Katrina Pugh is the author of Smarter Innovation: How Interactive Processes Drive Better Business Results, a 20-author team book on knowledge-driven innovation published by Ark Group. She is the Academic Director of Columbia University’s Information and Knowledge Strategy Master’s of Science program, and is president of AlignConsulting (www.alignconsultinginc.com). She helps organizations leverage knowledge and intellectual capital through intranet strategy, practical knowledge-sharing processes, and sustainable knowledge networks. Formerly, she was Vice President for Knowledge Management at Fidelity Investments, Senior Technical Program Manager for Intel Corporation, and First Vice President for Finance Knowledge Integration at JPMorganChase. She has published in Harvard Business Review, MIT Sloan Management Review, Journal of Digital Media Management , Huffington Post, Ivey Business Journal, Dashboard Insight, Ark Group, and Reuters Great Debate Blog.