Megan Taylor is a Knowledge Program Owner with Worldpay’s Learning and Development team, bringing over a decade of experience in financial services and operational strategy. Her career spans roles in client services, operations analysis, and customer experience leadership, with a consistent focus on improving business processes and cross-functional collaboration.

Megan’s expertise lies in transforming operational insights into accessible, actionable knowledge that empowers teams and enhances service delivery. She is skilled in CRM, business process improvement, and team leadership—core pillars of effective knowledge management.

With a Master’s degree in Political Science from Columbia University, Megan combines analytical rigor with a people-centered approach to communication. She is passionate about building systems that support transparency, learning, and continuous improvement across global teams.

 

At Worldpay, Megan plays a key role in shaping how knowledge flows through the organization, ensuring that the right information reaches the right people at the right time.