xMatters increases automation features with new updates

xMatters, developer of a leading digital service availability platform, is introducing new adaptive incident management feature advancements that provide increased automation across each stage of the incident management lifecycle.

The new features give DevOps and SRE teams the ability to collaborate across the enterprise, streamlining and automating issue resolution.

Technology teams can also benefit from continuous improvement throughout the incident management lifecycle to prevent incident recurrences—leaving more time for product innovation, according to the vendor.

Pandemic-accelerated digital transformation has placed a strain on DevOps and SRE teams responsible for maintaining digital services and uptime, while they are already under pressure to constantly deliver innovative new services.

“Incident response automation and incident management is quickly evolving to keep pace with digital operations teams. Enterprises need a better way to assess, prevent, respond, solve and learn from technical issues and interruptions,” said Troy McAlpin, xMatters CEO. “Easy-to-build and use automation is a precedent step toward an adaptive approach to incident management. Continuous improvement of traditional ITIL or ITSM practices toward SRE, data-driven, and automated approaches are much more effective. If you want to deliver an ‘always on’ customer experience you first have to deliver automation with continuous learning to avoid, prevent and resolve impacts.”

Adaptive incident management solves the challenge of responding to service interruptions across teams, cultures, and systems by allowing teams to scale up and down based on changing conditions to efficiently manage incidents of all sizes, impacts and severities.

New xMatters platform advancements further enable this adaptive approach by applying increased automation to the phases within the incident management lifecycle.

The following innovations address incident management challenges that technology teams face:

• New ChatOps integrations with Slack and Microsoft Teams offer time-saving ways to engage with incidents and collaborate across teams.
• xMatters apps for Android and iOS mobile make it possible to manage incidents regardless of where they are located.
• Incident Resolution Templates and walk-through guides pre-package workflows for easy customization.
• Merge step functionality within xMatters Flow Designer reduces the effort and complexity of creating workflows.
• Post–incident Report Builder quickly and easily allows teams to review the incident’s impact and timeline; the root cause and contributing factors; as well as actions taken to mitigate and resolve.

These advancements are powered by the foundational architecture of the xMatters platform. This includes Flow Designer for workflow automation; application agnostic integrations that can be used to build powerful toolchains; robust data capture capabilities that allow teams to create comprehensive post-incident reports; sophisticated on-call management, reporting and group definitions; and configurable dashboards for visual incident and team performance tracking.

For more information about these updates, visit www.xmatters.com.