ViewPoints

Leveraging Microsoft 365 for CCPA and GDPR compliance

Companies that already have or intend to invest in Microsoft 365 can save significant time and money by simply learning to configure and deploy various tools and features already included in Microsoft 365 to help meet privacy requirements

The changing face of knowledge management: How cognitive search can help enterprises keep up

With the inundation of big data, enterprises are constantly on the prowl for advanced solutions such as AI-based cognitive search platforms that significantly help cut down on time and cost

How safe is your data in the cloud?

It's important not to immediately dive into using any cloud service without investigating what type of security measures are built into the platform. 

Why data quality matters to any industry

Since bad data can adversely affect the business, it is crucial to learn proactive measures to combat and treat it at its source

Search, data, and presentation management: Untangling the web of enterprise PowerPoints

Presentation management puts a strategic workflow process around presentation files, such as: PowerPoint, video, images, PDFs, and any other file types you use in business

Preparing for the third wave of innovation with intelligent automation

Creating an intelligent digital workforce through automation

Next in Data Privacy Compliance: The California Consumer Privacy Act

Compliance with new U.S. data privacy laws requires the right information management strategy

Today's contact centers: Q&A with Anand Janefalkar, founder and CEO of UJET 

Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET

BPM moves to the next level

We are again at the crossroads as the industry doubles down on digitally transforming operations to deliver personalized, consistent customer experiences that are integrated across all points of interaction

How today’s businesses benefit from intelligent automation

While at first they may be apprehensive thinking that new technology could "take my job," employees discover that automation is not meant to replace them but to serve them by performing tedious, time-consuming tasks

The battle for business productivity: Office 365 versus the G Suite

It's up to leaders to make sure they choose the best suite of productivity tools for their enterprise—evaluating workflows and growth plans in order to choose tools that can evolve alongside the business

A better era for IT service desks

For too long IT service desk teams have struggled with tools which are inadequate for maintaining complex organizational infrastructures

Uncovering hidden knowledge with AI

Whether finding the best expert, the best template, or the most relevant search results, AI helps firms take their knowledge management efforts to the next level

The new world of knowledge management: Q&A with Sagi Eliyahu, CEO of KMS lighthouse

Being able to provide consistent information across an organization's various systems offers customers a more efficient experience and improves the customer journey

To ISO or not to ISO? What you need to know about the new knowledge management standard: ISO 30401

Three key takeaways about the new ISO 30401

New trends in customer engagement: Q&A with eGain’s Anand Subramaniam

Anand Subramaniam, SVP-Global Marketing, eGain Corp., reflects on evolving requirements for successful interactions with today's consumers and the importance of leveraging AI, natural language processing, and machine learning

The year of the cloud: The enterprise digital workplace in 2019

Technology and cloud-solutions are continually evolving, and the sooner enterprises take the next steps toward adopting them, the sooner they can implement updates and even newer technologies with ease

7 reasons to buy, not build, your document processing platform

Some organizations are still undecided about whether they should build or buy an off-the-shelf solution, so here are the seven key issues to consider

How e-discovery requirements are changing: 5 questions with Relativity CTO Keith Carlson

Keith Carlson, Relativity's new CTO, recently reflected on the role of unstructured data, changing views about data privacy, and how the e-discovery space is evolving

The road to digital transformation: 5 questions with AvePoint’s Hunter Willis

SharePoint governance is largely a manual process for 50% of organizations—indicating that there are many organizations that have yet to fully understand the governance capabilities of Office 365, according to AvePoint/AIIM research