Carol Bishop-Castro, MBA
Senior Manager, Informatics Education - Learning Innovation, Stanford Health Care (USA)
ITIL, KCS Practices, ans ServiceNow System Administrator certified
2025 Taxonomy Practitioner of the Year

Carol leads the Informatics Education team's Knowledge and Learning Innovation strategy, driving initiatives that unify knowledge ecosystems and embed self-service directly within the Epic EHR. Her work integrates KCS, ServiceNow, and AI-ready standards to improve access, efficiency, and user experience across clinical and non-clinical domains. With over 18 years in knowledge management and digital learning transformation, Carol is recognized for bridging people, process, and technology to make knowledge simple, intelligent, and empowering.