Wunker shares the results of 15 years of research that demonstrate clear patterns of where innovation is most fruitful and how it can change an industry. His talk explores unique ways to identify unmet needs, the implications of industry evolution, and principles for success across several categories of innovation.

Based on his experience in launching and leading knowledge management programs at Digital, Compaq, and HP, Garfield shares his insights on what works best. He covers the people, process, and technology components needed for a successful KM program, as well as governance, team roles, collaboration methods, communications, and working across organization boundaries.

This international panel of practitioners shares the critical success factors, tools, practices, and lessons learned for an active and successful KM initiative involving the capture, sharing, and reuse of knowledge. They provide examples and tips based on the experiences of their organizations.

Pfizer’s global R&D division is one of the world’s largest medical research institutions with an annual budget above $6 billion. Creating a new medicine takes on average $1.3 billion and 12–15 years of development. Building a knowledge-sharing organization is critical in this environment, and Hodgson shares successes and learnings in driving a more knowledge-enabled organization inside Pfizer’s research unit. He illustrates how they’ve integrated several approaches into a holistic package by using explicit knowledge assembly to parachute new drug leads into the development pipeline, and creating online collaboration communities to connect global teams of research scientists, sponsoring tacit and cultural change programs designed to promote knowledge sharing and re-use.

Wunker shares the results of 15 years of research that demonstrate clear patterns of where innovation is most fruitful and how it can change an industry. His talk explores unique ways to identify unmet needs, the implications of industry evolution, and principles for success across several categories of innovation.

With collaboration systems like Microsoft Sharepoint, Interwoven Worksite and IBM Workplace, teams can increase their productivity for project work. However, as team sites proliferate, enterprise information managers are wondering how to consolidate search for both team site and Intranet content, leverage existing taxonomies for the benefit of site creators and users, and synchronize enterprise taxonomies across all departments and team sites. This talk discusses three strategies that organizations are using to meet these challenges.

KM promises technologies to stimulate and extend learning and collaboration across distances, but virtual platforms such as discussion forums and knowledge repositories rarely achieve the critical mass to catalyze innovation. On the other hand, the intense and complex interactions of multiplayer game online environments are both more advanced and more productive than anything seen in the corporate world. While ethnographic and economic exploration in the new field of game studies show what makes games so compelling, new technologies are pointing to how game-based virtual spaces might influence both the operating systems and the work spaces of the future to make work time as engaging as playtime.

In this session, MindTouch and IBM will discuss how to reduce complexity, ease the adoption curve and improve the effectiveness of Knowledge Management, Search, and Discovery within your enterprise. The presentation will include specific customer case studies and technologies that range from capture to search that aid enterprises in improving the reusability of their company’s collective intelligence and knowledge.

Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Wunker shares the results of 15 years of research that demonstrate clear patterns of where innovation is most fruitful and how it can change an industry. His talk explores unique ways to identify unmet needs, the implications of industry evolution, and principles for success across several categories of innovation.

Once companies have identified industry-changing ideas, their biggest challenge often lies in commercialization. Wunker discusses proven techniques for overcoming internal roadblocks and neutralizing objections from external partners. He shows how to bring innovations to market quickly, inexpensively, and effectively.

This session presents a case study of CHI, a large, national hospital system with 68 hospitals and 44 long-term care facilities in 19 states and $6 billion in annual revenues, which has implemented a comprehensive KM strategy to leverage the value of operating a national system of healthcare providers. Filled with real-life examples, it describes CHI’s innovation strategy including innovative leadership as a core competency, improving knowledge transfer to increase CHI’s ability to produce more innovations day to day, and researching and developing innovation in strategic priority areas. Elliott shares the details of the challenges and benefits of building an infrastructure that promotes both an organic, continuous knowledge exchange on a broad array of topics (pull) and strategically focuses this exchange and resources on a set of specific strategic initiatives in order to optimize results (push). Both discuss methods for discovering, fostering, and celebrating innovation
through: cultivating and measuring the value of knowledge communities; providing blended learning opportunities that include best practice sharing, online learning, and people to people connection; and applying knowledge transfer and learning consulting resources to specific initiatives.

Innovation cannot depend only on serendipity. This session presents a number of cases of global and Brazilian organizations which pursued a very structured approach to foster new ideas and innovation projects. These initiatives were developed using a broad framework that covers strategic alignment, governance, change management, idea flows, and an idea management software. In all cases, tangible results were achieved. Specific measures covering participation of employees, process efficiency, and specific results were developed. Take away practical tips and solid strategies.

Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Wunker shares the results of 15 years of research that demonstrate clear patterns of where innovation is most fruitful and how it can change an industry. His talk explores unique ways to identify unmet needs, the implications of industry evolution, and principles for success across several categories of innovation.

Where is this field of intranets and portals going, not only technologically, but organizationally and culturally? This session covers the future of remote access and hand-held/mobile intranets, as well as a vision of intranets being the central nervous system of an organization and changing the way work is done.

It’s easy to like the idea of a portal, but what exactly are you getting? Despite consolidation, portal software remains a comparatively immature technology, with vendors and customers alike struggling to address chronic performance problems, usability shortcomings, and low adoption rates. Portal vendors target divergent use-cases, and no single platform excels across the broad spectrum of portal applications. This session looks at what the current use of portals is with reference to the hidden dangers. It covers making the business case, key portal areas, what you get, plus examples, weaknesses, and recommendations.

Teams who are charged with designing and implementing their organization’s intranet generally know that to build a successful intranet, they are supposed to talk to their users, find out what they want, keep the content fresh and relevant, avoid jargon and label their navigation clearly. But how do we actually do this work? What are the steps to go through? What standard methodologies can we draw on? Are there common mistakes we can avoid? And, most importantly, how can we make sure that the product we are creating actually contributes real value to our business? Using as a case study the overhaul of the Openwave corporate intranet, Mandel shares her handson methodology to attack these enterprise-specific problems head-on, including stakeholder interviews, card sorting, search log analysis, content audits, as well as commenting on the ratholes to avoid and other horror stories.

Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Wunker shares the results of 15 years of research that demonstrate clear patterns of where innovation is most fruitful and how it can change an industry. His talk explores unique ways to identify unmet needs, the implications of industry evolution, and principles for success across several categories of innovation.

Good information architecture (IA) design requires knowing your content and your users and how they make sense of things. This session provides real-life examples of using an IA methodology that focuses on users, including creating user personas, conducting task and content analysis, and mapping the content to the product life cycle. Find out how these techniques can help information architects more closely target the content users need. Speakers show how a user-centered approach to information architecture ensures increased reuse of content, high productivity among users, and a high user adoption rate of products.

Personalization capabilities in today’s portal software offer huge amounts of flexibility to match the right content with the right people. But what they don’t tell you is with all this flexibility comes the danger of making a real content and governance mess that is difficult to maintain and impossible for users to figure out. This session deconstructs the principals and tools of personalization, describes the links between user analysis and content delivery, and provides models of content analysis and modeling that will make it all work.

This session is filled with case studies and examples of working with user experience in a number of different intranets. It shares the successes and failures, as well as the lessons learned by organizations such as Manulife Financial, Atomic Energy of Canada Ltd., British Columbia Lottery Corporation, and Ontario Realty Corporation.

Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.