF INTEREST
5:00 p.m. - 6:00 p.m.

Join your colleagues in the Registration Area at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Grab a drink or a soda before you head for some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators.
A cash bar will be available. Open to all conference attendees..

Program Table of Contents

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