Saroniel Torres

Knowledge Management Change Management Manager
Grant Thornton LLP

A Manager at Grant Thornton and a member of the Knowledge Management (KM) Central Team, Saroniel focuses his expertise around the human side of change. Saroniel is responsible for the development and execution of targeted communications, learning, and rewards strategies and tactics to ensure continued adoption and utilization of Knowledge Management practices and behaviors across Grant Thornton. He is also responsible for coaching knowledge management communities, and driving an environment of knowledge sharing. Prior to joining Grant Thornton, Saroniel was a Workforce Effectiveness consultant with Allstate Insurance, one of the largest publicly traded insurance companies. Saroniel was responsible for supporting line and leadership personal within the IT Infrastructure Services division of Allstate Insurance, which was comprised of approximately 1000 employees spanning four different locations (Northbrook IL Ohio, Texas, and Ireland) Saroniel focused on the development and deployment of division wide change management strategies, which included the creation of leadership development programs, commutations, and oversight of the rewards and recognition budget. He was charged with various special projects across the division geared at improving employee engagement and development. He functioned as a coach and advisor for executive leadership and oversaw multiple OD projects. Saroniel has managed large-scale projects and teams, such as the ITSM program for an Infrastructure Services division, which included strategic planning, oversight of a staff of 20+ employees comprised of internal and external resources. Key objectives included: • Redesign of the ITIL processes (Incident, Problem, Change, and Configuration Management) • Implementation of HP Service Manager for approximately 5000 people

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