Tuesday, November 6, 2007

Welcome & Opening Keynote
Welcome & Opening Keynote: The Wisdom of Crowds
8:45 a.m. - 9:45 a.m.
James Surowiecki, Author The Wisdom of Crowds: Why the Many Are Smarter than the Few and How Collective Wisdom Shapes Business, Economies, Societies and Nations

Come hear the foremost authority on how to harness the collective wisdom of your organization for competitive advantage. Surowiecki describes systematic ways to organize and aggregate the intelligence available in your organization in order to arrive at superior decisions—often better than those that individuals would make, even if they are “experts.” His talk includes the theory and practice of “the wisdom of crowds” and is full of insights into how groups operate that are invaluable to business leaders. He offers practical methods for leveraging people and technology to learn what you need to know to make decisions that really serve the organization’s goals.

Track A - Interactive Thought-Leader KM Discussions

Join this interactive series of discussions with industry thought leaders. Share views with your colleagues and start meaningful conversations about key issues for knowledge sharing in the new enterprise.

Coffee Break
9:45 a.m. - 10:15 a.m.
A101: The Dynamics of Strategic KM
10:15 a.m. - 11:00 a.m.
Dave Snowden, Founder & CSO, Cognitive Edge

How do we make sense of a world of many voices? Can mass consultation improve real time decision support? How can we access the knowledge of our staff (and our partners and customers) on a real time basis, in the context of need? Current KM approaches have tended to focus on static capture of information, assuming that such repositories of information can be accessed and used by decision makers. Useful, but real time decision support and consultation is only just starting to become a reality. Snowden discusses recent work using narrative for battlefield KM and mass consultation in Government. He leads a discussion on how organizations can create coherence in the world of social computing, and engage their networks in active decision making; putting KM back on the strategic agenda.

A102: Organization Charts: Kiss Goodbye or Keep?
11:15 a.m. - 12:00 p.m.
Verna Allee, Founder, ValueNet Works and author, Value Networks & the True Nature of Collaboration

What happens to the organization chart in the age of networks? Allee discusses the perspective of organization charts as simply a resourcing model and organizing the work as a value network. Come and hear new ideas, issues/challenges, solutions, and lessons learned in creating the effective enterprise as a value network.

Lunch Break
12:00 p.m. - 1:15 p.m.
A103: Collaborative Networks & The New Enterprise
1:15 p.m. - 2:00 p.m.
Hubert Saint-Onge, CEO, SaintOnge Alliance & Co-Author of the forthcoming book, Beyond the Deal: A Revolutionary Framework for Successful Mergers & Acquisitions that Achieve Breakthrough Performance Gains

With the pervasive use of new technology, work now gets done through virtual tools, allowing unprecedented levels of interaction and collaboration. This new reality is having a radical impact on how organizations work, share knowledge and create value. As these networks become more and more prevalent, work no longer follows the vertical axes of the organization. The hierarchical structure is reinforced by the complementary strength of a “network structure.” While the former defines strategic direction, allocates resources, and orchestrates performance, the latter becomes the platform for capability building at both the individual and organizational levels. An effective knowledge platform becomes a built-in rudder for learning and for adapting the organization to changing conditions. Saint- Onge focuses on emerging forms of mass collaboration in organizations and how to develop and implement key practices to build the organization of the future so it can continuously adapt to its environment.

A104: Stop Trying to DO Things to People!
2:15 p.m. - 3:00 p.m.
David Gurteen, Director, Gurteen Knowledge

We have learned a great deal about KM these last few years, largely from the lack of appreciation of the central role of the individual and KM’s social nature. If I had to sum up the major lesson, it would be “We need to stop trying to do things to people and start to work with them!” We need to engage with people, to involve them in KM initiatives from the outset, to stop trying to incentivize and manipulate them and to start to work together more effectively. So just what are the problems and what needs to be done? Join the discussion!

