KMWorld 2020 Conference Program

Join us for KMWorld 2020 as we explore and share how successful knowledge management can transform any organization.

Tuesday, Nov 17

Keynote: Tuesday


Welcome & Opening Keynote - Knowledge, Complexity & Possibilities: Not Knowing in the Age of AI

08:30 AM2020-11-172020-11-17

Tuesday, November 17: 8:30 a.m. - 9:30 a.m.

Through stories from history, business, and technology, philosopher and technologist David Weinberger finds the unifying truths lying below the surface of the tools we take for granted—and a future in which our best strategy often requires holding back from anticipating and, instead, creating as many possibilities as we can. As a longtime KMWorld magazine columnist, Weinberger has often shared his views of knowledge flows and knowledge sharing as well as the technologies enabling transformation. In this talk, he helps us understand the possibilities that machine learning and other forms of AI are creating and how to harness the power of these breakthroughs to improve knowledge flows within our organizations.


, Senior Researcher, Harvard's Berkman Center for Internet & Society and Author, Everything is Miscellaneous, Too Big to Know: The Power of the New Digital Disorder; & his latest, Everyday Chaos: Technology, Complexity, & How We're Thriving in a New World of Possibility

Wednesday, Nov 18

Keynote: Wednesday


Keynote - The Disrupted Mindset & Knowledge Sharing

08:30 AM2020-11-182020-11-18

Wednesday, November 18: 8:30 a.m. - 9:15 a.m.

Growth is always hard, and disruptive growth is exponentially harder. It requires companies to make tough decisions in the face of daunting uncertainties. Some organizations beat the odds and succeed at becoming disruptive, with Adobe, ING Bank, Nokia, Southern New Hampshire University, and T-Mobile among them. Their stories make it clear that organizations don’t have to be tech startups or have the latest innovations to transform. What they need to do is develop a disruptive mindset that permeates every aspect of the organization. Li lays out how to do so by focusing on three elements: a strategy designed to meet the needs of future customers; leadership that creates a movement to drive and sustain transformation; and a culture that thrives on disruptive change. Drawing on interviews with some of the most audacious people driving disruptive transformation today, Li inspires leaders at all levels to answer the call to lead disruptive transformation within their organizations, communities, and society.


, Senior Fellow, Prophet and Co-Author, Groundswell: Winning in a World Transformed by Social Technologies

Thursday, Nov 19

Morning Keynotes: Thursday


Keynote - AI Transformation & Knowledge Flows

08:30 AM2020-11-192020-11-19

Thursday, November 19: 8:30 a.m. - 9:15 a.m.

Join Marco Iansiti as he shares insights on the revolutionary impact AI has on operations, strategy, and competition, beginning with a look at the core of the new firm, a decision factory he calls the “AI factory.” All the more relevant in the age of COVID-19, the AI factory is where analytics systematically converts internal and external data into predictions, insights, and choices, which in turn guide and automate operational workflows. According to our speaker, “As digital networks and algorithms are woven into the fabric of firms, industries begin to function differently and the lines between them blur. The changes extend well beyond born-digital firms, as more-traditional organizations, confronted by new rivals, move toward AI-based models too.” Gather ideas to meet the challenges of a new “reset” world, and find the correct strategies to harness AI for your organization.


, Professor of Business Administration, Harvard Business School and Coauthor, Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the World

Thursday, Nov 19

Closing Keynote: Thursday


Closing Keynote - The Role of Knowledge & Information in Crisis Management

04:15 PM2020-11-192020-11-19

Thursday, November 19: 4:15 p.m. - 5:00 p.m.

Crisis management has moved from planning to a day-to-day reality. However, organizations are ill-equipped to manage a situation in which we are dealing with unknown “unknowables” or with multiple black elephants (something that changes everything!) competing for resources and attention. What are the roles of knowledge and information in a crisis? How do we gain attention to weak signals, where anticipatory actions would reduce downstream risk and increase overall resilience? Shifting from just-in-time to just-in-case sounds like a good idea, but it is far from simple and, in a resource-starved environment, may simply not be possible. For the last few decades, we have based practice in industry and government on an engineering metaphor focusing on efficiency. This approach is, to quote Lincoln, “Inadequate to the stormy present.” Are there better approaches that we can adopt by treating the organization and society as a complex ecology? Would such a metaphor shift allow us to do more with less? Last year’s conference ended with a rousing discussion of creating resilience in organizations and society. Attendees discussed transforming and revolutionizing the way we do business as we move into an uncertain future; how we satisfy our clients in an ever-changing technological age; and how, in our complex societies, we provide value, exchange knowledge, innovate, grow, and support our world. Our popular, and sometimes controversial, speaker Dave Snowden has again assembled a group of experienced thinkers and doers who are capable of reimagining a future based on uncertainty.


, Chief Scientific Officer, Cognitive Edge

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