Carol Bishop-Castro is a seasoned technology strategist and manager for the Informatics Education team at Stanford Health Care, specialising in Knowledge-Centered Support (KCS) and enterprise knowledge management. With over a decade of experience, Carol has led transformative initiatives that bridge disparate teams and systems into a unified, AI-ready knowledge ecosystem. She is an expert in implementing robust KCS methodologies, including Process Adherence Review (PAR) and Article Quality Index (AQI), ensuring content is both actionable for human users and optimised for AI ingestion.

Holding certifications in ITIL 4, KCS Principles, and Strategic Foresight, Carol has collaborated with organisations such as Kaiser Permanente, XPrize, Tesla, and Lowe’s, unifying enterprise knowledge assets in a rapidly evolving digital landscape. Her approach enhances content quality and usability while fostering cross-functional collaboration and breaking down silos to drive sustainable digital transformation.