A105: Social Tools & Knowledge Sharing
3:15 p.m. - 4:00 p.m.
Dave Pollard, CKO (retired), Ernst & Young; Chartered Accountants of Canada Director, Group Pattern Language Project
Siona van Dijk, Director of Communications, Zaadz, Inc.

Pollard shares success stories of how organizations have introduced Weblogs, wikis, instant messaging, desktop videoconferencing, just-in-time canvassing, RSS aggregators, “know-who” directories, and other social networking methods and tools to their budget-conscious organizations; the practical approaches used; and the secrets of their success. He focuses on 10 inexpensive ways to introduce your organization to social networking.

A106: The Knowledge Commons
4:15 p.m. - 5:00 p.m.
Richard McDermott, President, McDermott Consulting Henley Business School

A leading engineering company invested heavily in KM but professional staff were more flooded with information. With advanced computerization they created many more versions of documents and drawings and the engineers themselves did much of the document management. With globalization their projects became more complex, virtual and involved more people. As a result, the engineers spent more time at the computer searching for and sorting information, answering email, and participating in virtual meetings. Ironically, though more connected many felt isolated, pressed for time and overwhelmed, preparing for decisions at the last minute and forsaking good documentation for urgent issues. The company hadn’t calculated the cost managing complexity, connectivity, or information. This talk describes some unconventional steps organizations and individuals can take—not to manage this explosion of information—but to surf this flood of complexity, connections, and information.

Grand Opening Reception
5:00 p.m. - 7:00 p.m.

Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Track B - Knowledge Sharing, Transfer, & Retention

This series of sessions looks at the key issues involved in knowledge sharing, transfer, and retention, including knowledge capture, expertise location, decision making, and learning.

Coffee Break
9:45 a.m. - 10:15 a.m.
B101: Embedding KM into Work Processes
10:15 a.m. - 11:00 a.m.
Dori Ramsey, Director, Organization and Employee Development, Washington Gas
David Austin, Management Consultant PRTM & Co-Founder of Contextware, Inc., Contextware, Inc.
Tom Huckabee, Program Design & Development, Washington Group International
Kaye Atkins, Senior Information Analyst, Washington Savannah River Company

The first speakers focus on a KM approach at Washington Gas, which faces a workforce challenges in the upcoming decade when many of its seasoned, experienced utility industry employees will retire. They talk about creating a systematic method to identify the most critical work processes, assess the methods in place to capture and transfer knowledge related to these processes, and develop solutions when gaps are discovered. Our second speakers present a complete range of “cafeteria selection” knowledge capture and sharing solutions offered to internal operations clients. The “Interactive Knowledge Resources Cookbook” gives examples and recipes for subject matter experts and their managers to use in capturing and sharing their operational expertise and experiences.

B102: Improving Decision-Making: KM & Work Processes
11:15 a.m. - 12:00 p.m.
Stacy E. Land, Director of Performance Enhancement, Senior Medical Management, WellPoint & Author, Managing Knowledge-Based Initiatives: Strategies for Successful Deployment

The success (or failure) of an organization can only be understood in terms of the cumulative success (or failure) of the thousands of separate everyday decisions made by individuals and groups within the organization (and its customer and supply chain). And those decisions are only as good as the knowledge that guides them and the processes used to apply that knowledge. When you put decision making at the center of your KM effort, you get maximum traction for your KM and intranet efforts. Whether you’re in the public or private sector, this interactive session relates real-life examples from a KM practitioner and is filled with lessons learned and tips for applying these strategies and tools in your environment.

