Companies that embrace agile management learn to connect everyone and everything … all the time. They deliver instant, intimate, frictionless value on a large scale. Starting in the software development industry, agile is now sparking dramatic improvements in quality, innovation, and speed-to-market in all kinds of companies. It enables a team, a unit, or an enterprise to nimbly adapt and upgrade products and services to meet rapidly changing technology and customer needs. And the process is applicable anywhere—companies don’t need to be born agile, like Spotify. Even centuries-old Barclays is making the transition and reaping rewards. Filled with examples from every sector, Denning shows the value of being agile, explains how it relates to sharing knowledge in any organization, and provides tips for making your organization more agile.

Hoglund focuses on the comprehensive set of metrics developed to measure the success of a digital workplace program. These metrics range from the base level of measuring adoption of the technology to the more meaningful measures of the digital behaviors of people and then the most important metric of correlating these behaviors to key business outcomes, such as employee engagement scores. Hoglund covers which metrics were adopted and why and how these might vary from company to company; provides a live demo of how readily available Clarke talks about the knowledge management office (KMO) of Goodyear Tire & Rubber Co. and their challenge to find metrics and measures to highlight their value to senior leaders.

Every KM program today needs quantitative proof to expand engagement and get resourced.  This discussion looks at approaches to “the math of KM,” and how we credibly make the case for KM's impact on productivity, innovation, and revenue. The best value-realization approaches for KM investments are both qualitative and quantitative -- and nearly all involve some extrapolation to get to dollars and cents. Pugh shares experiences of Fidelity and Intel, discusses testimonials, benchmarks, and the knowledge asset reuse valuation.