Infused with AI, eGain's knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

Expert.ai is the premier artificial intelligence platform for language understanding. Its unique hybrid approach to NL combines symbolic human-like comprehension and machine learning to transform languageintensive processes into practical knowledge, providing the insight required to improve decision making throughout organizations.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft has a portfolio of solutions designed for Knowledge Management professionals, including Microsoft Viva, our newest employee experience platform (EXP). Microsoft Viva brings together communications, knowledge, learning, insights, and goals into the flow of work. Powered by Microsoft 365 and experienced through Microsoft Teams, Viva helps foster a culture where employees, managers and leaders can be their best from anywhere.

PoolParty Semantic Suite is the most complete and advanced semantic middleware platform on the global market. As a middleware, PoolParty serves as the powerful intermediary between customer databases and applications so that customer knowledge models can continuously evolve in a stable, interconnected environment.

The PoolParty Semantic Suite leverages machine learning, language processing, and graph technologies to enrich enterprise data. It uses innovative means to help organizations build and manage enterprise knowledge systems as a basis for their AI strategy.

Therefore, with PoolParty Semantic Suite you can automate many steps of data analysis, text mining and knowledge discovery. With our software, you create networked 360-degree views of your business objects, making the most of all your data.

Pureinsights has deep expertise building search applications with conventional search engines. Now we can take you "Beyond Search", using Knowledge Graphs, Machine Learning, and Natural Language Processing to build enterprise search applications that better understand user intent and deliver answers users want. "Just make it work like Google." 

RWS is the global leader in content management and translation technology and services. 90 of the top 100 global companies work with RWS.

Tridion, our composable Knowledge Management Platform (KMP) enables you to link together your various knowledge repositories and consolidate information management and semantic search for better employee and customer experiences.

Tridion provides easy web-based structured authoring & reviewing, streamlined end-to-end component content management, semantic AI and auto tagging, versioning, translation management and traditional as well as headless content publishing.

As a true collaborative environment with a familiar Microsoft Word-style interface, all subject matter experts (SMEs) in your organization can contribute their knowledge without technical or XML skills, while staff and customers can find the information they need.

Tridion supports global enterprise use cases including single sourcing, product documentation, learning and training, rules and regulations, policies and procedures, supported by efficient translations with delivery to multiple end points such as documents, PDFs, knowledge portals, Intranet, customer facing websites, apps, chatbots, and IoT devices, all governed by the required workflows and approvals. Contact us

General information: Website: tridion.com Twitter: @rwsgroup Linkedin: RWSGroup

Shelf makes it easy for employees and customers to find fast, accurate answers to the questions that block business success. Shelf, the next generation knowledge platform, increases employee productivity and customer satisfaction by combining cutting-edge artificial intelligence with modern SaaS knowledge infrastructure for quantum leap gains over legacy solutions. Shelf was founded in 2017 by knowledge management experts and has helped hundreds of businesses unleash the potential of enterprise knowledge, including Gerber Life Insurance, Hello Fresh, Herbalife, John Deere, Pearson, and The Canadian Broadcasting Company.

Sinequa serves both large and complex organizations with the most complete enterprise search, ever. Customers employ our intelligent search platform to connect all content (both text and data), derive meaning, learn from user interactions, and present information in context. This solves content chaos and informs employees through a single, secure interface. They get the knowledge, expertise, and insights needed to make informed decisions and do more, faster. These organizations accelerate innovation, reduce rework, foster collaboration, ensure compliance, and increase productivity.
Become Information-Driven™ with Sinequa. 

Synaptica

Taxonomy, Ontology, and Knowledge Graph Software and Solutions.

Synaptica helps people to organize, categorize and discover enterprise knowledge.

Smart solutions for managing enterprise knowledge.

TopQuadrant is an Enterprise Data Management company focused on increasing discoverability and responsible use of data through the applied use of Knowledge Graphs.

Collaborate with confidence. AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Our SaaS solutions are also available to managed service providers via more than 100 cloud marketplaces, so they can better support and manage their small and mid-sized business customers. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey. For more information, visit https://www.avepoint.com. 

A pioneer in voluntary collective licensing, CCC (Copyright Clearance Center) helps organizations integrate, access, and share information through licensing, content, software, and professional services. With expertise in copyright and information management, CCC and its subsidiary RightsDirect collaborate with stakeholders to design and deliver innovative information solutions that power decision-making by helping people integrate and navigate data sources and content assets.

Earley Information Science is a professional services firm with proven methodologies designed specifically to address product data, content assets, customer data, and corporate knowledge bases. Our information architecture expertise has allowed clients to efficiently organize, access, and utilize their data, ultimately, resulting in better business outcomes. We deliver customer results-driven solutions that scale and adapt to your business as it evolves. 

Founded by information management expert Seth Earley in 1994, Earley Information Science has proudly delivered results-driven solutions for more than 100 brands across industries.

Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. Its powerful unified search understands who you are, to instantly deliver highly personalized results. Glean takes <2 hours for setup, and doesn’t require any engineering talent for implementation. Request a demo today!

KMS Lighthouse is a leading SaaS knowledge management, Gartner Cool Vendor, supporting global enterprises with accurate and consistent knowledge. The solution empowers agents, employees and customers with real-time access to knowledge to improve customer and employee experience alike. KMS Lighthouse has been adopted by leading brands, including Toyota Finance, GE Healthcare, TechStyle OS, DHL, AIG and Orange. 