Lunch Break
12:00 p.m. - 1:15 p.m.
B103 & B104: Learning & Organizational Performance
1:15 p.m. - 3:00 p.m.
Jack Merklein, Director, Knowledge & Learning, Global Sales, Xerox
William (Stan) Boddie, Professor of Systems Management, U.S. National Defense University
Yair Dembinsky, VP Projects, Byon
Tracy Conn, Learning Officer and Assistant Vice President, Federal Reserve Bank of Cleveland
Todd Berardinelli, Project Manager, Federal Reserve Bank of Cleveland

Can organizations learn and improve? This double session brings together a number of perspectives and practices. Merklein discusses accelerating the learning curve using CoPs, increasing the rate of innovation, and accelerating profitable revenue growth. He provides tips on establishing and nurturing CoPs, engaging them to enhance corporate training, how expert networks can bolster both the CoP and the learning effort, and ways to measure success. Boddie discusses how communities of practice (CoPs) increase his organization’s capability to foster and institutionalize asynchronous learning while achieving its business objectives. Based on his rich experience with many KM initiatives, Dembinsky discusses adoption issues necessary to achieve real organizational learning, with practical tips that can help overcome major adoption barriers. Using a number of case studies and making good use of lesson learning processes and after-action reports, he describes the four elements needed in order to achieve organizational learning. Conn explains the e-learning strategy for examiners at the Federal Reserve, especially the examination simulator solution called The EIC Accelerator, which includes the integration of key behavioral models, real-time feedback mechanisms, allowing for trial and error, KM/knowledge transfer techniques, and more.

B105: Knowledge Sharing Roundtable
3:15 p.m. - 4:00 p.m.
Jonathan Wynn, Manager, Advanced Technology & Collaborative Services, Del Monte Foods
Miguel Rodriguez, Senior Product Manager, ASG

Wynn shares how Del Monte Foods streamlined a key business process leveraging on SharePoint technologies to make its Pet Products formula change process more efficient, and to serve as a model for new product development companywide. Using CM capabilities, it has automated product lifecycle processes, reduced time-to-market, and shortened the formula change process by 33 percent. An ASG-Mobius customer discusses how the Mobius content management solutions have enabled improved customer service and streamlined enterprise business processes through flexible and easily extensible knowledge capture, retention, and intuitive search and retrieval.    

B106: Starting a Chain Reaction: KM @ NRC
4:15 p.m. - 5:00 p.m.
Michael Kull, Agency KM Program Coordinator, Nuclear Regulatory Commission

The Nuclear Regulatory Commission was recently voted the best place to work within the federal government by an independent survey, and ranked No. 1 in knowledge management and leadership by OPM. This session tells the story of KM at NRC and shares successful management practices, lessons learned, and the vision of KM in the agency. Lots of insights and ideas to be harvested from this session!

Grand Opening Reception
5:00 p.m. - 7:00 p.m.

Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Track C - Enterprise Content Management (ECM)
Moderator: Alan Pelz-Sharpe, Research Director for Content Management & Collaboration, 451 Research

Content management is now a strategic thrust for organizations. This stream of sessions, sponsored by CMS Watch, looks at today’s landscape for content technologies, discusses building corporate strategies for ECM, including governance, and making it usable for all the enterprise. 

Coffee Break
9:45 a.m. - 10:15 a.m.
C101: Content Technologies Landscape: Industry Overview
10:15 a.m. - 11:00 a.m.
Alan Pelz-Sharpe, Research Director for Content Management & Collaboration, 451 Research

This session provides an overview of the current market for content technologies, with a particular focus on how it affects buyers and users of technology. The market is highly turbulent at the moment and buying known brands may not always be the right route to take. Our CMS Watch expert reviews the key vendors in the ECM space and suggests the best ways to ensure a wise investment in technology.

C102: Building a Corporate Strategy for ECM
11:15 a.m. - 12:00 p.m.
Alan Pelz-Sharpe, Research Director for Content Management & Collaboration, 451 Research
Marilyn Filbrun, Integration Services Manager, County of Marin
Santosh Nallapeta, Head, ECM Practice, Wipro

Many enterprise content management projects are, in fact, implemented at a departmental level. But what happens when a Global 2000 company tries to implement content management across the enterprise? Join our practitioners who have successfully led strategic, enterprise-wide ECM projects as they discuss what worked and what didn’t.

