Kerstin Schoen is a Senior Knowledge Manager at Simon-Kucher, where she leads strategic initiatives to enhance the company’s global knowledge management infrastructure. With nearly two decades of experience in information management, process optimization, and digital collaboration, she has played a key role in shaping how the firm captures, organizes, and shares expertise across practices and regions.

Throughout her career, Kerstin has successfully managed projects such as the design and implementation of a global project database, the migration to SharePoint Online, and the development of enterprise search and AI-supported use cases to improve knowledge accessibility.

Her work bridges technology, governance, and collaboration, ensuring that knowledge management systems are both user-centric and strategically aligned with business needs.

Holding degrees in Information Management (B.A., TH Köln) and Economics (M.Sc., FernUniversität in Hagen), Kerstin combines analytical thinking with a practical approach to knowledge sharing. She is passionate about creating structures and tools that empower employees to collaborate effectively and make informed decisions.