KMWorld 2019 Conference Program

Join us for KMWorld 2019 as we explore and share how successful knowledge management can transform any organization. Our extensive program includes 4 days of programming, with pre-conference workshops on Monday, November 4, daily keynote sessions, and 9 conference tracks, including: KM Foundations for AI & BeyondDigital Workspace Transformation | KM Culture & Change on Tuesday, November 5; KM Strategies & Practices | KM Models, Frameworks, & MethodologiesDigital Transformation, Behavior Change & KM on Wednesday, November 6; and KM Evolution | KM Tools | KM Engagement: Fun & Games on Thursday, November 7.

To view the entire conference program schedule by time and day, see our Agenda page. Or, view the Final Program PDF.

To find out more about our co-located one-and-a-half day Complexity in Human Systems Symposium on Thursday, November 7 and Friday, November 8, click here.


Thursday, Nov 7

Track C: KM Engagement: Fun & Games!

Gloria Burke, Director, Knowledge Management & Field Communications, Charles Schwab & Co., Inc.

C301. Engagement Strategies for KM Adoption: Games Help!

01:00 PM2019-11-072019-11-07

Thursday, November 7: 1:00 p.m. - 1:45 p.m.

Have you ever built a slick KM solution or collaboration tool that no one uses? We have and survived to tell the tale. New knowledge-sharing processes can fail if the resistance to change is greater than the ability to bridge the gap between the new process and the target people. Without a meaningful understanding of “What’s in it for me?” employees don’t readily contribute to knowledge-sharing circles. And because they don’t immediately see the value of sharing, contributing content in more formal environments is often done as an afterthought. Engagement strategies that include effective communication tactics entice users to try something new and help remove barriers to adoption. Learn how to identify and select appropriate engagement strategies based on target audiences and desired results. It includes playing the KM experiential learning game, The Journey to the Lost Gold of Atlantis, to create “aha” moments where each individual sees how his or her behavior either enables or hinders the flow of knowledge and ultimately the impact this has on how the company makes money or the ROI.


, Director, Internal Communications, TechnipFMC

, Knowledge Management Program Manager, TechnipFMC


C302. Engaging Legal & Non-Profits

02:00 PM2019-11-072019-11-07

Thursday, November 7: 2:00 p.m. - 2:45 p.m.

Speakers share their engagement strategies for a law firm and a law society. Kampioni focuses on how a non-profit organization adopted data analytics culture; took advantage of AI and machine learning to increase its organizational efficiency; and shares tips for others to use.


, Chief Knowledge Officer, Fragomen


C303. Social Media & KM Engagement

03:00 PM2019-11-072019-11-07

Thursday, November 7: 3:00 p.m. - 3:45 p.m.

Social media is ever evolving when it comes to both knowledge dissemination and retrieval, but you need to be on the social platforms and connected to enjoy it. When something big occurs such as world event or breaking news, people who utilize social media can spread information very quickly to almost any part of the world in a matter of seconds. Same can be applied to the enterprise wide knowledge. Hear about what KM tools and resources can help you spread information quickly and effectively in your organization to make a positive difference to the business in terms of bottom line or to even save cost.


, KM Consultant, Capgemini

Co-Located With