Lunch Break
12:00 p.m. - 1:15 p.m.
C103: Customer-Centric Content Management
1:15 p.m. - 2:00 p.m.
Ann Rockley, President, The Rockley Group, Inc.

Organizations create huge amounts of customer-facing content and are putting a lot of time and effort into managing their customer relationships; yet content is siloed and does not provide maximum value to customers because content is not easily discoverable, lacks consistency from one silo to another, and is limited in implementation and value. Content does not add value to business goals when there is no unified content strategy across the Web, let alone across all the other points at which the organization can touch customers with messages, content, or functionality. This session discusses how customer-centric CM can address these concerns.

C104: Getting Users to Use the System
2:15 p.m. - 3:00 p.m.
Jarrod Gingras, Senior Analyst and Managing Director, Real Story Group

The success of any technology implementation project ultimately lies in the hands of the users of the system. Too often, systems that make sense to the projectteams prove to be extremely difficult for the users to integrate into their daily work. It is essential that the system users are identified as critical stakeholders of a project. This session explores techniques for integrating end-user participation and feedback throughout every phase of a technology implementation project to dramatically increase user adoption and project success.

C105: Connecting People to Information
3:15 p.m. - 4:00 p.m.
Mark Glover, Director, Solutions Group, SchemaLogic Inc.

Global organizations are spending tens of billions of dollars each year on the integration and maintenance of enterprise applications and content management systems while the volume of data managed by these systems continues to grow at an exponential rate. The result is a brittle network of corporate systems and fractured content silos that stifle the ability of the organization to assimilate new processes and access and distribute key information assets. Schema- Logic clients discuss their challenges, experiences, and lessons learned in effectively connecting people to information.

C106: Content Management Deployment & Governance
4:15 p.m. - 5:00 p.m.
Seth Earley, CEO, Earley & Associates & Editor, Data Analytics, IT Professional Magazine

How do you roll out your CMS to the enterprise? This may mean content migration, but also new content creation processes, editorial standards, and work tasks. The real question is how the CMS fits in with overall content life cycles and organizational processes. A CMS saves time and money and makes the organization more efficient, but the benefits and workload are not always evenly distributed. In some cases, the CMS creates more work for upstream content creators or shifts work to another part of the organization. If one part of the organization benefits but shifts costs to another area, managers of the group with new tasks and higher costs will resist. How is this resolved? What is the executive oversight and governance that needs to be put into place? Deploying the CMS means integrating it with existing processes and getting buy in from various parts of the organization. This thoughtful session explores these and other issues around deploying and operationalizing the CMS to ensure its effectiveness.

Grand Opening Reception
5:00 p.m. - 7:00 p.m.

Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Track D - Intranets & Portal Strategies
Moderator: Jane McConnell, Digital Workplace Strategic Advisor, NetStrategy/JMC

There is an endless set of strategies, possibilities, and technical options for how to design, implement, enhance, and grow an intranet. Intranet teams must constantly build cross-functional support to ensure sustainable progress, adjust to organizational changes that can impact both intranet priorities and support, and assess the organization’s readiness to adopt changes that can impact workflow, processes, and cultural norms. Our speakers share their secrets and practical strategies for building a successful intranet or portal.

Coffee Break
9:45 a.m. - 10:15 a.m.
D101: Building a Strategic Roadmap for Your Intranet
10:15 a.m. - 11:00 a.m.
Christine Carron, Associate Director, Knowledge & Innovation Networks, Biogen Idec

The prospect of building a valid, logical, user-centered roadmap for enhancing can appear as a daunting task. It is, however, an extremely useful exercise. This session will provide practical tips and suggestions on building a strategic roadmap for your intranet. It will cover both the tools/frameworks you might leverage as well as the types of data to consider. Finally, Carron will discuss the benefits of having a strategic roadmap, including leveraging the roadmap for communication and funding efforts.

