As Senior Manager, Knowledge Management for Alliance Data LoyaltyOne, Kevin is responsible for web-based initiatives dealing with both internal content management and external customer experience. He has over 10 years experience in the development of web based applications and further background in IT and business development-and most importantly, bridging the gap between the two.
Since joining Alliance Data LoyaltyOne in 2001, Kevin has led the implementation of several important knowledge development projects. Most recently, he oversaw the construction, launch and management of a groundbreaking Web 2.0 enabled company intranet site. Kevin has also worked closely with the development of the airmiles.ca consumer website, as well as the Alliance Data LoyaltyOne corporate web site.
His vast experience leveraging Web 2.0/Social Computing technology and practices to maximize the efficiency of an organization has armed Kevin as a thought leader with experience speaking at various North American and worldwide industry conferences.