Are you new to KM? Want to learn about all the possibilities for making your organization smarter, more collaborative, innovative, and productive? Join our expert knowledge manager and longtime KM mentor to gain insights and ideas for building a robust KM program in your organization—even if it is called by another name! This workshop highlights a range of potential enterprise KM activities being used in real organizations and shares how these activities are impacting the bottom line. It shows real KM practices and discusses various tools and techniques to give those new to KM a vision of what is possible in the enterprise as well as tips for how to get a dynamic program started in your organization.

This workshop is all about learning and doing it the new way! First, test your art skills with our experienced artist and longtime KMer while discussing creativity with art-based interventions. Then discover what you can learn from the cooking skills and recipes of our ancestors and how they have been handed down to others. Do we learn by doing? Experimenting? This fun event challenges your thinking, creativity, and culinary skills by offering a great opportunity to connect with fellow KMers.

AI ethics and governance, as well as organizational standards and practices, are at the top of people's minds. Join our expert and recent AI 2030 Responsible AI Leader of the Year recipient, who leads this interesting and exciting conversation. Explore the ethics and learn how different standard organizations as well as corporate enterprises are setting guidelines for the use of AI and possible impacts on future implementations.

Microsoft 365 is packed with powerful tools and features for building an effective intranet. But with so many options, it can be overwhelming to know where to start. In this workshop, Hanley takes a deep dive into the out-of-the-box features of SharePoint Online, Copilot, and Microsoft 365 and shows you how to leverage them to build an intranet that meets your organization's unique needs. From creating and organizing content with SharePoint to enhancing communication with Teams and Viva Engage, she covers everything you need to get started, including newer capabilities like the Brand Center and Copilot Agents. By the end of the workshop, you have a solid understanding of the key features of SharePoint Online and how to use them to build an intranet that helps your organization communicate, collaborate, and succeed. You will also understand what is possible “in the box” and where you may want to invest in third-party solutions or custom development.

Expert knowledge, often tacit and deeply embedded in experience, is difficult to capture and transfer effectively. Many experts may not consciously recognize the skills they use or understand how to communicate them to others, creating challenges in knowledge sharing among teams and external partners, especially on high-stakes, time-sensitive projects. This becomes even more critical in emergency situations, such as disaster response, where knowledge is key to mission success. This master class-style workshop addresses these challenges through a combination of case studies, expert insights, and GenAI tools. Drawing from the experiences of more than 200 top-level executives, engineers, and scientists across Fortune 500 companies, the military, and government agencies, our speakers explore strategies to enhance knowledge transfer and look at leveraging GenAI to assist in analyzing and transferring tacit knowledge captured through interviews, especially AI technologies that can help bridge the gap between experts and novices, creating a dynamic environment for knowledge exchange that is particularly valuable in dispersed or remote teams. By working through real-world challenges from your organization, they discuss strategies to enhance knowledge flow internally and externally, ensuring that best practices and lessons learned are not lost. Participants gain hands-on experience with AI-driven tools to document, share, and manage knowledge transfer processes.

Look at the elements of a KM strategy with a practical exploration of how to use AI to build a KM strategy. Work with ChatGPT, Gemini, and others to build out goals and objectives, create lists of knowledge assets and resources to management, look at approaches to knowledge and workflow inventories, tackle defining the technology architecture, outline governance and compliance options and issues, list potential KPIs, and build out an implementation road map. These won’t be simple prompts, but conversations with AI, collaborative development that will reflect the businesses for those attending the workshop. Rasmus guides thinking about how a KM strategy fits into the larger organizational strategy and how future considerations need to inform contingencies.

As the volume of enterprise knowledge continues to grow exponentially, traditionally human tasks are increasingly being performed by AI, taxing the limits of KM. As a result, leaders and decision makers have far less visibility into how and where their organization’s knowledge is generated, along with its validity. How many of your day-to-day decisions are automated? How many business rules does your organization have? How secure are they? What social amplification and other risks are inherent in your organization’s decision processes? If you can’t answer these questions, it’s a sign you need to start incorporating knowledge governance into your organization. Murray’s popular workshop shares how to build a top-level governance model, along with a plan for implementation, including how to measure results and make adjustments along the way. Learn the seven major facets of organizational knowledge governance, how to align them with overall corporate governance, and, most importantly, how to evaluate the ever-widening range of possible impacts, positive and negative. Don’t let the volume of knowledge overwhelm you. Rather, achieve greater performance and value from KM by putting a formal governance model in place, reducing risk and uncertainty, and gaining greater value from your organization’s ever-expanding collection of human and machine knowledge assets.