For more than a decade Smartlogic has worked with the world's largest organizations to extract intelligence from data that drives innovation and change. Semaphore, our Semantic AI platform, removes the layers of information complexity and allows you to use enterprise data not just for knowledge but with the power of wisdom to act faster.

Semaphore deciphers the context of data, applies logic filters to identify, extract, and apply meaning to information, and eliminates the effects of information silos. It integrates with existing systems; supports multiple data types and incorporates AI and machine learning to transform data into qualified actionable intelligence.

Starmind is the smartest, fastest and most intuitive way to connect employees to the expert knowledge they need. Its human-centric patented AI learns who knows what on any given topic and identifies the best colleague to help solve a problem, regardless of their title, department or location. Some of the world`s largest organizations are currently using Starmind to boost productivity, break down silos, retain knowledge, and help new joiners get up to speed. With a 95% resolution rate, it puts a stop to endless searching, solves the problem of information overload and removes the need for inefficient knowledge management and sharing tools. Starmind transforms the way the world works by freeing expert knowledge for everyone.

Verint Knowledge Management™ is a market leading solution that works at the speed of your customers. It connects your company, customers, and bots with intelligent, easy-to use knowledge. Verint Knowledge Management delivers accurate, compliant, and consistent answers in real time across multiple customer engagement touchpoints. It can help your workforce become more effective as you quickly identify new knowledge and expand intelligence across regions and locations, supporting the distributed workforce.

With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by
outdated keyword technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions.Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links. Our Support solution lowers your cost to serve, improves agent effectiveness, raises customer satisfaction, and increases profits. Learn more at yext.com/support.

Columbia University, Master of Science (STEM) in Information Knowledge & Strategy (IKNS)
Part-Time or Full-Time Options, Online and On-Campus Instruction, Open to International Students on a Visa

Whether you are an analyst or CEO – in the private sector, NGO, or a non-profit – you have at your fingertips a deluge of data and fast evolving analytical tools to gather intelligence about your own organization, your partners & competitors, and your customers. But how do you separate the signal from the noise? How do you use both the data and the human talent in your organization to arrive at smarter, more innovative management decisions? And how do you translate these insights into lasting change? Enter Columbia's Master of Science in Information & Knowledge Strategy (IKNS).

Grounded in the field of Knowledge Management, our inter-disciplinary curriculum will provide you with foundations in information science, organizational psychology, and change management as well as practical skills in project management and executive leadership to dramatically increase your impact – whether in your current organization or for a career pivot.

Enterprise Knowledge (EK) is the world's largest dedicated KM consultancy, offering end-to-end Knowledge and Information strategy, design, and systems implementation services. Our mission is to form true partnerships with our clients, listening and collaborating to create tailored, practical, and results-oriented solutions that enable them to thrive and adapt to changing needs.

Factiva is a business intelligence platform and global news database of 33,000 sources. With an archive that spans more than 30 years and its advanced search, alerting and sharing capabilities, Factiva helps information professionals cut through complexity - straight to the solution. Learn more at factiva.com.

Lucidea's unified integrated library system (ILS) and knowledge management (KM) software accelerates access to internal and external knowledge resources, and enables corporate, nonprofit, public agency and law firm clients to mine content and capture what's relevant-actionable information--leading to development of new knowledge. Through its market-leading products SydneyEnterprise, GeniePlus, and Inmagic Presto, Lucidea empowers librarians and knowledge specialists to redefine how knowledge is managed, shared, and created.

Educational institution: Rutgers University, Department of Library of Information Science

Semedy provides integrated knowledge management solutions for a wide range of industries including Healthcare, Financial Services, Customer Service and Technology. Semedy’s Knowledge Management Software (KMS) offers a centralized repository and workspace for all types of knowledge assets, from simple documents to complex ontologies. Semantic reasoning allows you complete control over interdependencies as you create.

The Cynefin Company enable individuals and organisations to navigate and make sense of uncertainty by providing tools and methods based on Knowledge Management and grounded in scientific theory. We enable you to develop a connected organisation that is fluid and flexible enough to respond to the unexpected.

Based in Washington, D.C., KM Institute is the global leader in knowledge management certification/training, with many thousands certified since 2001 and classes delivered in up to 15 countries each year. KMI trains and certifies KM team members in the methods and tools that enable individuals and organizations to transform (and substantially improve) human performance in the knowledge age.

With more than 25 years of market coverage experience serving both technology professionals and executive management, KMWorld is the premier resource for actionable advice and real direction on solutions and strategies in knowledge, content, document and information management today. From advanced news and trends analysis, to case studies and in-depth research, KMWorld  guides more than 50,000 IT and business professionals at organizations across North America involved in the evaluation, recommendation, and purchase of enterprise technology products and services. We believe that successful businesses today rely on the careful balance of technology, process, and people. KMWorld  delivers the market knowledge, process management skills and best practices to make that happen. KMWorld Magazine is free to qualified subscribers and is published bi-monthly. Subscribe today! Our weekly email newsletter, KMWorld Newslinks is also free.

For marketers, KMWorld offers branding, lead generation, and face-to-face opportunities to communicate with buyers of all types of enterprise applications. Please take a look at our media kits in PDF format for details of all of our marketing and advertising opportunities.