Katrina Pugh, Ph.D. researches AI for Conversation, especially in the sustainability space. She helps organizations leverage intellectual capital through NLP, knowledge products, measurable knowledge-sharing processes, and sustainable knowledge networks.  She is Faculty, Information and Knowledge Strategy, Master of Science Program, Columbia University, and President, Align Consulting. Katrina was the Academic Director of Columbia University’s Information and Knowledge Strategy Master of Science program. She is the editor and co-author of Smarter Innovation: How Interactive Processes Drive Better Business Results, a 20-author-team book on knowledge-driven innovation published by Ark Group/Wilmington, and Sharing Hidden Know-How, about using conversation to put tacit knowledge to work. Formerly, she was Vice President for Knowledge Management at Fidelity Investments, Senior Technical Program Manager for Intel Corporation, and First Vice President for Finance Knowledge Integration at JPMorganChase. She has published in Harvard Business Review, MIT Sloan Management Review, Journal of Digital Media Management, Huffington Post, Ivey Business Journal, Ark Group, Thinkset and Reuters Great Debate Blog.