The pilot worked. Now what? Many organizations have succeeded in building GenAI prototypes. But when it comes time to scale from a chatbot that works in one department to an assistant that spans the enterprise, they hit a wall. Why? Because scalable GenAI depends not just on models, but on content infrastructure, governance, and cross-functional alignment. This 3-hour workshop focuses on the architectural, organizational, and operational challenges of scaling AI-powered knowledge systems. Through frameworks, real-world examples, and hands-on exercises, this workshop explores what it takes to go from content chaos to coordinated delivery. Learn how to design content models that flex across departments and use cases, operationalize taxonomy, and metadata at scale without overwhelming teams; create governance structures that support AI enrichment and iteration; identify and address blockers to enterprise-wide RAG; and communicate the business case for KM as an AI accelerator. Whether you're expanding a chatbot, building a virtual assistant, or preparing enterprise content for broader AI integration, this workshop offers a practical, cross-functional blueprint to make your AI efforts sustainable and strategic. Because if your AI can’t grow with your business, it’s just another pilot.

This interactive workshop is designed to explain what ontologies are, how they are created, and how they are used. Carlson discusses the relationship of ontologies to knowledge graphs and their use in machine learning systems such as Generative AI. Speakers provide practical tactics for designing, building, maintaining, and governing ontologies in large enterprises. It includes case studies from Fortune 100 companies, practical tips for providing stakeholders with resources to navigate internal tensions around implementation, and proven techniques for any organization.

Internal communication, collaboration and knowledge sharing are critical for KMers, and it isn’t often that you get an insider's view into an organization's intranet, especially presented by the experts in intranet design and highlighting amazing successes. This practical and interactive workshop shares a best practice approach to intranet design featuring examples from other organizations and a streamlined methodology to help you get the most out of your intranet and ensure it becomes the essential tool we all know and love. It features tips and techniques for designing and testing to elevate your intranet to the next level! Bring along your examples and get practical improvement ideas to implement immediately.?

This high-demand workshop, given by a KM pioneer and popular KMWorld speaker, focuses on how to build a successful KM strategy and revitalize knowledge sharing within your organization. Snowden, our workshop leader, engages participants, taking them through a step-by-step approach to rethinking the role of the KM function within an organization. It includes creating a decision/information flow map to understand the natural flows of knowledge; defining micro-projects that directly link to the decision support needs of senior executives; mapping the current flow paths for knowledge within the organization; and finding natural ways to manage the knowledge of the aging workforce as well as the IT-enabled apprenticeship. Using real-world examples, Snowden shares winning strategies and insights to rejuvenate your knowledge-sharing practices. Always fresh and filled with interesting stories, this workshop continues to stand out with our audience!

No matter how far AI evolves, it can’t be left to manage itself. Organizational knowledge, both human- and machine-generated, will always require human curation. As we become increasingly inundated by the sheer volume of data and information, AI will be called upon to perform more tasks that have been traditionally performed by humans. This means having a reliable, consistent curation framework is more critical than ever. This workshop shows you how to determine what knowledge is worth capturing and in what form; vet knowledge and keep it up-to-date; reconcile different world views, mental models, and learning modalities across various human and machine knowledge sources and recipients; determine which tools and approaches are appropriate for different types of knowledge and how to integrate them into a single system; and make knowledge continually flow and grow, from a single individual to an entire community of AI-enabled experts and practitioners. Learn from the many decades of experience from our KM expert and take home an initial plan for getting the greatest value and performance from your organization’s human and machine knowledge.

A longtime KM practitioner and writer, Garfield shares 30 lessons learned over 30 years and from 1,000 blog posts! Learn how to optimize your KM program, engage stakeholders, employ collaborative and team practices, encourage innovation, and more.

Governance is a hot topic these days, and our practitioners share their experiences, insights, and practical tips. Join the discussion, share your experiences, challenges, and strategies.

Neuroscience has found that we are wired for stories. And organizational activities are also related to story patterns. With the movement toward collecting AI prompts, story patterns provide a way to organize activities and prompts to align with your organization's operational story. This workshop goes beyond the foundations of story psychology and focuses on applications for KM and AI. Specific approaches and exercises are included to support strategies around KM systems, cultures, leadership, knowledge sharing, project documentation, and AI prompts. Direct comparisons are shown between story structure as fundamental sensemaking framework and popular certifications, like Six Sigma DMAIC, Design Thinking, Change Management, Project Management, Kahneman, Kolb, Kotter, and Kubler-Ross. Discover how story thinking produces quad-loop learning and organizational flow, transforms change management into change leadership, and develops knowledge workers into knowledge leaders.

