KMWorld 2017 Conference Program

Join us as we explore and share how successful knowledge management can transform any organization. Our KMWorld program includes 4 days of programming, with pre-conference workshops, keynote sessions, and 9 conference tracks. Please take the opportunity to explore tracks on: KM Strategies & Practices: People, Digital Workspace of the Future, Social Collaboration, KM Strategies & Practices: Processes, KM Tools & Techniques, Learning, Change, & Culture, KM Strategies & Practices: Value & Management, Innovation, Future-Proofing & Cognitive Tech, and Content, Knowledge & Learning from Failure.

To view the entire program schedule by time and day, see our Schedule page.


Track A: KM Strategies & Practices: Value & Management

Jean Claude Monney, Digital Workplace & KM Advisor, The Monney Group, LLC

A303. Transformation in the Age of Agile

Thursday, November 9: 1:00 p.m. - 1:45 p.m.

Companies that embrace agile management learn to connect everyone and everything … all the time. They deliver instant, intimate, frictionless value on a large scale. Starting in the software development industry, agile is now sparking dramatic improvements in quality, innovation, and speed-to-market in all kinds of companies. It enables a team, a unit, or an enterprise to nimbly adapt and upgrade products and services to meet rapidly changing technology and customer needs. And the process is applicable anywhere—companies don’t need to be born agile, like Spotify. Even centuries-old Barclays is making the transition and reaping rewards. Filled with examples from every sector, Denning shows the value of being agile, explains how it relates to sharing knowledge in any organization, and provides tips for making your organization more agile.


, Author, The Leader's Guide to Radical Management, The Leader's Guide to Storytelling, & others


A304. Driving Measurable Value: Practical & Data-Driven Approaches

Thursday, November 9: 2:00 p.m. - 2:45 p.m.

Hoglund focuses on the comprehensive set of metrics developed to measure the success of a digital workplace program. These metrics range from the base level of measuring adoption of the technology to the more meaningful measures of the digital behaviors of people and then the most important metric of correlating these behaviors to key business outcomes, such as employee engagement scores. Hoglund covers which metrics were adopted and why and how these might vary from company to company; provides a live demo of how readily available Clarke talks about the knowledge management office (KMO) of Goodyear Tire & Rubber Co. and their challenge to find metrics and measures to highlight their value to senior leaders.


, VP, Digital Workplace, Avanade

, Knowledge Management Specialist, Global Technology, The Goodyear Tire & Rubber Co.


A305. The Math of KM: Modeling Margins

Thursday, November 9: 3:00 p.m. - 3:45 p.m.

Every KM program today needs quantitative proof to expand engagement and get resourced.  This discussion looks at approaches to “the math of KM,” and how we credibly make the case for KM's impact on productivity, innovation, and revenue. The best value-realization approaches for KM investments are both qualitative and quantitative -- and nearly all involve some extrapolation to get to dollars and cents. Pugh shares experiences of Fidelity and Intel, discusses testimonials, benchmarks, and the knowledge asset reuse valuation.


, Lecturer & President, Columbia University & AlignConsulting

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