Connect with Charles Denecke

Charles Denecke

Director, Global Operations Management


Over 25 years of experience in IT operations and customer support. Through roles managing business applications, service desk and infrastructure services, I have developed expertise in designing and optimizing support models, workflow and measurement systems to yield continuous improvements. I have passion for enabling a great user experience and recognize that knowledge management is the foundation for effective self-service and is key for advancing customer support through automation. 

KMWorld 2017

Co-Located With