Aisera secures $40 million in funding round to expand its AI Service Management solution

Aisera, providers of an AI-driven platform that automates tasks, actions, and workflows for employees and customers, announced it has secured $40 million in Series C funding, enabling the company to continue rapidly expanding and deploying its AI platform.

The round was led by Icon Ventures, with participation from new investor World Innovation Lab and existing investors True Ventures, Menlo Ventures, Norwest Venture Partners, Khosla Ventures, First Round Capital, Webb Investment Network, and Sherpalo. The company has now raised over $90 million in total funding.

Aisera's accelerated growth in partnerships has resulted in the company's expanded Marketplace App accessibility with partners Microsoft, Salesforce, and ServiceNow.

Additionally, Aisera has added new partnerships and integrations with Zoom, Slack, and Microsoft Teams that empower and increase collaboration for enterprise customers, while driving growth for the company.

Aisera offers a proactive, personalized, and predictive AI Service Management (AISM) solution, incorporating AI Service Desk, AI Customer Service and TicketIQ with Agent-Assist for B2B and B2C organizations.

Propelled by AI and machine learning, Aisera's AI solutions auto-resolve tasks, actions and workflows for IT, Customer Service, Sales and Operations.

It seamlessly integrates with enterprise applications like Salesforce, Oracle, Zendesk, ServiceNow, Workday, Adobe, Atlassian, and BMC.

Aisera achieves superior end-to-end experience for its users, drastically reduces costs, and improves productivity for service agents, all while driving business revenue and growth, according to the vendor.

Aisera was founded by serial entrepreneur Muddu Sudhakar, who previously built and led Kazeon (acquired by EMC, 2009), Cetas (acquired by VMware, 2012) and Caspida (acquired by Splunk, 2015). In 2020, Aisera was recognized as a member of the Forbes AI 50, as well as a Gartner Cool Vendor.

For more information about this news, visit https://aisera.com/.