KMWorld 2019 Conference Program

Join us for KMWorld 2019 as we explore and share how successful knowledge management can transform any organization. Our extensive program includes 4 days of programming, with pre-conference workshops on Monday, November 4, daily keynote sessions, and 9 conference tracks, including: KM Foundations for AI & BeyondDigital Workspace Transformation | KM Culture & Change on Tuesday, November 5; KM Strategies & Practices | KM Models, Frameworks, & MethodologiesDigital Transformation, Behavior Change & KM on Wednesday, November 6; and KM Evolution | KM Tools | KM Engagement: Fun & Games on Thursday, November 7.

To view the entire conference program schedule by time and day, see our Agenda page. Or, view the Final Program PDF.

To find out more about our co-located one-and-a-half day Complexity in Human Systems Symposium on Thursday, November 7 and Friday, November 8, click here.


Thursday, Nov 7

Track B: KM Tools

Frank Cervone, Program Coordinator, Information Science and Data Analytics, San Jose State University

B301. Practical Tools for KM in the New Tech Age

01:00 PM2019-11-072019-11-07

Thursday, November 7: 1:00 p.m. - 1:45 p.m.

A dynamic and pragmatic small panel of leading knowledge practitioners of large international development organizations share tools which help their organizations with knowledge sharing. The panel is made up of leaders from the World Bank, International Monetary Fund, and United Nations, International Fund for Agriculture who specialize in ICT, digital inclusions, impact solutions, south-to-south knowledge sharing, operational knowledge flow, and communities of practice. They use a fastpaced technique to discuss practical knowledge transfer experiences using online knowledge resources/toolkits produced by their organizations.


, Senior Program Manager, Knowledge & Learning, Investment & Credit Risk, International Finance Corporation and The World Bank Group

, Knowledge Strategist, Island Impact

, Senior Knowledge Management Specialist, The World Bank

, Chief, Knowledge Management Division, Inter-American Development Bank

, Designer, Knowledge Solutions, Credit Knowledge + Learning, International Finance Corporation, World Bank Group

, Senior Information Officer/Knowledge Management Officer, International Monetary Fund


B302. Handy Tools for Your SharePoint Toolbox

02:00 PM2019-11-072019-11-07

Thursday, November 7: 2:00 p.m. - 2:45 p.m.

SharePoint environment(s) should support and facilitate your organization’s business processes, without causing a lot of resource overhead. Speakers review some tactical activities you can perform to support the strategic management of your SharePoint environment from a business perspective. They discuss a number of low-tech activities that they have used to facilitate business processes throughout their organization. By grounding SharePoint use in the business, and using primarily out-of-the-box functionality, the speakers provide solutions that solve organizational business problems, and enable their users to gain efficiencies, allowing more time to focus on the complex tasks at hand.


, Senior Manager, Human Performance Services & KM, NASCO, LLC

, KM Solutions Manager, NASCO, LLC


B303. Multi-Point Tech for Learning & Sharing

03:00 PM2019-11-072019-11-07

Thursday, November 7: 3:00 p.m. - 3:45 p.m.

Bitondo illustrates the strategic use of live Multi-Point Tech WebEx/Zoom/Telepresence) for the 2+way transfer of deep, tacit knowledge in two corporate contexts. Learn how to elevate the multi-platform knowledge-sharing experience for geographically dispersed staff/client effectively into a transformational experience that advances the corporate agenda. Get tips on designing and programming video conference technology to connect participants globally, in real time, and overcome knowledge-sharing challenges when a majority of participants are either in one room together or participating on their own at locations around the world. Willinger believes that video is the voice of the new generations, and by 2020, it is estimated that online videos will make up more than 80% of all consumer internet traffic. Within the organization, video is increasingly becoming the best mean for democratizing the workplace - giving everyone a voice, be it for learning, knowledge management, communications, and even entertainment. Today’s employees communicate with video in their personal lives so it’s time to give them the tools to bring that sense of engagement, immediacy, and personal attention to their professional communications. Get some ideas from the case studies shared on how organizations are using video to transform.


, Designer, Knowledge Solutions, Credit Knowledge + Learning, International Finance Corporation, World Bank Group

, VP Innovation, CloudScale

Co-Located With