D102: Participation, Engagement & Intranet Strategy
11:15 a.m. - 12:00 p.m.
Robert Burns, Manager, Knowledge Management, MetLife
William Gaus, Sr. Consultant, Knowledge Access, Sharing & Innovation, MetLife
Rick Cantor, Knowledge Management Team Leader, Commercial Strategic Marketing, Chubb & Son

This session outlines how, by incorporating Web 2.0 approaches such as podcasts and wikis, Met Life was able to increase the intranet’s utilization, strengthen the communities of practice, improve collaboration and sharing within teams and across partnered areas, and more. Hear MetLife’s story and learn about the tools that support the strategy. Then, Cantor shares Chubb’s Intranet design and strategies, operation challenges and solutions, best practices, and lessons learned in providing underwriters and account servicing staff with easily accessible, credible information to support risk assessment, product selection, and decision-making.

Lunch Break
12:00 p.m. - 1:15 p.m.
D103: Global Intranet Practices & Trends
1:15 p.m. - 2:00 p.m.
Jane McConnell, Digital Workplace Strategic Advisor, NetStrategy/JMC
Susan Grow, Performance Measurement Consultant, The Federal Consulting Group, U.S. Treasury

Based on 2006/7 results of the Global Intranet Strategy Survey conducted on a worldwide scale, this session focuses on where organizations are at today regarding: landmarks on the path to globalization of intranets and portals, integration of 2.0 technologies, how intranets are different when senior management considers them to be business critical and how they are evolving to prepare for tomorrow’s workforce. It discusses current trends in customization, personalization, search, governance, measurement and other issues, so participants can see where they fit in the overall intranet-portal landscape.

D104: From Intranet to Portal
2:15 p.m. - 3:00 p.m.
Lisa Butcher, Principal Analyst, Project Performance Corporation
Paul Tominsky, Director Enterprise Portal/Knowledge Management, March of Dimes

Adapting an organization’s Web presence to portal technology includes a myriad of challenges. This session details the journey from a corporate intranet to an enterprise information portal for the March of Dimes Birth Defects Foundation. It focuses on the strategy, challenges, and opportunities associated with transforming a mature intranet site into an effective enterprise portal that leverages the full KM functionality and capabilities of today’s portal technology. As the system, originally designed in 2001, matured, the need for greater functionality, richer design, and more robust governance became clear. The key elements for the successful deployment of the new e-portal are discussed, along with how they defined business value, got executive buy-in, developed content migration strategies and taxonomy design, and improved governance.

D105: Portal 2.0: Implementation Tips
3:15 p.m. - 4:00 p.m.
Denis Denoncourt, Portal Administrator, Rolls-Royce Canada
Bob Graham, Web Team Manager, Morrison & Foerster LLP

This session discusses the challenges, experiences, and lessons learned in implementing portals. Denoncourt talks about an SAP portal implementation. Filled with tips and examples, he provides some solid guidelines for implementing a portal and comments on functions and portal solutions. Graham looks at how an international law firm melded search and portal technology into a unified system with a value “greater than the sum of the parts.” He discusses best practices and lessons learned in moving from a 1.0 portal to a 2.0 unified portal and search solution and shares the benefits of the paradigm shift in the process.

D106: Understanding Your Intranet Audience
4:15 p.m. - 5:00 p.m.
Jason Hunt, Manager, Operations, Knowledge & Innovation, Biogen Idec

Intranets without an audience are like throwing a party without having your friends show up ­ it hurts and you waste a lot of money. This session illustrates how to make sure your users come to your party (intranet) ­ so you can deliver on the business value. Using a proven feedback process and a case study of a successful intranet, the session helps you understand how users approach deciding whether to use your intranet, and ways to prioritize potential improvements.  It includes lessons learned and strategies and processes to use in your environment.    

Grand Opening Reception
5:00 p.m. - 7:00 p.m.

Join your friends and colleagues to view the latest products, services, and solutions for knowledge management, intranets, and portals in the Exhibit Hall. Enjoy light hors d’oeuvres and drinks while you visit with exhibitors and learn about their products.

Program Table of Contents

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