October 2015, [Volume 24 Issue 9]

Features

Creating a cohesive customer experience

The customer experience encompasses a wide range of activities, from the moment of an initial search for a product or service to marketing, sales and follow-up care. A diverse range of technologies supports customer experience management for each of those phases.

Digital insights are the new currency of business

Businesses are drowning in data but starving for insights. Worse, they have no systematic way to consistently turn data into action.

Digital asset management: Video advances!

Enterprises can stand to gain more if they begin to view video not as a separate entity, but as a knowledge asset just as they do documents, graphics and structured content.

E-commerce solutions gain insights that boost sales

"When we reached a point where we were spending more time manipulating the data than using it to make decisions, we knew that we needed a new solution."....

News Analysis

KMWorld 2015 conference: Agile knowledge sharing

Being agile is critical. Agile can mean applying an incremental and iterative approach, or evolving through collaboration between self-organizing and cross-functional teams to promote early delivery, continuous improvement and rapid response to change.

David Weinberger

Seeing past your glasses

A bubble is really just a coherent set of beliefs. Beliefs need coherence or they're not beliefs. They literally make no sense. I could not believe that flowers are beautiful because their DNA has evolved to attract insects unless I also believed in DNA, natural selection, insect-based pollination and the results obtained through scientific research and equipment.

The Future of the Future

Four global shifts to keep in mind

Instead of worrying about how to keep machines from taking over the world, we should let technology evolve and look for ways to expand human intelligence.

Cognitive Computing

Cognitive computing - AI: a once and future saga

Artificial intelligence (AI) is in the midst of a resurgence, after 20-plus years of hanging its head and seeking shelter in the darkest corners of the academy.