November/December 2021 [Volume 30, Issue 6]

Features

2021 Readers' Choice Award - Best Enterprise Search: BA Insight

BA Insight's software portfolio brings the "Google search experience" to the enterprise, transforming the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable.

2021 Readers' Choice Award - Best Knowledge Graphs: Franz AllegroGraph

The accelerating adoption in the enterprise of the Knowledge Graph approach, which unifies business data with knowledge bases, industry terms, and domain knowledge, is clearly the future of AI and advanced analytics.

Workflow automation: Fast growing across the enterprise

To meet the increasing expectations posed by sophisticated, cross-departmental workflows and more complex buyer journeys, it is necessary to have shared, unified data.

Putting intelligent search to work

AI enables search to surmount its basic keyword limitations to become a nuanced form of simplistic linguistic interactions, and the overarching utility provided by search itself has also burgeoned into more than previously offered, even a short while ago.

Why virtual collaboration needs knowledge management

When it comes to figuring out how tools work on a technical level and how to fit them into the infrastructure, IT is the best in the business. But successful virtual collaboration requires much more than that, including clear communication, tailored trainings, role modeling, and policies that help people get their work done without driving their colleagues crazy.

KMWorld Readers' Choice Award 2021 Winners

The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

KM in Practice

Clifford Chance taps FileTrail

International law firm uses FileTrail GPS to manage physical records and retention policies

Oracle Cloud is on the menu for Burger King franchise operator

Corporativo GES can see where it can improve operations down to the individual franchise location

David Weinberger

The state of knowledge

The new norm is for us to learn in public and to share what we have learned.

The Future of the Future

The way of the scenario

The Delphi technique has become less effective in recent years, especially in crisis situations in which conditions, assumptions, and other variables are changing faster than the group is able to respond.

Ethical Innovation

From robots to digital workers

As more firms use the term "digital workers" in place of bots, a spotlight is being shone on the role, importance, and increasing controversy surrounding enterprise automation.