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Lucidworks helps insurance company improve CX

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Guardian Life Insurance has adopted Lucidworks CXC to improve customer experience. Guardian Life Insurance is one of the largest mutual life insurance companies in the United States with 8,000 employees and a network of over 3,000 financial representatives. Lucidworks Connected Experience Cloud connects employees with the most relevant data to streamline workflows and improve the overall employee experience.

By partnering with Lucidworks, Guardian Life Insurance delivers relevant, personalized digital experiences to employees.

"Providing the right information to the right person at the right time is imperative to our digital enablement,” said Kevin Moriarty, vice president, customer technology solutions, Guardian Life Insurance. “At Guardian Life Insurance, this happens through the Guardian Online portal where thousands of our users access vital data to support their day-to-day tasks. With Fusion powering the portal’s search, employees seamlessly find what they are looking for, eliminating frustration and improving productivity.”

A recent Forrester report found that most brands put personalization and omnichannel capabilities at the top of their enterprise-level priority list. However, two-thirds of businesses report an inability to consistently service customers across touchpoints and personalize those experiences.

“We are proud to play a role in our customers’ success with Lucidworks Connected Experience Cloud,” said Will Hayes, CEO, Lucidworks. “CXC is underpinned by five key attributes, including: real-time personalization, harnessing customer signals, understanding intent, cross-channel delivery, and machine learning.”

In addition to Guardian Life Insurance, other major brands such as CDW, KÜHL, goop, Lenovo, and Reddit also rely on Lucidworks to power omnichannel personalization that drives revenue growth, increases operational efficiency, and improves the customer experience.

For more information, go to https://lucidworks.com.

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