KMWorld 2019 Conference Program

Join us for KMWorld 2019 as we explore and share how successful knowledge management can transform any organization. Our extensive program includes 4 days of programming, with pre-conference workshops on Monday, November 4, daily keynote sessions, and 9 conference tracks, including: KM Foundations for AI & BeyondDigital Workspace Transformation | KM Culture & Change on Tuesday, November 5; KM Strategies & Practices | KM Models, Frameworks, & MethodologiesDigital Transformation, Behavior Change & KM on Wednesday, November 6; and KM Evolution | KM Tools | KM Engagement: Fun & Games on Thursday, November 7.

To view the entire conference program schedule by time and day, see our Agenda page. Or, view the Final Program PDF.

To find out more about our co-located one-and-a-half day Complexity in Human Systems Symposium on Thursday, November 7 and Friday, November 8, click here.


Wednesday, Nov 6

Track C: Digital Transformation, Behavior Change, & KM

Sonja Blignaut, Networks & Partnerships, Cognitive Edge

C201. Speeding Up the Building of Innovative Teams

10:45 AM2019-11-062019-11-06

Wednesday, November 6: 10:45 a.m. - 11:30 a.m.

Hear how our speakers experimented with building teams faster using new and creative techniques. Get some interesting ideas for connecting people, sharing knowledge, and sparking innovation. Aurecon speakers share stories from their experiences with several different organizations.  Clarke discusses an experiment we performed regarding Starmind AI technology as a means of promoting KM cultural adaptation and cross-functional collaboration.


, Knowledge Management Specialist, Global Technology, The Goodyear Tire & Rubber Co.

, Director, Knowledge Management, Aurecon

, Director, Eminence & Capability, Aurecon


C202. Digital Transformation & KM in Partnership

11:45 AM2019-11-062019-11-06

Wednesday, November 6: 11:45 a.m. - 12:30 p.m.

Knowledge management and digital transformation share common ground. Both maintain an interest in driving mission success, maximizing information access, and leveraging digital technologies to enhance efficiency and effectiveness. As NASA’s Aeronautics Research Mission Directorate explores emerging digital capabilities, we are applying KM principles to strengthen our approach. Bringing digital transformation to knowledge management practices also helps us to reinvent antiquated processes and take advantage of new opportunities. This session identifies areas of complementarity between knowledge management and digital transformation, highlights ways KM practitioners can contribute to digital transformation activities in any organization, and provides some examples from NASA Aeronautics’ experience in both.


, Chief Knowledge Officer, NASA Aeronautics Research Mission Directorate


C203. Weaponized Narrative for Fast Change

01:30 PM2019-11-062019-11-06

Wednesday, November 6: 1:30 p.m. - 2:15 p.m.

Our experienced and popular speaker shares ideas and interesting new strategies for using stories (oral, written and visual) to accelerate change and transformation in organizations. He focuses on how you handle the rumour mill where in a hyper connected world reputations can be lost in minutes. Based on prior work with DARPA and other organizations he discusses using employees as a ’sensor network’ for weak signal detection and how to counter a rumour which has taken hold and can’t be shaken by the facts. This approach can be used for organizations but has wider applications for government and Industry alike. AI and data analytics are not enough; we need to couple human and machine intelligence, to trigger humans to a heightened state of alert when opportunity or threat present themselves - and early enough to make a difference. This requires a new approach to creating agility in organizations.


, Founder & Chief Scientist, The Cynefin Company, UK


C204. Fail Your Way to Launch: Lessons Learned Launching KM Projects at Shopify

02:30 PM2019-11-062019-11-06

Wednesday, November 6: 2:30 p.m. - 3:15 p.m.

In May 2019, Shopify launched an internally built wiki for the whole company. This wiki replaced an out-of-date tool that contained stale information and had lost the trust of the company. Despite having a highly engaged workforce, healthy culture, and crack project team, this project overcame many hurdles and made plenty of mistakes along the way proving that success is just the culmination of failures we learn from. Our speakers discusses finding highly engaged stakeholders; experimenting using your own team; knowing your current state; gathering metrics; designing with end stakeholders; tailored, simple, and sustainable; importance of small wins; how to keep KM from becoming a tragedy of the commons; and speaking the right language.


, KM Services Lead, Shopify


C205. Accelerating Collaboration: Platforms & Strategies

04:00 PM2019-11-062019-11-06

Wednesday, November 6: 4:00 p.m. - 5:00 p.m.

Our first speaker shares with us from her experiences how to manage an online collaboration platform form A to Z. She discusses how project managers handled it, essential lessons learned around where to start and how to adopt an implementation strategy, and what the platform contains: identification tool and expert locator, smart online collaboration and communities. She talks about the engagement plan throughout the implementation from engaging project team, leadership, stakeholders to engaging employees using an agile approach. She shares some tips on change management that is required when introducing an online collaboration platform and communities. The second presentation addresses how an online social analytics platform, that draws insights from ESN platforms like Microsoft’s Yammer and Teams or Workplace by Facebook, can facilitate stronger collaboration results. Lee provides an introduction to online social networking analytics and the collaboration insights available . Souza shares how Real Foundations is leveraging Yammer, Teams and Social Analytics to become a rapidly growing knowledge centered organization.


, KM Practitioner, Government, United Arab Emirates

, Chief Scientist, SWOOP Analytics

, Director, Presence & Assets, RealFoundations

Co-Located With