Lamont Exeter

Executive Director, Culture & Workforce 2.0
Peppers & Rogers Group, a TeleTech Company


Lamont Exeter is Peppers & Rogers Group’s principle strategist for social knowledge and education solutions. As the head of the company’s Culture and Workforce 2.0 division, he partners with clients in the Americas, Europe, Asia and the Far East, to drive value from the construction of corporate strategies to the tactical execution to achieve financial results. Lamont manages Peppers & Rogers Group’s employee development, customer education, social 2.0 collaboration, and learning and social-related technologies and project management, Lamont: • Drives continual program success by cultivating work environments than balance creative ingenuity with solid process management. • Creates a “coaching culture” that improves individual performance and delivers high client satisfaction through the on-time and in-scope execution of innovative solutions. His leadership and visionary skills championed the implementation of Peppers & Rogers Group’s social business management, organizational design, leadership 2.0, culture change, and talent development & learning product suite. Lamont has consistently engineered social collaboration strategies to drive financial impact within six months of inception. Lamont Exeter has been a steadfast leader in the Peppers & Rogers Group enterprise for 16 years.

KMWorld 2014

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