Carol Bishop-Castro, MBA, ITIL, KCS Certified Senior Manager, Informatics Education - Learning Innovation, Stanford Health Care (USA)

Carol leads the Informatics Education team's Knowledge and Learning Innovation strategy, driving initiatives that unify knowledge ecosystems and embed self-service directly within the Epic EHR. Her work integrates KCS, ServiceNow, and AI-ready standards to improve access, efficiency, and user experience across clinical and non-clinical domains. With over 15 years in knowledge management and digital learning transformation, Carol is recognized for bridging people, process, and technology to make knowledge simple, intelligent, and empowering.