This workshop explores AI from the strategic viewpoint of stakeholders and senior leadership. Designed as part of an AI literacy program, it aims to bridge the knowledge gap between emerging AI technologies and executive decision making. The session introduces core AI concepts including machine learning, deep learning, and neural networks, while also addressing practical applications across industries. Emphasis is placed on the challenges facing corporate boards—such as understanding AI's ROI, managing risk, and incorporating ethical considerations into AI governance. Through interactive discussions, polls, and case studies, participants engage in real-world scenarios that demand executive-level oversight and decision making. Rhem examines a flawed talent management AI system and a controversial facial recognition startup to highlight both the potential and pitfalls of AI adoption. It also encourages participants to adopt a proactive, informed approach to AI implementation that aligns with organizational values and public trust.

Many organizations describe the team collaboration landscape as the Wild Wild West with thousands of workspaces getting out of control. A place where employees don’t know the difference between a team and a channel, group chat is all over the place, and documents are more likely to be shared from a personal OneDrive than from a shared team workspace. Our experienced presenter illustrates how to “tame” teams through a live case study; provides tips for developing good collaboration practices and good processes for change, adoption and making digital lives easier; shares good training and support strategies and techniques including governance structures; and more. Get lots of ideas for boosting collaboration with digital skills and custom design.

During the last 3 decades, many organizations have built communities of practice (CoPs), and they play many roles: hosting forums for members to draw on the knowledge of more senior staff, collectively developing technical procedures and innovations, managing mentoring relationships, sponsoring discussions for collectively thinking through particularly difficult technical issues, and building relationships between their members. People are the center of CoPs, and technology is a background enabler. In today’s virtual and remote working world, technology platforms are being honed to adapt to the world in which we currently live and connect. These platforms thrive on thoughtful exchange in a practice becoming known as “working out loud.” Sharing ideas and perspectives in new ways allows us to work things out together or cast our nets wider for support. The human side, building teams and enabling knowledge sharing, is equally important. Our experienced community leader discusses community fundamentals and foundations; key principles for successful CoPs; types of communities and examples of their use; community culture; community management, including creation; and preventing redundant communities as well as roles, goals, and measurements. Get new insights and techniques for your communities, share your experiences with your colleagues, and take your CoPs to the next level.

Text analytics and GenAI are both platform technologies that support multiple applications. The number and variety of powerful applications that organizations are building using them are staggering and growing. However, without careful attention to a solid foundation, many of those apps will not only fail to deliver real value, they are susceptible to unethical manipulation. By combining these technologies, you get the best of both: GenAI that is smarter and safer and text analytics that is richer and easier to develop. GenAI’s limitations include tendency to hallucinate. LLMs were trained on public information, but as we’ve seen many times, the content and vocabularies behind the enterprise firewalls are quite different. Text analytics can refine the general answers of GenAI with precision. Text analytics limitations deal with machine learning (ML) and sematic rules. ML is completely dependent on good training sets and so produces limited precision; semantic rules require a significant effort and expertise to develop. Adding GenAI to that development process enables rules that retain their accuracy while significantly reducing the development effort. Learn how to set up text analytics and GenAI environments starting with selecting the right components (software, LLMs, etc.). Our experienced practitioner, speaker and the conference chair of Text Analytics Forum, focuses on creating a text analytics foundation (autocategorization, data extraction, and more) and a GenAI approach that combines text analytics, knowledge graphs, prompt engineering, merging enterprise LLMs with the larger public LLMs, and smarter search and RAG capability. He provides tips and techniques that remove bias in the training sets, reduce hallucinations, and guard against accepting generic, superficial answers that are accepted because it’s easier to just trust the GenAI answers. You will definitely learn lots in this interactive workshop.

This interactive workshop features strategies and tools to improve team dynamics, strengthen communication, foster innovation, and enhance performance. Everyone wants to be a part of a great team and feel valued for their contributions, but great teams don’t just happen! High-performing teams intentionally create psychological safety, encourage open communication, and build trust. They align around shared goals, clarify how decisions are made, and hold one another accountable. They are growth-oriented, resilient, and able to pivot when needed. How comfortable are you initiating conversations that drive team alignment, performance, growth, and accountability? Join a long time KM’er (now focused on leadership and communication skills development) for a practical, engaging session filled with tips and real-life examples to help your KM team thrive.

Celebrate the grand opening of the Enterprise Solutions Showcase. Explore the latest products and services from the top companies in the marketplace while enjoying drinks and light bites. Open to all conference attendees, speakers, and sponsors.