Amy Carlton is the Head of KM Communities and Communications at Novartis, where she leads enterprise‑wide Knowledge Management communities, collaboration forums, and strategic engagement initiatives. With more than 12 years of experience across Novartis, EY, and IBM, Amy specialises in KM strategy, cross‑functional collaboration, change leadership, and large‑scale program delivery. In addition to her KM leadership role, Amy teaches evening courses in AI and Project Management, making complex concepts accessible for diverse learners. Amy holds an MSc in Strategy, Innovation & People Management and a BA in Business, Economics & Social Studies. She is also certified in PMP, PRINCE2 Agile, Scrum, Lean Six Sigma, and Prosci Change Management.