Dianna Gibson

Dianna is a manager for PepsiCo's Business+Information Solutions division; a role she's held for 12 years.

Graduated from West Texas State University in 1983 with degree in Math Education. Taught math for 10 years before moving to IT.
Began IT career at Nokia in 1995 where she started up and managed their North America Help Desk.
Began career at PepsiCo as a Help Desk Manager in 1999. The PepsiCo Support Center staffs over 100 Help Desk Analysts and receives around 500,000 calls a year.
1999 - 2008 - Responsible for the Knowledge Management Program, Training Program, Help Desk Tools and Help Desk Manager
2008 - Submitted and won Help Desk Institute Team Excellence Award
2008 - Presented the PepsiCo Knowledge Program at the Help Desk Institute Annual Conference
2008 - 2011 - IT Service Management - Process Owner for Incident/Request Management, Problem Management, Change Management, Knowledge Management and responsible for ITSM Tools/Training/Administration

Dianna is the manager for PepsiCo's Business+Information Solutions division; a role she's held for 12 years.