Connect with Jim Lee

Jim Lee

Sr. Vice-President, Knowledge Management Director
Fulton Financial Corp.

Picture of Jim Lee As the Senior Vice-President, Knowledge Management Director, Lee is responsible for the strategic vision and implementation of the corporation’s knowledge management capabilities. In this role, he leads a team of knowledge management and information technology specialists developing the premier knowledge sharing environment within the financial services industry. What makes the Fulton Financial Corporation vision of knowledge management different and more actionable than most KM programs is the focus on process improvement, an area in which Lee’s four decades of work in quality, process, and project management are being leveraged to ensure connectivity to and value for the business objective of high quality customer experience.

His career has spanned the manufacturing, retail, and professional services industries, and now financial services as well. Prior to joining Fulton Financial Corporation, at APQC Jim's clients included large, global organizations seeking to develop their enterprise KM strategies, KM measurement, and transfer of knowledge, with clients including global pharmaceutical firms, oil and gas companies, the government of Singapore, and the agency responsible for the rail transportation infrastructure in the United Kingdom. He also led a team that developed the enterprise KM strategy for a command of the U.S. Army and provided KM strategy guidance and training for a command of the U.S. Navy.

Before joining APQC, Jim was a global knowledge manager at Cap Gemini Ernst & Young as well as a senior member of the Ernst & Young Center for Business Knowledge, where he led the development of an integrated knowledge management system after the merger of two global management consulting firms. This work included the development of the knowledge management strategy, evaluation of the IT infrastructure, process development, and training for the 55,000 employees of the combined global professional services firm.  Jim's career began at General Motors, where he spent two decades in operations, industrial engineering, manufacturing engineering, quality management, and business strategy development. He later worked for the world's largest specialty retail jeweler, conducting quality and process improvement projects in all aspects of operations.

Lee holds a Master of Business Administration degree from Cleveland State University and a bachelor's degree in industrial administration from General Motors Institute. As an adjunct professor Jim has taught graduate courses in project management, operations management, quality management, and statistics. He is a frequent speaker at national and international conferences on project management and knowledge management, including frequent presentations at KMWorld.

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