Open Text gets more sociable

Open Text has announced an expanded family of social media offerings that enable businesses to securely apply the value of social media to solve core business challenges, such as improving customer engagement or promoting team productivity.

The company’s expanded and enhanced offerings include:

Open Text Social Communities. Formerly Vignette Community Applications and Services, Open Text Social Communities is an enterprise social media solution that empowers organizations to engage with their customers, employees and partners. As part of a broader marketing and CRM strategy, social media can give companies greater market insight, improved market engagement and, more importantly, significant improvements in customer satisfaction and retention.

Open Text Social Workplace. First released in the summer of 2009, the new release of this solution offers employees an elegant way to network and interact with each other and excels in how it supports a team’s ability to form, organize and collaborate on projects as an easy-to-deploy shrink-wrapped solution. While available for standalone deployments, the new release offers deeper integration with the Open Text ECM Suite and Open Text eDOCs, as well as new microblogging and instant messaging features.

Open Text Content Server Pulse. This enhancement to Open Text Content Server provides a people-centric view into the activity occurring within the system. By socially enabling existing Content Server deployments, Pulse allows users to discover and collaborate on new content and share status updates, while continuing to use access controls, auditing and other capabilities in their document management and compliance solutions.