KMWorld Conference

Arvind Gopal

VP of Product Management and Strategy
eGain

Picture of Arvind Gopal Arvind is VP of Product Management and Strategy at eGain, where he leads innovation across AI, knowledge management, and customer experience. With 20+ years of experience, he specializes in building scalable solutions that drive customer engagement and operational efficiency.

Arvind holds multiple patents in customer engagement technology and frequently speaks at industry events, including masterclasses on generative AI in customer service.