Sherry Johnson is a Continuous Improvement Consultant and Former Knowledge Manager at PODS Enterprises LLC, where she spent more than a decade leading customer experience, process improvement, and change management initiatives. She brings over 25 years of experience across customer experience and operational excellence, including prior roles at American Express and Serve from American Express, where she founded a Voice of Customer and quality function from scratch. Sherry is a Lean Six Sigma Green Belt and Satmetrix Net Promoter Certified Associate.

Outside of work, Sherry is a writer and avid traveler. Those travels, through all 50 states and more than 20 countries, seven of them in Latin America, inspired her first novel and its sequel, which she is currently writing.